smevans

Q: iPhone 5 camera not working after ios 7 update

The front camera works initially, but the rear camera shows a blurry image which then freezes the app.  Several hard resets have had no effect.

iPhone 5, iOS 7

Posted on Sep 19, 2013 6:14 AM

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Q: iPhone 5 camera not working after ios 7 update

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  • by johnski187,

    johnski187 johnski187 Feb 7, 2014 9:31 AM in response to smevans
    Level 1 (0 points)
    Feb 7, 2014 9:31 AM in response to smevans

    hi my brothers 5s had the same problem with the camera it wouldn't let me get into the app so i tried everything until i remembered he got the screen replaced so i opened it and saw that the camera was not plugged in so i connected it back in now it works pertectly it is a hardware problem everybody not a software problem i hope it works for everyone 

  • by voxmatt,

    voxmatt voxmatt Feb 7, 2014 9:50 AM in response to johnski187
    Level 1 (0 points)
    Feb 7, 2014 9:50 AM in response to johnski187

    I'm glad that yours was a hardware problem, but I actually replaced the entire camera and it still does not work. I cannot completely rule out hardware problems, but after replacing the camera I occassionally have gotten it to work by using some of the above mentioned techniques (fiddling with the brightness adjustments, etc.).

     

    Just to really lay out the chain of events:

    1. Camera works
    2. Upgraded to iOS 7
    3. Camera doesn't work
    4. Reset entire phone
    5. Camera worked briefly, but then doesn't work
    6. Replaced physcial camera with brand new replacement part
    7. Camera doesn't work
    8. Tried some of above suggestions about brightness auto-adjustments
    9. Camera worked briefly, but then doesn't work after a couple days
    10. Tried another suggestion (again, all software)
    11. Camera worked briefly, but then doesn't work after a couple days

     

    Now, tell me that's hardware. Again, I can't completely rule it out, but it seems like a software issue. My only remaining hope is that something in 7.1 will fix it.

  • by Tooterbean,

    Tooterbean Tooterbean Feb 7, 2014 12:46 PM in response to smevans
    Level 1 (0 points)
    Feb 7, 2014 12:46 PM in response to smevans

    And magically my camera started working again???!!!

  • by GrayWitch,

    GrayWitch GrayWitch Feb 8, 2014 9:32 PM in response to smevans
    Level 1 (0 points)
    Feb 8, 2014 9:32 PM in response to smevans

    Sad to say I'm in the same boat as everyone else here...my iPhone 5s camera is NOT working.  First it goes dark gray then locks...nothing works, you can't shut down the phone, get back to the main menu, nothing.  Then after a bit the home screen shows up scrambled and flipping vertically like a bad signal on a 1950's T.V. screen...at this point nothing works at all except to let it fade to hybernate mode and leave it alone for awhile, with luck after about 20 minutes, the login screen will come up and the phone works again...just NOT the camera.

     

    Come on Apple, this is my first iPhone and I bought your hype...how about getting this issue solved !!!!

  • by RJ86,

    RJ86 RJ86 Feb 9, 2014 2:48 PM in response to Jarrod88
    Level 1 (0 points)
    Feb 9, 2014 2:48 PM in response to Jarrod88

    Is your camera and LED light still working since replacing the battery? And has anyone on here tried this with or without success?

  • by annette `meier-jensen,

    annette `meier-jensen annette `meier-jensen Feb 10, 2014 6:27 AM in response to smevans
    Level 1 (5 points)
    Feb 10, 2014 6:27 AM in response to smevans

    Happy to tell you that Apple has replaced my Iphone 5. I am lucky to live in the EU where we have 2 years of warranty - and Apple has complied with this. Now I hope the new Iphone will not get the same fault as the old one - but so far everything is ok.

  • by csallai,

    csallai csallai Feb 11, 2014 4:12 PM in response to smevans
    Level 1 (0 points)
    Feb 11, 2014 4:12 PM in response to smevans

    Well. Same problem here iPhone5. The "problem" appeared after a few months of installing the software update! The only thing that works for me is the following.

     

    1. Back up iPhone on iMac

    2. Restore iPhone (not from backup... but as a NEW iPhone)

    3. Strat iPhone

    4. Restore from Back Up

    This makes my cammera work for about a week. After that... the whole shebang again!!!!!

