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  • 75. Re: iOS 7 Update and Configurator Problems
    KTechNE Level 1 Level 1 (0 points)

    Has anyone had any joy from Apple with their proposed fix for the loss of supervision after iOS updates OTA?

    http://support.apple.com/kb/TS5233

     

    I have 3 cases logged for this with Apple and i've nothing back yet, wiping them and restoring backups has worked but i'm sick of doing it now, it isn't a solution, as when the next update becomes available the same happens again and it's more time wasted.

     

    Interestingly the Apple tech i spoke to said it was a bug that users can update OTA as he thought if it was supervised it should only be able to be done via the mac (wish that was the case!).

     

    It's crazy that if the user puts a passcode on the ipad or signs in with the own ID it affects Configurator supervising it, well hardly call it supervising atall as there seems to be less and less control with this software.

     

    Also with the added errors importing codes it seems to be getting worse with each update, they either need to be fixing these problems or it's time to jump ship i think.

  • 76. Re: iOS 7 Update and Configurator Problems
    KTechNE Level 1 Level 1 (0 points)

    I eventually got some re-supervision profiles back from Apple and they have worked!

  • 77. Re: iOS 7 Update and Configurator Problems
    loupetron Level 1 Level 1 (0 points)

    I have found I have to disable Find My iPhone on the device before updating with configurator, ensure the backup I am applying doesn't have Find My iPhone on, and then turn it on after the update has been fully completed. Otherwise lots of issues. I wish Apple would have thought about configurator control iPads with Find My iPhone on.

  • 78. Re: iOS 7 Update and Configurator Problems
    dlbieber Level 1 Level 1 (0 points)

    Apple recently announced enhancements to the way schools and businesses deploy devices.  It looks like it will be possible to deploy devices without touching them, and without connecting to configurator.  Students / employees can connect to your MDM, and set everything that way.  There is also a way to set up iTunes accounts for students.  See this page for details.  Hopefully next summer our work will be considerably streamlined!  We have not tried any of this yet.

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