Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iOS 7 upgrade caused my Honda Stereo to be an unsupported device??

I have an iPhone 5 which I just upgraded from iOS6 to iOS 7. I usually connect my iPhone 5 to the USB port on my 2011 Honda CR-Z. It would connect to the stereo system before without any problem, but since the upgrade to iOS7, it is an "unsupported device??"


Any help would be appreciated.

iPhone 5, iOS 7

Posted on Sep 19, 2013 7:29 AM

Reply
34 replies

Mar 28, 2017 6:11 AM in response to stevematics

I'm a little late to the party, but I fixed this issue on iOS 9.1.4. I often got the "unsupported" message in my 2011 Honda Civic, and then couldn't get my phone connected at all after I replaced the fuse for my accessory port on my car.



I solved this by doing a hard reset of the radio. Which means I (carefully!) disconnected my car's battery for a few minutes (the radio is always receiving power) and then plugged it back in. Worked like a charm and haven't had an issue since. Bear in mind that after a hard reset, the radio in the car will ask you for the code. You can get your car's radio code from Honda with your car's serial number. Make sure you have it before disconnecting your battery!


Hope this helps someone.

Sep 26, 2013 9:35 AM in response to stevematics

2009 Honda Civic EX-L and an iPhone 4 w/ iOS 7.


My iPhone Music Library, steaming radio, or Spotify will play for a while, then it stops & I see a flashing "unsupported" or "unsupported version" or "unsupported device" message. If I unplug the iPhone from the USB (either phone end or car end) it comes back briefly but always errors out after a few minutes. I had the same issue with iOS 6.whatever but not as often.


So, my question is, does it work or doesn't it? Seems like if it were unsupported or had something to do with the stream or bit rate of the music files, etc. it just wouldn't work. The fact that it works for a while then stops leads me to believe there's some other issue.


Also, this goes back earlier than iOS 7, as I'm seeing posts where people are trying to solve the same issue with iOS 6 and vehicles other than Hondas.


Regardless, it's frustrating as **** and has doomed me to the land of top 40 radio during my hour/hour & a half commute... HELP!!!

Nov 27, 2013 8:24 AM in response to OMGICANHEAL

My iPhone 5 was lost at sea so I am using my wife's old iphone 4S while she is using a new 5s. Interestingly, despite having iOS 7.0.4 on the 4S, the connection works fine now whereas before it had the "unsupported device" message with my iPhone 5. At this point, I am thinking there is a compatibility issues with the lightning connector and the Honda CR-Z. OR, iOS 7.0.4 fixed the issue. My guess it's the lightning connector as I had this problem with iOS 6 on my iPhone 5 to a lesser extent upon which it worsened with iOS 7.


Either way, it's an annoying, albeit rich superpower country, problem.

iOS 7 upgrade caused my Honda Stereo to be an unsupported device??

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.