guitarboy02451

Q: cannot clear deleted voicemail on IOS7

iPhone 4S upgraded to IOS7 - Cannot clear deleted voicemails.

Also, voicemails that I have deleted keep reappearing.

iPhone 4S, iOS 7

Posted on Sep 19, 2013 7:48 AM

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Q: cannot clear deleted voicemail on IOS7

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  • by Navyjax2,

    Navyjax2 Navyjax2 Jan 15, 2014 8:39 PM in response to kahuaina
    Level 1 (4 points)
    iPhone
    Jan 15, 2014 8:39 PM in response to kahuaina

    I did "C" via the Voicemail button, not through calling the phone number, but it is the same thing, basically, without all the keypresses.  Deleted the items, then had to reboot my phone when I saw it had not cleared.  After the reboot, there was one item still there, but deleted it and did the Clear All, and it was gone.

  • by Brucku,

    Brucku Brucku Jan 31, 2014 3:54 PM in response to kahuaina
    Level 1 (0 points)
    Jan 31, 2014 3:54 PM in response to kahuaina

    I wanted to add a new discovery I had.  The problem has definately returned. But I finally have a "band-aid" that has worked numerous times.

     

     

    1) hold the "1" on my keypad to dial into voicemail, enter 4 digit code.

    2) delete any messages that you are having trouble deleting.  Don't forget that the first "go-round" is only "unheard" messages.  Then you have to press "1" again to go thru and delete the remaining already listened to messages.  basically "7" any message you want to trash, and "9" the ones you want to keep.

    3) hang up with the voicemail system and now delete the visual voicemails like normal.  They will go to the Deleted Items, and then you can go to deleted and "Clear" them.

     

    So far about 5 different times this week, this method has worked without fail.

     

    Hope this helps the rest of you get thru this awful ios7 bug until apple fixes it.

  • by The_Thinker,

    The_Thinker The_Thinker Feb 6, 2014 7:16 AM in response to guitarboy02451
    Level 1 (0 points)
    Feb 6, 2014 7:16 AM in response to guitarboy02451

    Hi,


    This issue has bothered me with several of my iPhones (4S, 5, and 5S) and iOS versions (iOS 5 and beyond).  I have tried all of the remedies suggested, but the voice messages always come back.  However, I think that I happened upon a solution...

     

    After deleting all of the messages, again, I was performing a task that required me to remove my SIM card from the device.  Once I replaced the card and restarted the phone, voila, all of the persistent voice messages were gone.

     

    I would suggest giving this a try, just in case it works for you.

     

     

    iPhone 5S

  • by AZHERB,

    AZHERB AZHERB Feb 6, 2014 10:07 AM in response to guitarboy02451
    Level 1 (0 points)
    Feb 6, 2014 10:07 AM in response to guitarboy02451

    I had the same problem with trying to remove voice mail icons, and just discovered a solution -- I'm using an iPhone 4S with iOS 7.  I deleted the calls received which had generated the voice mails and the voice mail notifications disappeared. 

  • by MWaldrip,

    MWaldrip MWaldrip Feb 7, 2014 10:30 AM in response to guitarboy02451
    Level 1 (0 points)
    Feb 7, 2014 10:30 AM in response to guitarboy02451

    I just want to log a complaint about this same issue.  iPhone 5 with ios 7.  Apple, you need a full re-do on your visual voicemail. 

     

    Very frustrating to have to delete messages multiple times. 

     

    I refuse to do any of the "patches" suggested here.  This should be a simple function of my phone.

  • by AmishCake,

    AmishCake AmishCake Feb 7, 2014 12:27 PM in response to MWaldrip
    Level 6 (9,402 points)
    Feb 7, 2014 12:27 PM in response to MWaldrip

    If you want to "log a complaint," you will have to tell Apple directly, as they are not here.

