Abolutely agree that everyone, especially if you are in charge of your corporate intranet support, to open a support request with Apple. I opened one about 10 days ago. The frontline is very friendly, empathetic and really want this fixed too. Mine is still at the level of getting an Apple engineer to test and confirm. I have requested an official confirmation back that they acknowledge the issue...80% of the challenge before getting a fix.
The main challenge of Apple support is that the system is opaque. You cannot login and see what progress is being made on your request. Only internal Apple support can even verify if your request is actually open and progressing. This is a very big shortfall in their process. Transparency leads to trust.
As for Apple closing duplicate requests from different people, that should not happen. They should be able to link together multiple similar requests and treat them as one....like a class action suit.
Additionally, do use their feedback page for whatever device you are using (iPhone, iPad) here
http://www.apple.com/feedback/