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cannot clear deleted voicemail on IOS7

iPhone 4S upgraded to IOS7 - Cannot clear deleted voicemails.

Also, voicemails that I have deleted keep reappearing.

iPhone 4S, iOS 7

Posted on Sep 19, 2013 7:48 AM

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75 replies

Sep 22, 2013 6:48 PM in response to guitarboy02451

I have the same issue with an iPhone 5 and newly updated iOS 7 via iTunes. After some fiddling, desperate because my VM was tapped, I found that the "Edit" button plus the "red minus sign" tap would move the mail to the Deleted Box, but would not allow for clearing. The finger swipe method to delete, however, will both move the mail and allow for clearing. A group of messages moves by both methods will return an unclearable Deleted Box.

Hopefully this gets fixed soon

Sep 26, 2013 10:58 AM in response to guitarboy02451

AT&T Tech support checking in here. Just resolved this issue for a customer by clearing out the physical voicemail box in the background, it had 100 messages saved in it. Call your own phone number, or press and hold the '1' key, and you should be able to delete all of your messages. After we did this, messages deleted from Visual Voicemail no problem. Voila!

Oct 17, 2013 10:37 AM in response to Mikel085

Here's what worked for me. Prior to iOS 7, I would tap Deleted Message at the bottom of the list of voicemails, then tap Clear All in the upper right hand corner. With iOS 7 that button is greyed out. But if I tap one of the deleted messages which opens it for listening or deleting etc, then tap it again to close, the Delete All turns blue and functions properly. Weird!

Oct 18, 2013 5:05 PM in response to lorinjason

For those in a situation where the voicemail is full (especially if it is a work situation), I found that calling my own Phone # (and thus entering voicemail the old fashioned way) allowed me to "7" the messages and delete the ones I wanted to trash. This cleared out the storage and elminated the "emergency". Of course this is still a pain.

cannot clear deleted voicemail on IOS7

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