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Acclimated Level 1 Level 1

I updated my iPad2 to OS 7 last night and chose to NOT use a passcode because I have an important mtg today and didn't want any problems.

 

NOW... I am locked out of my iPad2 and spending two hours trying to get this resolved. My day is almost ruined now.

 

HOW DO I UNLOCK MY IPAD2 WITHOUT A PASSCODE ??????

 

I had a full schedule previously, and this is KILLING me. I connected my iPad2 to my computer and it synced. I cannot use "restore backup" because of find my ipad app. I cannot turn off "find my ipad" because I am locked out of the machine. I am SO frustrated and the lack of support is killing me as well.


iPad 2, iOS 7
Reply by uignas on Sep 21, 2013 6:12 AM Helpful

Hi

 

I am having the same difficulty.  Before the upgrade I did not have a passcode for my ipad2.  Now I need a passcode.  Going to Europe tomorrow and need this fixed!!!!!

 

Hope someone can help us soon.

Reply by johnh1162 on Sep 21, 2013 7:42 PM Helpful

Similar problem here. I upgraded from an iPhone 4 to a 5 and also have an iPad. Since I don't use the 4 that much, I upgraded it to iOS 7 as a test without disrupting my iPhone 5 or iPad. After the upgrade, I have had problems with my iPhpne 5- still on iOS 6 - not accepting my passcode. I've been able to resolve it by turning off my iOS 7 device and removing it from my iTunes account, however tongiht it has locked up and won't let me in. Same thing for my iPad - which is Wifi only. I would hope that upgrading one device to iOS 7 doesn't force you to upgrade all of your devices. I tend to be careful with major upgrades since I use my devices for both work and personal use.

 

Very frustrating and it looks like I am going to have to do a wipe and restore just to get a phone working again. I can live without the apps and other stuff for a period of time but basic phone service is a necessity. Not very happy with this experience. It concerns me that an upgrade to once device can affect other devices on the older software.

Reply by Home.wraggy on Sep 22, 2013 11:55 PM Helpful

I have the same problem. Yesterday the iPad was fine, I went to use it this moring and all of a sudden it's asking for a pass code. I didn't even know I had set one up. The ipad keeps telling me it's disabled.

Not happy at all and don't know what to do.

All replies

  • uignas Level 1 Level 1

    Hi

     

    I am having the same difficulty.  Before the upgrade I did not have a passcode for my ipad2.  Now I need a passcode.  Going to Europe tomorrow and need this fixed!!!!!

     

    Hope someone can help us soon.

  • johnh1162 Level 1 Level 1

    Similar problem here. I upgraded from an iPhone 4 to a 5 and also have an iPad. Since I don't use the 4 that much, I upgraded it to iOS 7 as a test without disrupting my iPhone 5 or iPad. After the upgrade, I have had problems with my iPhpne 5- still on iOS 6 - not accepting my passcode. I've been able to resolve it by turning off my iOS 7 device and removing it from my iTunes account, however tongiht it has locked up and won't let me in. Same thing for my iPad - which is Wifi only. I would hope that upgrading one device to iOS 7 doesn't force you to upgrade all of your devices. I tend to be careful with major upgrades since I use my devices for both work and personal use.

     

    Very frustrating and it looks like I am going to have to do a wipe and restore just to get a phone working again. I can live without the apps and other stuff for a period of time but basic phone service is a necessity. Not very happy with this experience. It concerns me that an upgrade to once device can affect other devices on the older software.

  • johnh1162 Level 1 Level 1

    PS. I've seen a lot of folks who didn't have passcodes have issues with iOS 7. Not the case with me, I have passcodes on all of my devices. It has been intermittently working on the iOS 6 devices since I upgraded one device on my account - that's probably what is triggering the "iPhone disabled" feature. No idea why upgrading another device would affect others though.

  • Secu7 Level 1 Level 1
  • Home.wraggy Level 1 Level 1

    I have the same problem. Yesterday the iPad was fine, I went to use it this moring and all of a sudden it's asking for a pass code. I didn't even know I had set one up. The ipad keeps telling me it's disabled.

