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IMAP support broken in iOS 7?

26333 Views 144 Replies Latest reply: Apr 7, 2014 3:06 PM by mgmead RSS Branched to a new discussion.
  • IceWolf08 Calculating status...
    Currently Being Moderated
    Sep 22, 2013 10:21 AM (in response to goligo)

    I am also having the smae issue, where mail won't download messages from my IMAP email server.  I am having this issue on both my brand new iPhone 5s and my iPad2 which I just updated to iOS 7.  If I delete and re-create the account it works for a while and then stops.

     

    I talked to apple support and they had no information other than to try restoring my devices and not using a bcakup and see what happens. I guess now it is just a waiting game.  I did reference this thread in my conversation with support but they tryied to insis that the issue was not with iOS.

  • SteveYates Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 26, 2013 7:47 AM (in response to goligo)

    I encountered this after restoring my iPhone 3GS backup to a new iPhone 5S with iOS 7.0, then upgrading it to iOS 7.0.1.  Deleting and recreating the account, turning off/on SSL, changing/reseletcing the trash folder on the IMAP server, etc. makes no difference.

  • SteveYates Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 26, 2013 8:41 AM (in response to SteveYates)

    Explaining my symptom a bit further, what I have found is that if I delete an email on the phone, it does move the message into the correct trash folder on the server, however, it reappears in the inbox on the phone a few seconds later once the inbox refreshes.

  • Steven Jones3 Level 1 Level 1 (15 points)
    Currently Being Moderated
    Sep 26, 2013 8:43 AM (in response to SteveYates)

    Yes, that is exactly the problem I've been having. It's as if the Mail client in iOS can't file away the message in the trash on the phone, though the server seems to be responding appropriately.

  • markwmsn Level 4 Level 4 (3,945 points)
    Currently Being Moderated
    Sep 26, 2013 8:52 AM (in response to SteveYates)

    SteveYates, this suggests to me that the phone is sending a deletion request to the server, making the initial assumption that it will succeed, then later getting an indication of failure (or perhaps just no indication of eventual success). I gather forcing a refresh does not help, even though the message is moved on the server??

     

    Steven Jones3, how do we know the server is responding appropriately to the phone? Seems to me we would need a protocol trace of the command/response exchange to be sure.

  • Steven Jones3 Level 1 Level 1 (15 points)
    Currently Being Moderated
    Sep 26, 2013 8:56 AM (in response to markwmsn)

    Well, that's a good point. I'm going by my observation that the message is deleted in Mail.app on an iMac and Air when I delete it on the phone, that's all.

     

    And yes, in my case forcing a refresh does not help.

  • Duckulaj Level 1 Level 1 (10 points)
    Currently Being Moderated
    Sep 26, 2013 9:07 AM (in response to goligo)

    This is exactly the behaviour that I am seeing, almost as if the messages are cached on the iPhone/iPad. Also it is not every message. If I delete the message from my inbox using a Windows 8 laptop the message still reappears on the iOS device.

  • SteveYates Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 26, 2013 9:17 AM (in response to goligo)

    Markwmsn, I believe the phone succeeds in moving the email to the trash, but then for whatever reason rereads a local, out of date copy of its inbox contents.  Refreshing does not help.  If the deletion was failing it should return an error message...there is a large history of such if you search for "iphone imap cannot move message to trash" or similar, where the user doesn't have the trash folder configured properly.

     

    Goligo, our server also has UW-IMAP.  If I get some time around our newborn (ha) I may be able to test on a Dovecot server.  One thing I should mention is that in my case the mail server uses OpenWebmail, which actually uses POP to display and delete messages.  However iOS mail has worked fine for me since I started using IMAP on this account almost four years and several iOS versions ago.

     

    Steven Jones3, "It's as if the Mail client in iOS can't file away the message in the trash on the phone" ...if I understand iOS correctly it actually should not be able to do that; that's the reason for the error message in my first paragraph.  IMAP should be configured to delete to a folder on the mail server.  Since in my case the deletion appears to succeed that implies to me the mail app is not rereading the inbox contents correctly and ends up showing a phantom message.

  • Steven Jones3 Level 1 Level 1 (15 points)
    Currently Being Moderated
    Sep 26, 2013 9:23 AM (in response to SteveYates)

    We've got UW-IMAP here too.

     

    SteveYates - off topic, I know, but congratulations on the newborn!

  • luke357 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 26, 2013 10:58 AM (in response to SteveYates)

    I agree, it is just like iOS on iPhone/iPad is not able to rebuild messages index from

    imap server, and update mail folder.

    Maybe a authorisation problem on the mail folder in iOs.

  • smitavius Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 26, 2013 11:09 AM (in response to SteveYates)

    It should be noted that this behavior started exactly when I upgraded to iOS7. No other variables changed. The mailserver is the same. The account is the same. It is not a problem with the IMAP servers in question. I am seeing the same behavior as SteveYates.

  • SteveYates Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 26, 2013 12:13 PM (in response to goligo)

    I just updated to 7.0.2 (which of course reboots the phone) and after several quick tests have been unable to reproduce the problem.  Can anyone else confirm?

  • luke357 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 26, 2013 1:18 PM (in response to SteveYates)

    Where did you find iOS 7.0.2?

    Sorry i am new here

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