smevans

Q: iPhone 5 camera not working after ios 7 update

The front camera works initially, but the rear camera shows a blurry image which then freezes the app.  Several hard resets have had no effect.

iPhone 5, iOS 7

Posted on Sep 19, 2013 6:14 AM

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Q: iPhone 5 camera not working after ios 7 update

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  • by Daisyjem,

    Daisyjem Daisyjem Oct 10, 2013 2:52 PM in response to pattilbear
    Level 1 (0 points)
    Oct 10, 2013 2:52 PM in response to pattilbear

    Thank you pattilbear that seems to have worked for me, well I had to do a power/home button reset after changing the settings you suggested but so far so good it's working, thank you, thank you, thank you, it's been driving me nuts, I never realised how much I used the camera till I didn't have it!! Thank again Jx

  • by lovehateiphone,

    lovehateiphone lovehateiphone Oct 11, 2013 12:14 AM in response to smevans
    Level 1 (0 points)
    Oct 11, 2013 12:14 AM in response to smevans

    You are lucky to have your camera back. I tried everything ever mentioned online and the result is - no camera icon on iphone. It is only at the lock screen. I always have been apple phone - ipod, ipad, macbook, but this iphone peoblem is making me crazy. Wanna throw it away in an apple store smashing their 'windows'

  • by Lexiepex,

    Lexiepex Lexiepex Oct 11, 2013 12:22 AM in response to lovehateiphone
    Level 6 (10,536 points)
    Mac OS X
    Oct 11, 2013 12:22 AM in response to lovehateiphone

    iOS7.0.2

    Once again go looking for it:

    1. it should be in the ControlCenter

    2. it may be in an app-folder

    3. it may be set off in settings/general/restrictions.

    Other possibilities to try:

    a. hold the Power and Home button at the same time etc...

    b. settings/general/ reset/reset all settings

    Lex

  • by Daisyjem,

    Daisyjem Daisyjem Oct 13, 2013 1:38 AM in response to smevans
    Level 1 (0 points)
    Oct 13, 2013 1:38 AM in response to smevans

    I spoke too soon, it worked that night but the next day it was back exactly as it was either a black screen or a blurred picture, gutted, check the setting and they were all still the same as the changes that I thought had 'fixed' it :(

    come on apple please sort this!

    Jx

  • by bummy1,

    bummy1 bummy1 Oct 13, 2013 5:24 AM in response to Daisyjem
    Level 1 (0 points)
    Oct 13, 2013 5:24 AM in response to Daisyjem

    Same thing with me.  I got it working the other day and posted about it.  2 hours later it was gone again.  I have since did a complete erase.  I decided to see if the camera would work before I restored from backup and on this "virgin" phone (new 5s) the camera did not work. App starts to open and immediately closes.  I don't even get a chance to flip to front camera.  I since have restored from backup so I can use all other aspects of the phone.  Is it iOS7, the 5s, a combination?  Frustrating.  This is my first real problem with any iPhone I have had...yes Apple, please address this!

  • by Tooterbean,

    Tooterbean Tooterbean Oct 13, 2013 6:54 AM in response to smevans
    Level 1 (0 points)
    Oct 13, 2013 6:54 AM in response to smevans

    Same issue here no luck with Apple support they act like it's not a known issue. Did a restore no luck. If anyone finds a real answer to this problem please post as this is very irritating!

  • by Someguyoutthere,

    Someguyoutthere Someguyoutthere Oct 13, 2013 8:34 AM in response to Tooterbean
    Level 1 (0 points)
    Oct 13, 2013 8:34 AM in response to Tooterbean

    Here is what fixed my camera - I recalibrated the Auto-brightness feature.

     

    Go to Settings:Wallpaper & Brightness: Turn OFF auto-brightness. 

     

    Go to a dark room, turn on Auto-brightness and slide the Brightness bar to the minimum amount needed to still read the screen.

     

    Repeat the process in a bright room.

