Safari won't launch on OS X 10.8.5

Question

Macbook ProOS X 10.8.52.5 GHz Intel Core i54GB 1600 MHz DDR3Safari won&#x27;t properly open after the system update. It bounces on the dock for a few seconds and nothing happens. When you click a few times, it crashes. However, it works fine on safe mode.I have tried all the options that is available on the internet (ex. safe mode, reinstall, disk utilities, deleting caches, and several other provided options).When I try opening Safari a few times, Finder crashes with it.PLEASE HELP!!!

Carolyn Samit · Answer

Finder crashes also...hmmmYou verified the starutp disk using Disk Utility ??What were the results?

s.momo0818 · Answer

Unforunately yes...The result for verfy is that the Startup Disk is ok.

Carolyn Samit · Answer

Ok...  go here &gt;  Etresoft: EtreCheckClick Download then go to your Downloads folder and double click the EtreCheck app.At bottom of that window, click:  Copy report to clipboardThen paste the results in your Reply.No personal data is shared and it may reveal what the problem is.

s.momo0818 · Answer

Hardware Information:          MacBook Pro (13-inch, Mid 2012)          MacBook Pro - model: MacBookPro9,2          1 2.5 GHz Intel Core i5 CPU: 2 cores          4 GB RAMVideo Information:          Intel HD Graphics 4000 - VRAM: 512 MBStartup Items:          VirtualBox - Path: /Library/StartupItems/VirtualBoxSystem Software:          OS X 10.8.5 (12F37) - Uptime: 0 days 7:21:38Disk Information:          APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)                    disk0s1 (disk0s1) &lt;not mounted&gt;: 209.7 MB                    Macintosh HD (disk0s2) /: 499.25 GB (80.05 GB free)                    Recovery HD (disk0s3) &lt;not mounted&gt;: 650 MB          MATSHITADVD-R UJ-8A8 USB Information:          Apple Inc. Apple Internal Keyboard / Trackpad          Apple Computer, Inc. IR Receiver          Apple Inc. BRCM20702 Hub                    Apple Inc. Bluetooth USB Host Controller          Apple Inc. FaceTime HD Camera (Built-in)FireWire Information:Thunderbolt Information:          Apple Inc. thunderbolt_busKernel Extensions:          org.virtualbox.kext.VBoxDrv          (4.1.22)          org.virtualbox.kext.VBoxUSB          (4.1.22)          org.virtualbox.kext.VBoxNetFlt          (4.1.22)          org.virtualbox.kext.VBoxNetAdp          (4.1.22)          com.trusteer.driver.gakl_driver_2          (1)Problem System Launch Daemons:          [failed] com.apple.wdhelper.plistProblem System Launch Agents:Launch Daemons:          [loaded] com.adobe.fpsaud.plist          [loaded] com.genieoinnovation.macextension.client.plist          [loaded] com.microsoft.office.licensing.helper.plist          [loaded] com.trusteer.rooks.rooksd.plistLaunch Agents:          [not loaded] all-wcprops          [not loaded] entries          [loaded] com.qvod.agent.plist.svn-base          [loaded] com.brother.LOGINserver.plist          [loaded] com.genieoinnovation.macextension.plist          [loaded] com.qvod.agent.plist          [loaded] com.trusteer.rapport.rapportd.plistUser Launch Agents:          [failed] com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedServices.Agent.plist          [loaded] com.google.keystone.agent.plist          [not loaded] org.virtualbox.vboxwebsrv.plistUser Login Items:          BoxSyncHelper          iTunesHelper          iyyhelper          iyyhelper          Google Drive          uTorrent          WeiLark          Dropbox          Box Edit3rd Party Preference Panes:          Box Sync          Flash Player          Java          Trusteer Endpoint ProtectionInternet Plug-ins:          Flash Player.plugin          FlashPlayer-10.6.plugin          JavaAppletPlugin.plugin          QuickTime Plugin.plugin          QvodBrowserPlugin.plugin          QvodPlayerPlugin.plugin          SharePointBrowserPlugin.plugin          Silverlight.pluginUser Internet Plug-ins:          aThunderPlugIn.plugin          Box Edit.plugin          WebEx64.pluginBad Fonts:          NoneTop Processes by CPU:               5%          mdworker               2%          WindowServer               1%          EtreCheck               1%          mds               1%          Microsoft Excel               1%          M-eM-?M-+M-fM^RM--               1%          firefox               1%          ocspd               1%          Microsoft PowerPoint               0%          psTop Processes by Memory:          197 MB firefox          176 MB Mail          135 MB Messages          131 MB mds          115 MB WindowServer          94 MB    Calendar          86 MB    Microsoft Excel          86 MB    M-eM-?M-+M-fM^RM--          78 MB    CalendarAgent          78 MB    Microsoft PowerPointVirtual Memory Statistics          73 MB    Free RAM          1.44 GBActive RAM          1.38 GBInactive RAM          1.10 GBWired RAM          968 MB Page-ins          238 MB Page-outs

Carolyn Samit · Answer

Uninstall Rapport &gt; Uninstalling Rapport on Mac OS X | TrusteerThat software has caused many a Mac user problems as noted from the results from an Apple Support Communities seach &gt; Community Search: Apple Support CommunitiesUser Login Items:          BoxSyncHelper          iTunesHelper          iyyhelper          iyyhelper          Google Drive          uTorrent          WeiLark          Dropbox          Box EditAll problematic. But uninstall Rapport first, then restart your Mac and try Safari first.No wonder both Safari and the Finder are crashing.message edited by:  cs

s.momo0818 · Answer

Thank you for the reply. Unforuntately, the process did not work. Still can&#x27;t open Safari.

Carolyn Samit · Answer

Ok..  more troubleshooting to do.Open System Preferences &gt; Users &amp; Groups then select the Login Items tab.Remove all login items then restart your Mac to test.

s.momo0818 · Answer

This did not do the trick either carolyn.

Carolyn Samit · Answer

Ok..Open the Finder. From the Finder menu bar click Go &gt; Go to FolderType or copy paste the following:/Library/LaunchDaemonsMove the com.genieoinnovation.macextension.client.plist and the com.trusteer.rooks.rooksd.plist filesfrom the LaunchDaemons folder to the TrashDo the same for: /Library/LaunchAgentsMove the com.genieoinnovation.macextension.plist from the LaunchAgents folder to the TrashRestart your Mac.  See if that made a difference.

s.momo0818 · Answer

thank you very much! This solution solved both the Safari and Finder glitching problem!!! 😀

s.momo0818 · Answer

Nevermind... the Finder problem isn&#x27;t solved. 😟Help, please?

Carolyn Samit · Answer

What happens when you open the Finder?

s.momo0818 · Answer

The program shuts down randomly. Even when I am not using it, it restarts every 30 seconds.pop up message:"the last time you opened finder, it unexpectedly quitted while reopening windows. Do you want to try to reopen its windows again."

Carolyn Samit · Answer

But you were able to use the Finder before to locate the Library files..Restart your Mac again.

s.momo0818 · Answer

Yes, only because I acted really quickly. Glitches of Finder increases as I utilitzes more Mac functions. Restarting did not solve the issue.Thanks.