Previous 1 3 4 5 6 7 Next 145 Replies Latest reply: Jun 20, 2014 10:23 AM by Vince Egan Go to original post Branched to a new discussion.
  • higginsd Level 1 Level 1 (0 points)

    The biggest and most expensive IT company in the world - and not able to fix such a small problem in IMAP. A well known protocol for years... Ridiculous!

  • goligo Level 1 Level 1 (5 points)

    Fyi, I have been contacted by Apple Support and asked for further information regarding the issue. I was sent a special configuration profile to create log files for the mail app. So they are showing interest in the issue and are trying to understand what is going wrong.

  • sgeffm Level 1 Level 1 (0 points)

    Just got an answer for my bugreport as well. My issue is, that after some hours no new emails are being downloaded from the imap server. I need to readd the server to get it working again.

    They asked me to extract the device console logs with the iPhone config utility while reproducing the error.

    But I do not see any logs while the device tries to connect to the server to fetch emails.

    Any ideas?

  • daq7 Level 1 Level 1 (0 points)

    I have no IMAP errors after fixing the Delete Emails issue with the solution I posted above.

    I am using IOS 7.0. Can someone confirm they are having the problem with this version? Does the problem only occur with IOS 7.0.2?

     

    Just trying to find out if it has something to do with the IOS version.

  • goligo Level 1 Level 1 (5 points)

    Better ask your support contact how to use the profile to create the log file. I think this something Apple internal, which does not belong in the community.

  • goligo Level 1 Level 1 (5 points)

    Although I have the Deleted Messages folder configured correctly to point to an existing IMAP folder, I had this issue in 7.0 and still have it in 7.02.

  • ajm492 Level 1 Level 1 (0 points)

    I see the same problem - deleted e-mails not being deleted - on all my iOS 7.0.2 devices.  My wife's iphone which is still on iOS 7.0.0 does not exhibit the problem.

     

    To recreate the issue:

    delete one or more e-mails

    exit the e-mail app

    restart the e-mail app

    the deleted email(s) will still be in the inbox

     

    This is running against a local UW imap server which has been working with earlier iOS versions and other e-mail clients for years.  No recent changes have been made to the imap server - the iOS upgrade is the only change.

  • SteveYates Level 1 Level 1 (5 points)

    Ilkka66 wrote:

     

    I really hope that Apple solves this issue with IOS 7.0.3.

    The IMAP message deletion problem still seems to be here for me, on 7.0.3. 

  • Steven Jones3 Level 1 Level 1 (15 points)

    Still a problem for me with 7.0.3.

  • ajm492 Level 1 Level 1 (0 points)

    I just updated my iPhone to 7.0.3 and can no longer reproduce the e-mail delete issue.  I will update my iPad tomorrow and report back.

  • SteveYates Level 1 Level 1 (5 points)

    ajm492 wrote:

     

    I just updated my iPhone to 7.0.3 and can no longer reproduce the e-mail delete issue.

    Wait a few hours and try it agian on your phone. Per my post above I found that it seemed to work with 7.0.2 for a while after the phone booted but stopped working by the time I checked again an hour or two later.

  • pwlees Level 1 Level 1 (0 points)

    8 hours so far & appears to be fixed after 7.0.3 update

     

    prior to update i tried going to settings & change the delete & archive targets to different mailboxes, saved those changes then restored back to the original delete & archive targets. it didn't work, but there might have been something that got picked up when i rebooted the ipad during the upgrade...

     

    it may be other factors that are affecting this , to - relating to reboot rather than updates.

  • ajm492 Level 1 Level 1 (0 points)

    Still working this morning on 7.0.3.

  • Ilkka66 Level 1 Level 1 (0 points)

    SteveYates wrote:

     

    Ilkka66 wrote:

     

    I really hope that Apple solves this issue with IOS 7.0.3.

    The IMAP message deletion problem still seems to be here for me, on 7.0.3. 

    I updated iPhone 4S to IOS 7.0.3 and the same problem persisted for me, too. For some reason, my iPad 4 works correctly with the same mailbox and the same settings with IOS 7.0.3 (and probably worked with IOS 7.0.2). So the problem must be somehow intermittent, too.

  • johnsbramhall Level 1 Level 1 (0 points)

    7.3 has not fixed the problem. Deleting an email from the device does delete it from the IMAP server inbox, but the message continues to reappear on the device. This is certainly the case with the UW IMAP account (that worked error free under IOS 6 versions), but seems to affect many other accounts also, judging by the threads available.

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