iTunes Match not working in iTunes 11.1

Same issue here. None of my cloud music is even displaying on my iMac. I can see it on my laptop but all the cloud music is grayed out. Every time they update something, iTunes Match has a seizure.

Same here guys, iTunes Match doesn't work with iTunes, it only works on my iPhone 5... Please fix it apple...

Mine won't even load on my iPhone. I just have the "Loading iTunes Match..." message with an empty progress bar below.

Having the same problem. Everything was fine yesterday afternoon prior to 7pm. I was playing music from the cloud on my MacBook Pro and had played music from the cloud on iPhone 5. I went out around 7pm and when I came back at 930pm, my MacBook Pro had all cloud music greyed out and the cloud indicator next to the button to choose Music/Movies/Podcasts had the lines going through it and said "Accessing iTunes Match." It never budged from this. I did Store > Update iTunes Match which seemed to do it's thing and complete, but then the cloud indicator would still say accessing iTunes Match and eventually stop with the lightening bolt through the cloud.

Same thing this morning. I went to my Desktop PC running windows and find the same issue. Updated it to iTunes 11.1 and restarted. Same issue. My Windows laptop has the same issue. I called Apple and the guy on the phone was convinced it had to do with DRM and my content not being authorized to play, so he had me deauthorize this windows laptop and reauthorize it. Still same problem. His recommendation was to go home and do this on my Windows desktop, which is the "primary" machine where I originally set up Match from and can see all of my local media stored on my NAS. I'm not convinced this is the problem, especially after seeing all of you with the same issue.

My iPhone 5 is working fine and streaming all music from the cloud.

This was working fine, with iOS 7 and iTunes 11.1, on at least my iPad, iPhone, MacBook Pro, and Windows Laptop yesterday until it crapped out last night on the desktop/laptop devices.

What worries me is that the Apple System Status page shows iTunes Match up and running. I'm hoping that maybe their servers are still swamped by all the people trying to upgrade to iOS7.

Last 2 days the connectivity has been sporadic to say the least. What good is a service that is not available? How complicated must it be? Heck even XBOX live is more reliable. Oh and iTunes RADIO is GARBAGE. I am not going to renew this lame service next year.

Has anyone gotten a chance to call Apple Support yet? I would, but I am at work

I called about 2 hours ago, before I checked this forum. The guy didn't seem to be aware of any iTunes Match outage. He was convinced I'm having some kind of DRM issue with authorizing the computers to play the content. He had me deauthorize and reauthorize from my work Windows laptop, which didn't fix the problem. He suggested when I'm home and on my "main" windows PC where all my local content is stored and where I originally activated iTunes Match 2 years ago, reauthorize that PC.

After the call I came here and see all the complaints and I'm now convinced it's an iTunes Match issue, not something with my accounts.

Thinking about calling back to report this.

Thanks for that!

double post

Message was edited by: crankerchick

This definitely is a problem for me too.

Thanks for calling support, crankerchick. My iTunes Match crashed around 4:00pm pacific time on Sept. 18, so it is more than an iTuens 11.1 issue. I'll keep checking my iTunes until...

Yep. All my playlists are gone. Everything in the iCloud has been removed. Turned on and off match. signed out, sign back in. restarted. Says 7100 songs found. then nothing.

Anyone else?

Exact same thing happens to me!

Nothing in your iCloud library has been removed. You're just having an issue accessing it, like many of us are. Hopefully they will fix the issue soon and we can all get access again and without any ill effects. Like you, my 3 desktop/laptop configurations say I have 16,000+ songs in the cloud, but then it doesn't show any of them. My iPhone can see and play them just fine. They are there, just some or all devices aren't able to connect to get them.

Nicholas Militello wrote:

Yep. All my playlists are gone. Everything in the iCloud has been removed. Turned on and off match. signed out, sign back in. restarted. Says 7100 songs found. then nothing.

Anyone else?