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Problems with OverDrive after upgrade

After the upgrade - OverDrive will launch, but when I open a book, it exits the application. Suggestions?

iPhone 4S, iOS 7

Posted on Sep 19, 2013 10:02 AM

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38 replies

Sep 20, 2013 6:24 PM in response to Texstokes

I did not lose my library or history after deleting and reinstalling. I did have to go the Adobe support online chat to get my registration ID authorization reset, but that only took 5 minutes. After reauthorizing with my regular ID I was able to redownload the book I was in the middle of reading with no problem, and my history is stored on the Overdrive website, it does not get lost just because you have to reinstall the app.


What the developers may be referring to is that if you choose to re-register with a new ID rather than contacting Adobe to reset your current ID authorization, you will not be able to access your history with the new ID and will essentially be starting from scratch.


The one thing you do lose is the location of your last-read page if you have to reinstall. I avoided that some time ago by keeping a Note with my current reading location each time I quit the app. I did that because sometimes I want to switch between my ipad and my iphone to read the same book, and since Overdrive does not have cloud sync as yet, keeping the Note up to date solved that problem.


If I had waited this time for the app develpers to fix the app I would have lost my book as it will expire in 8 days,and there's nothing worse than losing a mystery book when you're in the middle of it!


Hope this helps.

Sep 30, 2013 3:05 PM in response to pksepmom

I have a different problem that I hope someone can help me with. I deleted and reinstalled the Overdrive app after I upgraded to iOS 7. I happened to remember my Adobe ID, so that was no barrier. All my books were still showing up on the bookshelf. However, the only way I'm now able to read them is via the browser.


Prior to the upgrade I had the choice of reading in the browser or simply opening the downloaded book. However, I can no longer get to the page where the books I've downloaded appear. That latter page was also the page on which I could choose to return and/or delete a book I'd already checked out.


So, to summarize, I can't now read a book unless I'm connected to the internet and reading it in the browser, and I can't return or delete a book unless it simply expires and disappears.


Anyone resolve these issues?


Thanks!

Sep 30, 2013 11:31 PM in response to cdworin

After I read your post I tried to download a book from my library into the Overdrive app, and kept getting an error message. So I'm wondering if perhaps there is a problem with the Overdrive server today. I'll try again tomorrow and if the problem persists will contact the library about the problem. Overdrive has been going through some changes lately. I'll post back what happens on my end. Perhaps if you check with your Library as well we'll come up with some answers.

Oct 1, 2013 12:29 AM in response to tasa

Follow up re downloading to overdrive, I've successfully downloaded onto my iPad 3/Overdrive app the same book I kept getting an error message with an hour ago on my iPad 4. Both are running iOS 7.0.2. Now I'm truly puzzled. Will try the iPad 4 again tomorrow and see what happens.

Oct 1, 2013 4:33 PM in response to tasa

I ultimately had to delete the Overdrive app on my iPad 4 and reinstall in order to get it to download the same book I had no trouble downloading onto my iPad 3, even though I'd had no difficulty right after updating to iOS 7. Perhaps 7.0.2 did something to it ?? If you're trying to read your book either in the browser or using the a Overdrive app and still unable to despite the reinstall of Overdrive, your librarian is probably your best trouble shooter. Good luck to you. Please post back so we can learn from what you find out.

Oct 1, 2013 4:53 PM in response to pksepmom

My problems weren't quite the same as yours, but here is information that should help people use the new iOS 7 version of Overdrive. I don't know whether other people's library sites look the same as my library's, but hopefully it will be similar and this information will be useful to all:


The instructions below assume that you've deleted and reinstalled Overdrive, you've signed in through your Adobe ID and added your local library as your library.


Part of the confusion is that you can get to almost identical-looking screens going through your local library website and going directly through Overdrive, but they act differently.


Going through Overdrive


Once you've used the library search tools to find books and added them to your local library's bookshelf and you then open Overdrive by clicking on the Overdrive app's icon on your iPad, you get a screen like the following.


User uploaded file


Note the three horizontal line icon in the upper left (called the "Menu icon"): Clicking on one of the book covers on the above screen doesn't let you read the book. Instead, it opens a screen with info about the book and a "Go to Bookshelf" button. If you click on that Go to Bookshelf button it just takes you back to the above screen.


If you click on the "Download ePUB" button, you get a pop-up that says "Downloading Title" and then "Title Added", but it doesn't open up the book to let you read it. To open the book for reading, you have to go through the next steps:


2) When you click on the Menu icon, you get this screen (where "MarinNET" is the name of my local library's service:


User uploaded file


3) If you click on the MarinNET choice, that I've circled in red, you go back to the MarinNET screen in 1) above. But if you click on the "Bookshelf" choice, also circled in red, then you're taken to the titles you've added:


User uploaded file


4) If you tap and release on one of those book covers it opens offline, and you can start reading. Tap and hold the book cover brings up several choices: Delete, Return, and Share.


One confusion is that both the screen in 1) and the screen in 3) above are called the "Bookshelf". The first bookshelf is all the items you've selected from the library's search, whether or not you've downloaded them. The second "Bookshelf" is the Overdrive bookshelf, which includes only the books you've downloaded after the Overview reinstallation for iOS 7.


Note that Overdrive remember which screen you were on when you clicked out of Overdrive to go to the iPad desktop or some other app. When you come back to Overdrive again, you'll be taken to the same screen you were on previously.


Going through your local library website


Once you've used your local library website's search tools to find books and added them to your local library's Digital Downloads Bookshelf and you then click on your "Account" icon, it opens up a screen that looks just like the one in 1) above—Except that it doesn't have the Menu icon in the upper left:


2) As with the Overdrive app, if you tap on a book cover it opens a screen with info about the book and a "Go to Bookshelf" button. If you click on that Go to Bookshelf button it just takes you back to the above screen.


3) But, unlike the similar screen in Overdrive if you click on the Download ePUB button it opens Overdrive and then automatically opens that book for reading.


So, to summarize: If you want to read a book you've already checked out and downloaded, you can either go through your browser to your local library website and click on the "Download ePUB" button, which will automatically open that book (in Overdrive) where you left off.


Or, you can open the Overdrive app directly. If the last screen you were looking at in Overdrive was the book text, it will open back to that same spot in the text. If you were last at the downloaded books screen, that's where Overdrive will open, and you just tap the book you want to read or continue reading. If you were last at the Overdrive bookshelf of all books you've selected, you have to click on the Menu icon and select "Bookshelf". Then you tap on the book you want to read or continue reading.

Oct 1, 2013 8:14 PM in response to cdworin

My library upgraded to a similar system this year. How Overdrive is represented various according to each library's design, but the concept is basically the same. At first I was thrown by it but once I sorted out the bugs I got it working for me. I encourage anyone who's been confused by this changeover to contact their local librarian as they are most qualified to walk you through their particular system.

Problems with OverDrive after upgrade

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