goligo
Level 1 (5 points)

Q: IMAP support broken in iOS 7?

I am having issues with my IMAP accounts after upgrading to iOS 7. Changes to my Inbox done on other IMAP clients are not properly reflected on the iPhone anymore, e.g. deleted mails or moved mails are still visible on the iPhone. I could not find a way to force a refresh of the Inbox, but the only way to get in sync again with the IMAP server is to delete the account and then add it again.

 

Anybody else experiencing a similar issue? Is there a workaround for this problem?

iPhone 4S, iOS 7

Posted on Sep 19, 2013 2:40 PM

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goligo

Q: IMAP support broken in iOS 7?

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  • by higginsd,

    higginsd higginsd Oct 16, 2013 1:25 AM in response to dnarotski
    Level 1 (0 points)
    Oct 16, 2013 1:25 AM in response to dnarotski

    The biggest and most expensive IT company in the world - and not able to fix such a small problem in IMAP. A well known protocol for years... Ridiculous!

  • by goligo,

    goligo goligo Oct 16, 2013 9:56 AM in response to goligo
    Level 1 (5 points)
    Oct 16, 2013 9:56 AM in response to goligo

    Fyi, I have been contacted by Apple Support and asked for further information regarding the issue. I was sent a special configuration profile to create log files for the mail app. So they are showing interest in the issue and are trying to understand what is going wrong.

  • by sgeffm,

    sgeffm sgeffm Oct 17, 2013 12:41 PM in response to goligo
    Level 1 (0 points)
    Oct 17, 2013 12:41 PM in response to goligo

    Just got an answer for my bugreport as well. My issue is, that after some hours no new emails are being downloaded from the imap server. I need to readd the server to get it working again.

    They asked me to extract the device console logs with the iPhone config utility while reproducing the error.

    But I do not see any logs while the device tries to connect to the server to fetch emails.

    Any ideas?

  • by daq7,

    daq7 daq7 Oct 17, 2013 12:50 PM in response to sgeffm
    Level 1 (0 points)
    Oct 17, 2013 12:50 PM in response to sgeffm

    I have no IMAP errors after fixing the Delete Emails issue with the solution I posted above.

    I am using IOS 7.0. Can someone confirm they are having the problem with this version? Does the problem only occur with IOS 7.0.2?

     

    Just trying to find out if it has something to do with the IOS version.

  • by goligo,

    goligo goligo Oct 17, 2013 1:52 PM in response to sgeffm
    Level 1 (5 points)
    Oct 17, 2013 1:52 PM in response to sgeffm

    Better ask your support contact how to use the profile to create the log file. I think this something Apple internal, which does not belong in the community.

  • by goligo,

    goligo goligo Oct 17, 2013 1:53 PM in response to daq7
    Level 1 (5 points)
    Oct 17, 2013 1:53 PM in response to daq7

    Although I have the Deleted Messages folder configured correctly to point to an existing IMAP folder, I had this issue in 7.0 and still have it in 7.02.

  • by ajm492,

    ajm492 ajm492 Oct 20, 2013 12:19 PM in response to goligo
    Level 1 (0 points)
    Oct 20, 2013 12:19 PM in response to goligo

    I see the same problem - deleted e-mails not being deleted - on all my iOS 7.0.2 devices.  My wife's iphone which is still on iOS 7.0.0 does not exhibit the problem.

     

    To recreate the issue:

    delete one or more e-mails

    exit the e-mail app

    restart the e-mail app

    the deleted email(s) will still be in the inbox

     

    This is running against a local UW imap server which has been working with earlier iOS versions and other e-mail clients for years.  No recent changes have been made to the imap server - the iOS upgrade is the only change.

  • by SteveYates,

    SteveYates SteveYates Oct 22, 2013 7:57 PM in response to Ilkka66
    Level 1 (5 points)
    Oct 22, 2013 7:57 PM in response to Ilkka66

    Ilkka66 wrote:

     

    I really hope that Apple solves this issue with IOS 7.0.3.

    The IMAP message deletion problem still seems to be here for me, on 7.0.3. 

  • by Steven Jones3,

    Steven Jones3 Steven Jones3 Oct 22, 2013 8:21 PM in response to SteveYates
    Level 1 (19 points)
    Oct 22, 2013 8:21 PM in response to SteveYates

    Still a problem for me with 7.0.3.

  • by ajm492,

    ajm492 ajm492 Oct 22, 2013 8:46 PM in response to goligo
    Level 1 (0 points)
    Oct 22, 2013 8:46 PM in response to goligo

    I just updated my iPhone to 7.0.3 and can no longer reproduce the e-mail delete issue.  I will update my iPad tomorrow and report back.

  • by SteveYates,

    SteveYates SteveYates Oct 22, 2013 9:20 PM in response to ajm492
    Level 1 (5 points)
    Oct 22, 2013 9:20 PM in response to ajm492

    ajm492 wrote:

     

    I just updated my iPhone to 7.0.3 and can no longer reproduce the e-mail delete issue.

    Wait a few hours and try it agian on your phone. Per my post above I found that it seemed to work with 7.0.2 for a while after the phone booted but stopped working by the time I checked again an hour or two later.

  • by pwlees,

    pwlees pwlees Oct 22, 2013 10:26 PM in response to ajm492
    Level 1 (0 points)
    Oct 22, 2013 10:26 PM in response to ajm492

    8 hours so far & appears to be fixed after 7.0.3 update

     

    prior to update i tried going to settings & change the delete & archive targets to different mailboxes, saved those changes then restored back to the original delete & archive targets. it didn't work, but there might have been something that got picked up when i rebooted the ipad during the upgrade...

     

    it may be other factors that are affecting this , to - relating to reboot rather than updates.

  • by ajm492,

    ajm492 ajm492 Oct 23, 2013 6:36 AM in response to SteveYates
    Level 1 (0 points)
    Oct 23, 2013 6:36 AM in response to SteveYates

    Still working this morning on 7.0.3.

  • by Ilkka66,

    Ilkka66 Ilkka66 Oct 23, 2013 9:07 AM in response to SteveYates
    Level 1 (0 points)
    Oct 23, 2013 9:07 AM in response to SteveYates

    SteveYates wrote:

     

    Ilkka66 wrote:

     

    I really hope that Apple solves this issue with IOS 7.0.3.

    The IMAP message deletion problem still seems to be here for me, on 7.0.3. 

    I updated iPhone 4S to IOS 7.0.3 and the same problem persisted for me, too. For some reason, my iPad 4 works correctly with the same mailbox and the same settings with IOS 7.0.3 (and probably worked with IOS 7.0.2). So the problem must be somehow intermittent, too.

  • by johnsbramhall,

    johnsbramhall johnsbramhall Oct 23, 2013 9:18 AM in response to Steven Jones3
    Level 1 (0 points)
    Oct 23, 2013 9:18 AM in response to Steven Jones3

    7.3 has not fixed the problem. Deleting an email from the device does delete it from the IMAP server inbox, but the message continues to reappear on the device. This is certainly the case with the UW IMAP account (that worked error free under IOS 6 versions), but seems to affect many other accounts also, judging by the threads available.

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