     

    I really hope someone from Apple reads this thread! IT IS A SOFTWARE PROBLEM, NO DOUBT!

     

    I hope they take care of it in ios 7.1

     

    If not, I will deeply regret having in my home NO LESS THAN 7!!!! iDevices (from iMac to tablets iPhones and Appple TV)!!!

     

    I hoe I could help!

  • by csallai,

    csallai csallai Feb 12, 2014 7:33 AM in response to smevans
    Level 1 (0 points)
    Feb 12, 2014 7:33 AM in response to smevans

    Well, unnfortunatly I am back again!

     

    This time after the restore the camera worked for EXACLTY 12 hrs!!!!!!

     

    is anyone taking care of this issue? What I am curious about is if the problem appears on the rep[lacement phones? (I saw a lot of people got theyr iPhones replaced!)

     

    Is Apple reading this forum?

    Is anyone working on the issue in Cuppertino or... just ignoring it?

    Do they even know what the issue is?

     

    Well... hoping for an answer... probably I will not get one!

  • by HadyS,

    HadyS HadyS Feb 12, 2014 8:04 AM in response to smevans
    Level 1 (0 points)
    Feb 12, 2014 8:04 AM in response to smevans

    Apple local agent in Dubai has refused to replace the phone and asked me to call Apple call center to obtain replacement authorization, I called Apple who also refused to give the authorization because the phone was not purchased from Apple Store. The local agent hase proposed on me to pay USD 500 to replace it with a new same iPhone 5 (not 5S). I took it to a workshope who has replaced the camera for me for USD 40 only and it works perfectly. The problem then is a hardware problem but very disappointed by Apple and its local agent.

  • by csallai,

    csallai csallai Feb 12, 2014 8:37 AM in response to smevans
    Level 1 (0 points)
    Feb 12, 2014 8:37 AM in response to smevans

    And now just by MIRACLE, the camera works again, witouth me doing ANYTHING! So please do not tell me this is a hardware problem.... it is NOT! .. I don't understand anything anymore!

  • by csallai,

    csallai csallai Feb 12, 2014 12:22 PM in response to smevans
    Level 1 (0 points)
    Feb 12, 2014 12:22 PM in response to smevans

    and by the same MIRACLE it STOPPED working again! So this is an ON/OFF situation! So no Hardware problem. Please file complains to apple so they adress the problem in theyr next software updat!!!!!

  • by georg007,

    georg007 georg007 Feb 13, 2014 5:36 AM in response to smevans
    Level 1 (0 points)
    Feb 13, 2014 5:36 AM in response to smevans

    i went to a work shop and he replaced the camera with a new one, i does not work also, then he tried a third one same problem so he returned the original camera.

     

    it is a softwaaaaaaaaare problem Apple solve this issue please

     

    George

  • by vhfferreira,

    vhfferreira vhfferreira Feb 13, 2014 5:44 AM in response to smevans
    Level 1 (0 points)
    Feb 13, 2014 5:44 AM in response to smevans

    And yet, after 117174 views and 341 replies Apple still refuses to tell us something.

     

    Wonderfull customer service.

     

    Let's try a million views, maybe that's the numer they're looking for before doing something.


  • by Detirta,

    Detirta Detirta Feb 13, 2014 5:52 AM in response to vhfferreira
    Level 1 (0 points)
    Feb 13, 2014 5:52 AM in response to vhfferreira

    Just wondering, what the purpose of this this discussion site if no single respond from apple.

    This happen also to all threads.

     

    Anyway, update from my side:

    I got my iPhone 5c replaced with new device and stick with IOS 7.0.2

    So far so good for almost 1 week.

     

    Last time the shijt happened after i update from IOS 7.0.1 to 7.0.4

  • by vhfferreira,

    vhfferreira vhfferreira Feb 13, 2014 6:00 AM in response to Detirta
    Level 1 (0 points)
    Feb 13, 2014 6:00 AM in response to Detirta

    Update on my side!

     

    No update. Still stuck when moving to rear camera with a blured image after trying everuthing mentioned i don't know how many times.

     

    Let's hope a miracle, i think.

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