    Not happy at all and don't know what to do.

  • Home.wraggy Level 1 Level 1

    I spoke to Apple customer services.

     

    Seems the only way to get my iPad back and working is to do a full restore from factory.

     

    There seems to be an issue with the Find My iPhone settings and the password lock.

     

    Close down your device by holding down the home button and then swiping left on the red shut down. Once it's down restart you device whilst connected to your iTunes on laptop or PC but keep holding down the home button until the connection appears on your device screen. It's then waiting for the device to restore the factory settings, settign the thing up again to your wifi, I said no to the password option and then restore from your latest backup.

     

    I'm turning find my iphone off for now.

     

    Apple need to bring out a fix for this.

  • jfmguitarist Level 1 Level 1

    RESOLVED!!

     

    folks i had this same issue yesterday... i can't remember all the steps,  but James... a senior tech at Apple... helped me sort it out yesterday. Hopefully you guys did a back up to restore from, as i did....

     

     

     

     

    while i was on the phone with him, he received the email that escalated it to his tier, and making it an official known issue. As i recall the heading on the email he received, as he read it to me, was "Unexpected passcode lock-out after update", or very similar.

     

    Good luck... worked for me.

     

    <Edited By Host>

  • jfmguitarist Level 1 Level 1

    ok, yeah... it's what Home.wraggy just posted... i just couldn't remember it all... if that doesn't work for you, call that senior apple tech, James, that i posted the contact info for, above. He'll be on duty in about 45 minutes.

     

    really annoying that they didn't catch this in beta and fix it.

  • Maximum26 Level 1 Level 1

    I had a similar problem until I realised that while going through the set up when the upgrade opened it asked me for a pin code  which I thought was to protect my 'find my iPad'   I finally remembered what I had used and tried this and it let me access my iPad.  Problem solved!

  • TKO11 Level 1 Level 1

    MY FINDING:

    I had same issue. After update to iOS7 it asked for code but i have no screen code. Tried 20 times my SIM code but it just deactivated. i had to switch off and on again to be able to try again. Never accepted my code, neither 0000 or 1111 or 1234 or anything.

     

    Then i tried my apple ID and it bloody worked!!!

  • MarineWolf Level 1 Level 1

    The way to resolve this issue is to restore the phone. Now if you do not have a back up in iCloud or iTunes you will lose your content. If you backed up after the passcode lock was set up on the phone, you will have to choose to set up as new and lose all your content. Now iTunes will state that it cannot recognize or restore the phone as it has a passcode lock on it.

    1)In order to get past this you will hold down the home and power buttons down at the same time.

    2)When the apple symbol comes up on the device you will release only the power button.

    3)Next an iTunes symbol, arrow, and usb cord will show up on the phone. At this time release the home button. 4)iTunes on your computer will prompt you with a message stating "iTunes has detected an "device" in recovery mode." You will click okay and then restore the phone.

    5)Allow the download to process, times will vary.

    6)Upon completion, go through the set up on the phone and pay close attention to the pages that you are on.

    7)There will be a page prompting you to put in a passcode. You will have the option to skip it if you do not want it on your device.

    8) And finally, I have spoken with James and these are the steps to resolve the issue. Please do not call him as currently he is being overwhelmed with calls and stated that he cannot take calls from customers that he has not worked with already. Please feel free to send me any questions you have as I will also be able to provide you steps to resolve your issue.

  • MarineWolf Level 1 Level 1

    I did forget to include my what if situation which is what if I restore and it still has the passcode lock on it. To resolve this you put the device into recovery mode, follow steps 1,2,3, and 4. Instead of saying that iTunes is downloading it will say extracting. After this completes, you should be able to get onto your phone.

  • crazysyd Level 1 Level 1

    Your apple id is only 4 digits long?

  • MarineWolf Level 1 Level 1

    Your Apple id is an email. In my previous message, I stated to FOLLOW STEPS 1,2,3, AND 4.

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