TS1412: iPod shuffle troubleshooting and service FAQ
Learn about iPod shuffle troubleshooting and service FAQ
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Helpful answers
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Sep 19, 2013 11:26 AM in response to fquintby Kenichi Watanabe,Which shuffle model do you have? This document shows the four types
http://support.apple.com/kb/HT1719
1st and 2nd gen works a bit differently from 3rd and 4th gen.
Also, if it's 3rd or 4th gen, do your load the shuffle using automatic syncing, or the manual method (drag and drop songs on the shuffle in iTunes)?