     

    http://www.apple.com/feedback

  • by fosterbrandon,

    fosterbrandon fosterbrandon Feb 12, 2014 12:43 PM in response to guitarboy02451
    Level 1 (0 points)
    Feb 12, 2014 12:43 PM in response to guitarboy02451

    I have the same issue... voicemail reappearing after deletion.  However, I noticed that if I had wifi turned on and tried to delete voice mail, it would do it on my phone but then they would all show up again... sometimes right away and sometimes a little later on.  So I turned wifi off, deleted my voicemails, cleared all from the deleted messages folder, and now they're not coming back.  Might give it try... worked for me so far.

  • by Devans00,

    Devans00 Devans00 Feb 26, 2014 12:57 PM in response to Lake Stevens
    Level 1 (4 points)
    iTunes
    Feb 26, 2014 12:57 PM in response to Lake Stevens

    So helpful Lake, thanks.  I never would have figure out such a convoluted way to clear all deleted message.

  • by trishCD,

    trishCD trishCD Feb 27, 2014 9:46 AM in response to Lake Stevens
    Level 1 (0 points)
    Feb 27, 2014 9:46 AM in response to Lake Stevens

    You are the man.  Thank you for posting this solution!

  • by tom4jax,

    tom4jax tom4jax Mar 3, 2014 10:10 PM in response to trishCD
    Level 1 (24 points)
    Windows Software
    Mar 3, 2014 10:10 PM in response to trishCD

    Here is what I did.  Called AT&T tech .. the woman told me it was an Apple issue and she refused to reset my voice mail as was suggested elsewhere in this discussion.  Called Apple Care.  Tech there confirmed it is a carrier issue.

    Went to my AT&T store.  A guy there easily reset my visual voicemail and regular voicemail account. That was Saturday and I have had no problems since.  Every deleted voicemail has stayed deleted.

    Now, an AT&T troubleshooter wants to talk to me about my disappointing experience with the tech that I first called.

    If no deleted voicemails reappear between now and Saturday, I believe the problem will be over for me.

  • by Brucku,

    Brucku Brucku Mar 4, 2014 5:12 AM in response to tom4jax
    Level 1 (0 points)
    Mar 4, 2014 5:12 AM in response to tom4jax

    As reported earlier, this does work - but the problem came back for me about 6 days later.  I also caught the tech on the phone reading this thread's possible solutions back to me as if he had some sort of authentic repair manual.

  • by tom4jax,

    tom4jax tom4jax Mar 6, 2014 12:19 PM in response to Brucku
    Level 1 (24 points)
    Windows Software
    Mar 6, 2014 12:19 PM in response to Brucku

    Just like you. The fix only lasted. 6 days.

    The problem is BACK(-:

  • by tom4jax,

    tom4jax tom4jax Mar 14, 2014 9:20 PM in response to guitarboy02451
    Level 1 (24 points)
    Windows Software
    Mar 14, 2014 9:20 PM in response to guitarboy02451

    Just checked with a Genius .. She said 7.1 will fix the problem.  Upgraded to 7.1.  Waiting to see if she is correct:-)

  • by Brucku,

    Brucku Brucku Mar 14, 2014 9:29 PM in response to tom4jax
    Level 1 (0 points)
    Mar 14, 2014 9:29 PM in response to tom4jax

    I have had the issue every day since I first got ios 7 except for a 4 day period after AT&T reset my voicemail feature.  Since ios 7.1 - the problem seems gone.  Even though apple has not admitted to resolving the problem or even working in voicemail, I know that they worked on voicemail because the weird "Glitch" where tapping a deleted message and then un tapping it makes the "ERASE" button press-able is gone.  I see this as a good thing.

     

    I'm hoping others can confirm no deletion issues since 7.1 upgrade.

  • by rschamess,

    rschamess rschamess Mar 19, 2014 10:21 AM in response to Brucku
    Level 1 (0 points)
    Mar 19, 2014 10:21 AM in response to Brucku

    Nope.  Updated and still having VM issues.  Grrrr!

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