Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

unexpected and random restart

Interval Since Last Panic Report: 93086 sec

Panics Since Last Report: 1

Anonymous UUID: A79C563F-9357-40EF-939C-D9B3014A2391


Thu Sep 19 02:27:37 2013

panic(cpu 0 caller 0xffffff80002c4794): Kernel trap at 0xffffff800027dbf0, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0xffffff000f9f8ae0, CR3: 0x0000000016fb702f, CR4: 0x00000000000606e0

RAX: 0xffffff800bff07d0, RBX: 0xffffff800fa63fe0, RCX: 0xffffff000f9f8ad0, RDX: 0xffffff800f6b8fb0

RSP: 0xffffff807f3eb200, RBP: 0xffffff807f3eb200, RSI: 0xffffff800feee480, RDI: 0xffffff800b7115b0

R8: 0xffffff80008bee08, R9: 0xffffff80008bee10, R10: 0xfffffe81320e2708, R11: 0x000800000012f461

R12: 0xffffff800b711580, R13: 0x0000000000000000, R14: 0xffffff800fa63fc0, R15: 0xffffff800b711570

RFL: 0x0000000000010282, RIP: 0xffffff800027dbf0, CS: 0x0000000000000008, SS: 0x0000000000000010

CR2: 0xffffff000f9f8ae0, Error code: 0x0000000000000000, Faulting CPU: 0x0


Backtrace (CPU 0), Frame : Return Address

0xffffff807f3eaeb0 : 0xffffff8000220792

0xffffff807f3eaf30 : 0xffffff80002c4794

0xffffff807f3eb0e0 : 0xffffff80002da55d

0xffffff807f3eb100 : 0xffffff800027dbf0

0xffffff807f3eb200 : 0xffffff800027de5e

0xffffff807f3eb220 : 0xffffff800027cb7f

0xffffff807f3eb250 : 0xffffff8000273cf2

0xffffff807f3eb340 : 0xffffff8000274a3a

0xffffff807f3eb370 : 0xffffff80002374c3

0xffffff807f3eb390 : 0xffffff8000593751

0xffffff807f3eb480 : 0xffffff800053fbe5

0xffffff807f3eb890 : 0xffffff80005411b0

0xffffff807f3ebac0 : 0xffffff8000542386

0xffffff807f3ebf50 : 0xffffff80005ce4cb

0xffffff807f3ebfb0 : 0xffffff80002daea3


BSD process name corresponding to current thread: launchd


Mac OS version:

11G63


Kernel version:

Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64

Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5

System model name: MacBookPro8,1 (Mac-94245B3640C91C81)


System uptime in nanoseconds: 36563389755606

last loaded kext at 3620196503545: com.apple.filesystems.smbfs 1.7.2 (addr 0xffffff7f80795000, size 241664)

last unloaded kext at 172588546983: com.apple.driver.AppleUSBUHCI 5.1.0 (addr 0xffffff7f80abb000, size 65536)

loaded kexts:

