Facetime stuck at "connecting" or immediately drops after (iPhone 4)

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Level 1

9 points

Facetime stuck at "connecting" or immediately drops after (iPhone 4)

Hello all,

I have just updated to iOS 7 in hopes of fixing my facetime problem, however, no luck found. My facetime was working about a week ago, I was on the phone with someone, then the call just dropped. Tried to call again but the facetime interface would just show the "connecting..." part then never get through again.

I thought it was my school's wifi, but I tried my wifi at home and it still did not work. I also tried resetting network settings and restoring an older iphone backup before updating to iOS 7, and it still does not work.

I have tried with multiple iPhone users, mac users, and even a person sitting next to me in the same room using the same wifi network.

Any help or opinions would be much appreciated in solving this issue!

DC

iPhone 4, iOS 7

Posted on Sep 19, 2013 9:53 AM

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Answer 1

Bquraini

Level 1

0 points

Sep 19, 2013 2:36 PM in response to Architect_DC

I have been facing this same issue since updating to iOS 7 earlier. FaceTime video as well as audio have been stuck on 'connecting' since I've updated. I'm on iPhone 4 and this issue wasn't really an issue with previous iOS versions

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Answer 2

Bquraini

Level 1

0 points

Sep 19, 2013 2:39 PM in response to Bquraini

I tried restoring my phone and reset network settings without any success. I must say that I have an iPad mini wifi only 16 gb and seems I can use all my emails and caller I'd to send and receive FaceTime video and audio. This tells me this is a nonissue with my Apple ID and exclusive to my iPhone 4

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Answer 3

diesel vdub

Level 7

22,178 points

Sep 19, 2013 2:42 PM in response to Architect_DC

Restore as new, do not restore the backup.

Try to initiate a FaceTime call. Does it connect?

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Answer 4

Architect_DC Author

Level 1

9 points

Sep 19, 2013 6:16 PM in response to diesel vdub

I have tried restoring to factory settings..still does not work. I really do not want to have to get an upgraded iPhone because of this..

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Answer 5

Bquraini

Level 1

0 points

Sep 21, 2013 1:18 AM in response to Architect_DC

Solved..I restored my iphone 4 and set it up as a new iphone rather than restoring to Backup..I'm not sure if its a bug in my backup or something else, but since I had all my info back on icloud, I managed to retrieve everything..I have facetime video and audio working now without a hitch

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Answer 6

Sep 29, 2013 8:57 AM in response to Architect_DC

I have finally manged to sort this frustrating iphone 4 issue regarding NOT being able to Facetime.

First VERY VERY Important ... backup the complete phone on icloud or itunes. (I did not do this and lost my NOTES. Luckily my phone contact were on my Sim Card)

Step 1 . Go to settings and Reset complete phone to factory default (Settings - General - Reset All Settings (Enter code if requested) - Erase all Content and settings.

Step 2 . Once reset you will have a factor default iphone (In my case it had ios7 on boot up)

Step 3 . Setup as new phone in itunes i.e choose english then find my phone - icloud etc etc etc

Step 4 . Test out facetime (DO NOT restore Apps or Music at this stage)

Step 5 . Once facetime worked I restored my Music ,videos etc from itunes.

Really happy that finally it all works..

Trust this helps all the frustrated people out there who can not facetime on iphone 4

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Answer 7

malu05

Level 1

10 points

Sep 29, 2013 11:49 AM in response to Architect_DC

[rant]Apple have yet to figure how to make apps for their own system work.[/rant] The good old "if it doesnt work, reset everything" seem to solve all Apples issues.

But the other solution that also seem to solve all Apple's issues is to simply not use apple software in the first place. Try Skype for iOS, or any other video chat app for that sake. And you don't have to reset your phone every 6 months.

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Answer 8

diesel vdub

Level 7

22,178 points

Sep 29, 2013 12:25 PM in response to malu05

From the Terms of Use that we all agreed to upon signing up here:

Post constructive comments and questions. Unless otherwise noted, your Submission should either be a technical support question or a technical support answer. Constructive feedback about product features is welcome as well. If your Submission contains the phrase "I'm sorry for the rant, but…" you are likely in violation of this policy.

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