  • by FordRaptorFiend,

    FordRaptorFiend FordRaptorFiend Oct 13, 2013 10:31 AM in response to smevans
    Level 1 (0 points)
    Oct 13, 2013 10:31 AM in response to smevans

    This new OS has been out for too long for there not to be a fix. I don't pay for a product like this to not be able to have it fully working. Even though it is out of warranty it has been in an Otterbox Armor case since day one and looks like a brand new phone when you take it out. I have never had an issue until the phone updated to iOS 7. I am slowly slipping away from Apple and they don't seem to do anything about it.

  • by Zona77,

    Zona77 Zona77 Oct 14, 2013 6:30 AM in response to smevans
    Level 1 (0 points)
    Oct 14, 2013 6:30 AM in response to smevans

    Hi,

    i'm facing the same problem with my 1 month old iPhone5: front camera works the back camera freezes on a blurred image.

    Can not be solved with resetting, rebooting etc.

    It is definitely a ios7 software bug.

    I will switch to Samsung

  • by bro's orange imac,

    bro's orange imac bro's orange imac Oct 14, 2013 7:01 AM in response to smevans
    Level 2 (240 points)
    Oct 14, 2013 7:01 AM in response to smevans

    I have the same issue

     

    Apple Camera app does not work on either back or front or both camera

     

    Other Camera apps DO work, so its not hardware

  • by emptyjay,

    emptyjay emptyjay Oct 14, 2013 1:52 PM in response to smevans
    Level 1 (0 points)
    Oct 14, 2013 1:52 PM in response to smevans

    I have exactly the same issue since the ios7.2 update.

    Orange admitted they were aware of the problem, but said i had to wait for Apple to issue a software update. So that was a week ago. How long is it going to take to fix this?

    2 weeks

    1 month

    2 months?

    For now i have a phone with no camera which is pathetic.

  • by rmagder,

    rmagder rmagder Oct 15, 2013 9:54 AM in response to smevans
    Level 1 (0 points)
    Oct 15, 2013 9:54 AM in response to smevans

    I'm also having the exact same problem.  Right after I installed ios7

  • by le_doosh,

    le_doosh le_doosh Oct 15, 2013 1:26 PM in response to smevans
    Level 1 (0 points)
    Oct 15, 2013 1:26 PM in response to smevans

    I'm also having the same problem as everyone else. I just got a replacement iPhone 5 because my lock button died so I was given a replacement iPhone with the "broken" camera. My oringnial phone was updated to 7.0.2 and the camera worked fine. I really don't want to have to drive back to the Apple store for hardware failures but I looks like I am going to have to do that. Twice within the last week.

     

    Also I tried everything everyone has posted in here. The auto-brightness, the restrictions, etc. No avail

  • by Mercedes 560SEL,

    Mercedes 560SEL Mercedes 560SEL Oct 15, 2013 4:54 PM in response to smevans
    Level 1 (0 points)
    Oct 15, 2013 4:54 PM in response to smevans

    Hello, I am having the issue with the ios 7 update and I was thinking, I am still in warranty but if I was to get another iphone 5, it would be inevitable that I would have to update back to ios7. So if they give me the option to pay the $270 or whatever to upgrade the to the Iphone 5S would I maybe not have the problem since it is made for ios 7? I just don't want to have this problem in the future, i've found when I did the upgrade the Camera, Home button, and Voice options do not work on my 5

  • by Mac85tonow,

    Mac85tonow Mac85tonow Oct 16, 2013 7:51 AM in response to Mercedes 560SEL
    Level 1 (0 points)
    Oct 16, 2013 7:51 AM in response to Mercedes 560SEL

    iPhone 5. Same issue - rear camera worked until ios 7.0.2 update. Went to Apple Store and they did a fresh install which solved the problem for about an hour (I had already tried that but had to play along with troubleshooting 101). My iPhone is just out of warranty so I'm stuck hoping and waiting for an update or going back to the Apple store to argue about it.

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