  1. com.apple.filesystems.smbfs 1.7.2
  2. com.apple.driver.AppleHWSensor 1.9.5d0
  3. com.apple.iokit.IOBluetoothSerialManager 4.0.8f17
  4. com.apple.driver.AudioAUUC 1.59
  5. com.apple.driver.AppleMikeyHIDDriver 122
  6. com.apple.driver.AGPM 100.12.75
  7. com.apple.driver.AppleHDA 2.2.5a5
  8. com.apple.driver.AppleMikeyDriver 2.2.5a5
  9. com.apple.driver.AppleUpstreamUserClient 3.5.9
  10. com.apple.filesystems.autofs 3.0
  11. com.apple.driver.AppleIntelHD3000Graphics 7.3.2
  12. com.apple.driver.SMCMotionSensor 3.0.2d6
  13. com.apple.driver.AppleSMCPDRC 5.0.0d8
  14. com.apple.iokit.IOUserEthernet 1.0.0d1
  15. com.apple.Dont_Steal_Mac_OS_X 7.0.0
  16. com.apple.driver.AppleSMCLMU 2.0.1d2
  17. com.apple.driver.AudioIPCDriver 1.2.3
  18. com.apple.driver.ApplePolicyControl 3.1.33
  19. com.apple.driver.ACPI_SMC_PlatformPlugin 5.0.0d8
  20. com.apple.driver.AppleBacklight 170.2.2
  21. com.apple.driver.AppleLPC 1.6.0
  22. com.apple.driver.AppleMCCSControl 1.0.33
  23. com.apple.driver.AppleUSBTCButtons 227.6
  24. com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.8f17
  25. com.apple.driver.AppleUSBTCKeyboard 227.6
  26. com.apple.driver.AppleIRController 312
  27. com.apple.iokit.SCSITaskUserClient 3.2.1
  28. com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
  29. com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
  30. com.apple.BootCache 33
  31. com.apple.driver.XsanFilter 404
  32. com.apple.iokit.IOAHCISerialATAPI 2.0.3
  33. com.apple.iokit.IOAHCIBlockStorage 2.1.0
  34. com.apple.driver.AppleSmartBatteryManager 161.0.0
  35. com.apple.driver.AppleFWOHCI 4.9.0
  36. com.apple.driver.AirPort.Brcm4331 561.7.22
  37. com.apple.driver.AppleSDXC 1.2.2
  38. com.apple.iokit.AppleBCM5701Ethernet 3.2.4b8
  39. com.apple.driver.AppleEFINVRAM 1.6.1
  40. com.apple.driver.AppleUSBHub 5.1.0
  41. com.apple.driver.AppleAHCIPort 2.3.1
  42. com.apple.driver.AppleUSBEHCI 5.1.0
  43. com.apple.driver.AppleACPIButtons 1.5
  44. com.apple.driver.AppleRTC 1.5
  45. com.apple.driver.AppleHPET 1.7
  46. com.apple.driver.AppleSMBIOS 1.9
  47. com.apple.driver.AppleACPIEC 1.5
  48. com.apple.driver.AppleAPIC 1.6
  49. com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0
  50. com.apple.nke.applicationfirewall 3.2.30
  51. com.apple.security.quarantine 1.4
  52. com.apple.security.TMSafetyNet 8
  53. com.apple.driver.AppleIntelCPUPowerManagement 195.0.0
  54. com.apple.iokit.IOSerialFamily 10.0.5
  55. com.apple.driver.DspFuncLib 2.2.5a5
  56. com.apple.kext.triggers 1.0
  57. com.apple.iokit.IOSurface 80.0.2
  58. com.apple.iokit.IOFireWireIP 2.2.5
  59. com.apple.iokit.IOAudioFamily 1.8.6fc18
  60. com.apple.kext.OSvKernDSPLib 1.3
  61. com.apple.driver.AppleHDAController 2.2.5a5
  62. com.apple.iokit.IOHDAFamily 2.2.5a5
  63. com.apple.driver.AppleGraphicsControl 3.1.33
  64. com.apple.driver.AppleSMC 3.1.3d10
  65. com.apple.driver.IOPlatformPluginLegacy 5.0.0d8
  66. com.apple.driver.AppleSMBusPCI 1.0.10d0
  67. com.apple.driver.AppleBacklightExpert 1.0.4
  68. com.apple.iokit.IONDRVSupport 2.3.4
  69. com.apple.driver.IOPlatformPluginFamily 5.1.1d6
  70. com.apple.driver.AppleSMBusController 1.0.10d0
  71. com.apple.driver.AppleIntelSNBGraphicsFB 7.3.2
  72. com.apple.iokit.IOGraphicsFamily 2.3.4
  73. com.apple.driver.AppleUSBBluetoothHCIController 4.0.8f17
  74. com.apple.iokit.IOBluetoothFamily 4.0.8f17
  75. com.apple.driver.AppleThunderboltDPInAdapter 1.8.5
  76. com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5
  77. com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
  78. com.apple.driver.AppleUSBMultitouch 230.5
  79. com.apple.iokit.IOUSBHIDDriver 5.0.0
  80. com.apple.driver.AppleUSBMergeNub 5.1.0
  81. com.apple.driver.AppleUSBComposite 5.0.0
  82. com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.1
  83. com.apple.iokit.IOBDStorageFamily 1.7
  84. com.apple.iokit.IODVDStorageFamily 1.7.1
  85. com.apple.iokit.IOCDStorageFamily 1.7.1
  86. com.apple.driver.CoreStorage 182.13
  87. com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1
  88. com.apple.driver.AppleThunderboltNHI 1.6.0
  89. com.apple.iokit.IOThunderboltFamily 2.0.3
  90. com.apple.iokit.IOFireWireFamily 4.4.8
  91. com.apple.iokit.IO80211Family 420.3
  92. com.apple.iokit.IOEthernetAVBController 1.0.1b1
  93. com.apple.iokit.IONetworkingFamily 2.1
  94. com.apple.iokit.IOUSBUserClient 5.0.0
  95. com.apple.iokit.IOAHCIFamily 2.0.8
  96. com.apple.driver.AppleEFIRuntime 1.6.1
  97. com.apple.iokit.IOHIDFamily 1.7.1
  98. com.apple.iokit.IOUSBFamily 5.1.0
  99. com.apple.iokit.IOSMBusFamily 1.1
  100. com.apple.security.sandbox 177.11
  101. com.apple.kext.AppleMatch 1.0.0d1
  102. com.apple.driver.DiskImages 331.7
  103. com.apple.iokit.IOStorageFamily 1.7.2
  104. com.apple.driver.AppleKeyStore 28.18
  105. com.apple.driver.AppleACPIPlatform 1.5
  106. com.apple.iokit.IOPCIFamily 2.7
  107. com.apple.iokit.IOACPIFamily 1.4

