HT204406: Get help with iTunes Match
Learn about Get help with iTunes Match
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Helpful answers
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Sep 19, 2013 2:02 PM in response to Ted Atkinsonby cove,iTunes Match is not working today on my PC either. Also greyed out on my MacBook Air, even after updating.
Might be an Apple issue?
Hopefully.
I have over 3,000 songs matched.
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Sep 19, 2013 2:10 PM in response to Ted Atkinsonby ondrejlipar,Similar problem: does not work on my MacBook Pro, but works on my iPhone 4S.
Could be connected to the new version of iTunes?
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Sep 19, 2013 2:13 PM in response to Ted Atkinsonby beachdude42,Same problem here... most likely Apple's servers are at fault.
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Sep 19, 2013 2:35 PM in response to Ted Atkinsonby Ted Atkinson,Now not working on my iPhone 4s either since I upgraded to iOS 7. Suspect it's more of an overload to the system caused by iOS 7 than by new iTunes release, but either way fairly shoddy. Have Apple signed RIM's old architects?
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Sep 19, 2013 3:09 PM in response to Ted Atkinsonby jason285,iOS 7 on iPad mini and iPhone 5, iTunes 11.1 on laptop PC. iTunes match stopped working since upgrading to 7.
I noticed that new songs purchased through iTunes Radio were not showing up on the portable devices. My iTunes playlists are not getting modified with the new music across devices. Suspect apple servers as the cloud button on PC iTunes constantly shows "Accessing iTunes Match".
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Sep 19, 2013 4:09 PM in response to jason285by Radas_cz,I have the same problem. It's working on iPhone 5 and iPad 3 but NOT on Air.
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Sep 19, 2013 4:49 PM in response to Radas_czby tobmink,Working fine on ipad but niether Macbook or PC can access itunes match library. Wish id kept local files now.
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Sep 19, 2013 7:28 PM in response to tobminkby Randy McSorley,I had the same problem. My Match songs just did not show up. Here's what worked for me:
Quit iTunes
In the Finder top bar go to Go --> (hold down Option) --> Library
Navigate to the Preferences folder.
Find "com.apple.iTunes.plist" Throw it in the Trash
Restart iTunes.
Sign in to iTunes Store, then go to Store --> Turn On iTunes Match.
All is well.
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Sep 20, 2013 8:08 AM in response to jason285by jason285,It started working again this morning across 3 devices. Magic.