Leentje007
Level 1 (0 points)

Q: trackpad

Problems with trackpad.

 

Moves without doing anything, It doesn't moves smoothly and I have difficulties with selecting thing it has it own way to move.

It's like someone else has control over my laptop.

MacBook Pro (Retina, 15-inch, Early 2013), iOS 7

Posted on Sep 19, 2013 12:18 PM

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Leentje007

Q: trackpad

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  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Sep 19, 2013 1:13 PM in response to Leentje007
    Level 9 (52,812 points)
    Mac OS X
    Sep 19, 2013 1:13 PM in response to Leentje007

    Since you MBP is under warranty, bring it to an Apple store genius bar and have the technicians correct the problem.

     

    Ciao.

  • by Linc Davis,

    Linc Davis Linc Davis Sep 19, 2013 6:30 PM in response to Leentje007
    Level 10 (208,044 points)
    Applications
    Sep 19, 2013 6:30 PM in response to Leentje007

    There are several possible causes for this issue. Take each of the following steps until it's resolved.

    1. Follow the instructions in this support article.

    2. Open the Bluetooth preference pane in System Preferences and check for unknown or forgotten input devices. Disconnect any USB input devices that you aren't using.

    3. Boot in safe mode and test, preferably without launching any third-party applications. If you don't have the problem in safe mode, but it comes back when you reboot as usual, stop here and post your results. If you can't boot in safe mode, do the same. If you booted in safe mode and there was no change, go on to the next step.

    4. Reset the System Management Controller.

    5. If you're using a Bluetooth trackpad, investigate potential sources of interference, including USB 3 devices.

    6. A swollen battery in a MacBook Pro or Air can impinge on the trackpad from below and cause erratic behavior. If you have trouble clicking the trackpad, this is likely the reason. The battery must be replaced without delay.

    7. There's a report that a (possibly defective) Thunderbolt Ethernet adapter can cause the built-in trackpad of a MacBook to  behave erratically. If you're using such an adapter, disconnect it and test.

    8. There's also a report of erratic cursor movements caused by an external display that was connected but not turned on.

    9. If none of the above applies, or if you have another reason to think that your computer is being remotely controlled, remove it from the network by turning off Wi-Fi (or your Wi-Fi access point), disconnecting from a Bluetooth network link, and unplugging the Ethernet cable or USB modem, whichever is applicable. If the cursor movements stop at once, you should suspect an intrusion.

    10. Make a "Genius" appointment at an Apple Store to have the machine and/or external trackpad tested.