MacBook Pro, Mac OS X (10.7.5)

Posted on Sep 19, 2013 11:09 AM

Reply
1 reply

Sep 19, 2013 6:34 PM in response to phenchoe

That panic was not caused by third-party software. If the problem is recurrent, the possibilities are:


  1. A stale or corrupt kernel cache
  2. A damaged OS X installation
  3. A fault in a peripheral device, if any
  4. Corrupt non-volatile memory (NVRAM)
  5. An internal hardware fault (including incompatible memory)
  6. An obscure bug in OS X


You may already have ruled out some of these.

Rule out #1 by booting in safe mode and then rebooting as usual. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.

You can rule out #2 and #3 by reinstalling the OS and testing with non-essential peripherals disconnected and aftermarket expansion cards removed, if applicable. Sometimes a clean reinstallation (after erasing the startup volume) may solve a problem that isn't solved by reinstalling in place, without erasing.


Corrupt NVRAM, which rarely causes panics, can be ruled out by resetting it.


If your model has user-replaceable memory, and you've upgraded the memory modules, reinstall the original memory and see whether there's any improvement. Be careful not to touch the gold contacts. Clean them with a mild solvent such as rubbing alcohol. Aftermarket memory must exactly match the technical specifications for your model.


The Apple Hardware Test or Apple Diagnostics, though generally unreliable, will sometimes detect a fault. A negative test can't be depended on. Run the extended version of the test.


In the category of obscure bugs, reports suggest that FileVault may trigger kernel traps under some unknown conditions. Most, though not all, of these reports seem to involve booting from an aftermarket SSD. If those conditions apply to you, try deactivating FileVault.

Connecting more than one display is another reported trigger for OS X bugs.

If your system is not fully up to date, running Software Update might get you a bug fix.


In rare cases, a malformed network packet from a defective router or other network device can cause panics. Such packets could also be sent deliberately by a skillful attacker. This possibility is something to consider if you run a public server that might be the target of such an attack.


If none of the above applies, make a "Genius" appointment at an Apple Store to have the machine tested. You may have to leave it there for several days. There isn't much point in doing this unless you can reproduce the panic, or if you can't, it happens often enough that it's likely to be repeated at the store. Otherwise you may be told that nothing is wrong.


Print the first page of the panic report and bring it with you.


Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you know how to restore, and you have at least two independent backups.) Don’t erase the recovery partition, if present.


Keeping your confidential data secure during hardware repair


*An SSD doesn't need to be zeroed.

unexpected and random restart

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.