Q: Wifi greyed out on iphone 4s with ios 7

Your iPhone has a defect.  You reported this defect to the manufacturer AFTER the warranty expired.

If your vehicle has a defect, and you report it to the manufacturer AFTER the warranty expires, what are your expectations?

If your television has a defect, and you report it to the manufacturer AFTER the warranty expires, what are your expectations?

If your microwave has a defect, and you report it to the manufacturer AFTER the warranty expires, what are your expectations?

TJBUSMC1973 wrote:

 

Your iPhone has a defect.  You reported this defect to the manufacturer AFTER the warranty expired.

 

correct; but the defect has always been there, it is a latent defect with the phone originating from manufacture, which has only been brought to light by Apple's OS update; I feel that any logical reasonable thinking person will consider there is a moral issue here?

TJBUSMC1973 wrote:

 

If your vehicle has a defect, and you report it to the manufacturer AFTER the warranty expires, what are your expectations?

let's say, you, take your vehicle in for a service and the dealership says there's an update for your vehicle do you want it installed, you're going to say yes as it's suggested, and issued by the manufacturer; you go to collect your vehicle and drive it away from the dealership . . . . . but it only does a maximum of 30mph, but wait, it's out of warranty, so you are going to scrap your vehicle and buy a new one???? I don't hink so!

Boardhedz wrote:

 

TJBUSMC1973 wrote:

 

Your iPhone has a defect.  You reported this defect to the manufacturer AFTER the warranty expired.

 

correct; but the defect has always been there, it is a latent defect with the phone originating from manufacture, which has only been brought to light by Apple's OS update; I feel that any logical reasonable thinking person will consider there is a moral issue here?

 

 

TJBUSMC1973 wrote:

 

If your vehicle has a defect, and you report it to the manufacturer AFTER the warranty expires, what are your expectations?

let's say, you, take your vehicle in for a service and the dealership says there's an update for your vehicle do you want it installed, you're going to say yes as it's suggested, and issued by the manufacturer; you go to collect your vehicle and drive it away from the dealership . . . . . but it only does a maximum of 30mph, but wait, it's out of warranty, so you are going to scrap your vehicle and buy a new one???? I don't hink so!

Your analogy is flawed.  The cause of the defect being brought to light is the heat generated by the update, not the software itself.  It is a side effect of the update, not the update itself.

A closer analogy would be if your auto manufacturer offered a free, non-required, paint protection process that involved exposing the vehicle's exterior to an equivalent amount of heat as a very hot summer day.  During that process, the connectors that hold on the fenders disintegrate.

Now, that defect was already there.  And that defect would have revealed itself if the vehicle had been exposed to a very hot summer day. 

Now, if your defective out-of-warranty iPhone had been exposed to a hot summer day, and then the Wi-Fi failed, would you demand Apple replace it? 

I personally think Apple should offer some form of compensation, but I don't think it's required by them.  Asking nicely versus demanding will probably work better.

Push someone into a corner and demand they do something, it's not unreasonable to expect that they will dig in their heels and follow the letter of the law.  Ask nicely, and you might get somewhere.  Anyone claiming that Apple is legally required to do anything is fooling themselves.

Caveat emptor.

if your wifi is greyed out and you are still under warranty the best option for you is to simpy get a repair or replacemet. Very rarily do the troubleshooting steps work to correct this. If you are out of warranty then you should weigh your options as far as paying the oow fee or getting a new device

JazzyTech757 wrote:

 

Very rarily do the troubleshooting steps work to correct this.

You still need to do the steps, because Apple will require they are done, even on an in-warranty device, to confirm it is a hardware issue.

Another option to the Apple forums may be to voice your concerns at GetSatisfaction.com 

This is the link to a posted question:  https://getsatisfaction.com/apple/topics/wifi_greyed_out_on_iphone_4s_with_ios_7 ?rfm=1

There is also a Problem report on GetSatisfaction.com:  https://getsatisfaction.com/apple/topics/wifi_greyed_out_on_iphone_4s_with_ios_7 -87up8?rfm=1

Maybe if Apple hears some public requests for information, they will at least respond to the issue.

I never post to forums, but I feel as though it is warranted.

I, too, am having problems with my iPhone 4s after updating to ios 7. My wifi is greyed out, and my Bluetooth no longer works (spinning). I did my own troubleshoot. Further research revealed that this seems to be a massive problem for 4s users after they updated. Still naively optimistic, I worked with a couple polite Apple support folks to troubleshoot, to no avail. I refuse to put my phone in the freezer, refigerator, or put a blow dryer to it.

I was told by a very polite Apple support person that my phone is no longer under warranty, and that I would have to pay $199 for a replacement.

This is a story we've all read several times on this thread and/or other forums.

If this was a relatively isolated incident, I would gladly accept that my phone is out of warranty, that hardware is not perfect and sometimes fails, and I would pay for my replacement (or wait for my upgrade in 6 months).

This, however, is not an isolated incident. The connection between the ios 7 upgrade and massive wifi/Bluetooth failure is undeniable. I am not here to make claims about deliberate sabotage or planned obsolescence, as I do not believe Apple sought to fry tons of phones with an OS update. Who would? That's crazy. I am, however, here to add to the voices of dissatisfied customers that no longer have access to the most important feature of their phone, with no recourse but to pay for a replacement.

I will not pay $199 for a replacement. To me, it is not an accpetable alternative. I appreciate the help I got from Apple support personnel, but I will especially appreciate when Apple chooses to at least respond to this apparent problem in a meaningful way.

Thank you.

trust me when i say that i know that the steps must be done( reset, hard re what im saying is that the troubleshooting steps rarily work

Same thing happen to me. After upgrade to IOS 7, my wifi is greyed out. and the bluetooth has no switch(spinning). When I put the phone to refrigerator for a while, the wifi can works well for around 10 minutes. Then It just suddenly lost the wifi connection, and never find the wifi network again. It just keep search network(spinning).

Hurry up, Apple.

so fed up!!! i have 9 apple products. now thinking i may go android, as apple have been no help whatsoever! They are at fault here and will not claim responsibility because of the cost to them! after spending thousands over the years and being a faithful apple user i feel totally let down! we have now had 2 bad experiences with them, and neither time did they help at all. we just have to buy new upgraded models!

APPLE YOU ARE LETTING ALL YOURE CUTOMERS DOWN, LOSING THEM WILL DECREASE SALES IN THE LONG RUN!!!!

Apple think they are irreproachable but so did Microsoft and IBM before, you reap what you sow!!! People don't forget.

One hundred percent agree with your point of view. Apple must assume it responsability of this issue and solve problem at any cost.

I think that repairs have to do with the use of a product and not its design or construction.

The top three reasons I bought an Apple!

• Quality
• Innovation
• Support and Service

I must add I am very frustrated for a couple of days for not being able to use my WiFi; not to mention the bill I am going to get from my SP!

I upgraded my phone two days ago to keep it up-2-date no other reason! I was happily using my phone before! After searching for some support I see this problem has been going on for at least a couple of months; so why didn’t apple disable the upgrade for 4S or at least give us some warning message! I could have avoided this problem two days ago! This just destroyed my top three reasons in one upgrade!

I hate to think the above top three went away with Steve Job! RIP