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All replies
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Helpful answers
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May 2, 2014 8:13 AM in response to Gargleby Astor Hung,I got the same problem!!!!
After upgrading to iOS7.1 in Mar, my front camera no longer works. When switching the back camera to front camera, only a blurry image of the back camera could be shown. Then, the app is hang.
I tried to bring my phone to the Genius Bar, while sadly, they asked me to pay over HKD 1,100 to replace the front screen together with the front camera.
It doesn't make sense! With all the response and comment here, it's obviously an OS or a software problem, instead of a hardward one
Can any apple engineers check our feedback here and prepare a fix as soon as possible?
I would appreciate if apple could arrange similar replacement exercise like the switch on/off button for all impacted apple users freely, in case this is REALLY a hardware problem which HAPPENS after iOS 7.1 UPGRADE!
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May 2, 2014 5:17 PM in response to smevansby vadikgo,I'm found solution:
1. Download iFunBox application to Mac/PC.
2. Connect iPhone to iFunBox
3. DELETE all folders with camera roll data ..media\DCIM*
4. Reset iPhone with hold Home+Power until Apple logo show.
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May 3, 2014 9:39 AM in response to Puma-ITby Puma-IT,Follow-up: iPhone 5c was back from repair with phone carrier here in Ireland at the beginning of the week. They just switched to a new phone, so no repair, then no idea what was the problem. I am not even sure that Apple knows really, they have probably a quality contract with their suppliers to replace "freely" a percentage of the manufactured phones...
After restoring the backup from iTunes, the camera is working. I will post back if any issue raises.
Obviously this is a hardware problem, maybe triggered by an code change in the iOS update.
So really an advice to everyone here, go back to where you bought your iPhone (not Apple necessarly), that's how Apple will "listen" about it. Especially if it gives a lot of work to a carrier or retailer, they may complain to Apple too!!
Cheers.
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May 3, 2014 11:00 AM in response to smevansby mjfc67,Unfortunately, here in the US (or at least for AT&T as a carrier) they take no resposibility for the phone after it is purchased. They refer you to Apple. I was in the Apple store the other day and they said the phone is out of warranty and there was nothing they could do.
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May 3, 2014 12:44 PM in response to mjfc67by Puma-IT,so you only one year, that's a shame really. Civilized and developed countries, as they said??
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May 4, 2014 4:53 AM in response to smevansby Rory94,I've accepted that my camera will never work and am very angry at apple. Just posting to let everyone know that if you want to use snapchat the app will freeze. To fix this I have learned that if u sign in fresh, the front camera works and you are able to open snaps. The app will freeze again eventually and you must wait until snapchat signs you out or delete the app and reinstall it so you can sign in fresh again. This will allow you send all the selfies in the world and also receive snaps which is better than nothing at this stage. Anyone finds a cure let me know! :)
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May 4, 2014 12:29 PM in response to smevansby VegasBarbie,Add me to the list of people who have a nonfunctioning camera...Sometimes it will work but then freezes. If I try to video tape it works for about 4 seconds and then I get a purple stripe down the left side of the screen and the camera freezes. I have an appointment with the 'genius' bar on Tuesday...we'll see what happens. I'm not hopeful given I have an iphone 5 but the 5s/5c seem to have the same issue.
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May 8, 2014 3:54 AM in response to VegasBarbieby kutlan,i am very lucky. yesterday i went to genius bar. my phone was out of warranty. i told the genius that my camera is not working. he didn't check it. He directly checked my serial number and said that my iphone is already eligicible for sleep/wake button replacement.and gave me a new device
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May 8, 2014 6:42 AM in response to smevansby richenrique,i´m from brazil and yesterday i went to apple store in Orlando-FL and change my iphone!! I needed to travel to US to change!! is absurd ...
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May 9, 2014 12:53 PM in response to smevansby ctaulbee,One of the users in my office brought in her 5C and was having this issue. I did a hard reboot holding down the top lock button and the home button unitl i saw the apple logo, but that didn't fix it.
Then i just held down those same two buttons for about 2 minutes. When you see the apple logo just keep holding them down, it will go to just a black screen and look like nothing happening. Then after about 2 minutes release the two buttons. Then push the lock on/off button once and wait for it to reboot.
When the 5C came back up it works now! And the phone she says seems to be running faster. Im guess this is the equivalent to a SMC reset for an apple computer. However Apple has not said that is what it is called.
Hope that helps someone!
Caleb
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May 9, 2014 5:13 PM in response to smevansby Fattah207,i gat the same problem after the last update , but i solve it by reostoring my Iphone using Itune
its ok now
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May 21, 2014 5:08 AM in response to smevansby btcusker,It seems the only solution to this is a new phone? Anyone have another option? This is such a time intensive process to get the new phone back up to speed!
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May 21, 2014 5:15 AM in response to smevansby Adrian Sen,Hi All. Too late for me I'm afraid. Thanks to Apple's appalling behaviour over this, I have bought a Samsung Galaxy 4 for a phone (removable battery and expansion card - take note Apple) and a MS Surface Pro 2 for a tablet. I never thought I would be leaving Apple but when a company totally ignores the pain of their customers, they will reap what they sow.
Adrian