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  • 435. Re: Wifi greyed out on iphone 4s with ios 7
    TJBUSMC1973 Level 5 Level 5 (5,185 points)

    PhilMarbles wrote:

     

    Apple's update broke my phone and they won't take responsibilty, simple. If they don't recognise the damage to their reputation in choosing to ignore us then they should not be suprised those customers will never buy another apple product again. I won't be.

     

    Have you talked to anyone from Apple, directly?  Have you spoken to anyone at Apple Support?  Have you spoken to a supervisor?  Have you requested an exception to the normal warranty procedures?

     

    Call 1-800-MY-APPLE, and ask for an iOS Supervisor.  Present your case in a calm & rational manner.  Once you've received your answer, that will be the final call.  Short of trying some form of legal action (which will probably be a waste of time, since the iOS terms & conditions make it clear that updating is not required, and it is also at the sole discretion of the user, and that user accepts all consequences associated with updating) the decision of that Senior Advisor will be final... unless you then ask to speak to Customer Relations, who may offer some form of compensation, but it will probably not be more than some form of credit..

     

    Best of luck.

  • 436. Re: Wifi greyed out on iphone 4s with ios 7
    OriginalDigger Level 1 Level 1 (0 points)

    Whats the point of talking to Apple support directly? when they only offer repair for £159 or help in recycling ? We here are talking about Apple taking responsibilty for selling a mass of a faulty product and still not doing anything about it. Furthermore, just ripping more money out of the pockets of their customers.

     

    I bet (as i said before), if Apple keeps this attitude of enjoying their supremacy without giving attention to their customers, we indeed after few years would be taking about Apple the same way people talk about Nokia today. For me atleast this Iphone was the last ever product of Apple.

     

    Can you please eleborate what is the exception to the normal warranty procedure? How it can be given to someone? Why everyone who has been effected with the greyed-out wifi with a faulty hw/sw not eligible for this exception?

  • 437. Re: Wifi greyed out on iphone 4s with ios 7
    Blanco.jig Level 1 Level 1 (0 points)

    Sorry, but I have to comment on this.

    Who is responsible for the operational system used in a iphone?

    It is simple to say that the company don't take any responsibility of lost data.

    That is the main reason way we are asked to perform a back-up prior to op system update.

     

    But saying that the company is not responsible for the use of the new op. system is too much for me.

    If the system is not compatible with the hardware, so it should not be available for the particular model to update.

     

    If I knew upfront the whole lot of problems involving the update I would never make it.

    If apple expend an enormous amount of money to improve the operation system it is supposed to be better the previous one, solving the gaps of the previous software.

    That is the reason of so many people did up-dated their. To have better phones.

    I believe a lot of people(like myself) regret doing the up-date.

     

    About calling apple support center…

    I don´t believe we topic with 30 pages or so with a lot of people complaining about the company way of treating customers if the company really wanted to solve the issue or compensate the customer.

     

    I was a fan of apples ways of work, in Job’s time this kind of situation would not go for so long.

     

    It would be very easy…just let the customers downgrade and be happy again with the IOs6.1.

     

    BR

  • 438. Re: Wifi greyed out on iphone 4s with ios 7
    TJBUSMC1973 Level 5 Level 5 (5,185 points)

    Becasue you have to ASK for an exception.  If an exception was granted automatically to everyone, then it's not an exception.  It would be a modification to the standard procedure.  I'm not about to discuss the WHYS of Apple policies.  That's not allowed on this forum  I'm simply telling WHAT the policy is, and how to request a 'special consideration'.

  • 439. Re: Wifi greyed out on iphone 4s with ios 7
    TJBUSMC1973 Level 5 Level 5 (5,185 points)

    Who is responsible for the operating system used in an iPhone?  The user.  It is the user that decides to purchase an iPhone that has a particular operating system pre-installed.  Don't like the operating system on that device?  Don't purchase that device.

     

    It is the user that decides when and if to update the operating system.  The terms and conditions make that clear.  If you do not agree to the terms and conditions, then you cannot update the iOS.  But since you DID agree to the terms and conditions, you are bound by them.

     

    No one forces a user to agree to those terms.  No one forces a consumer to purchase a product.  And there is no evidence to support that the operating system has directly caused any devices wi-fi to grey out. 

     

    If it was the operating system that was directly causing the issue, then ALL iOS devices running the same iOS would have the same issue.  Which is not the case.

     

    I've explained previously in this thread how the iOS update process (not the code itself) can indirectly cause a defect to be revealed through excessive heat generated during the update process.

     

    This is (99.999% of the time) a hardware issue, not a software issue.  And therefore, it falls under the terms of the hardware warranty.

     

    It doesn't matter whether you like that fact or not.  It is the reality of the situation.  And if you are no longer covered under hardware warranty, then the avilable options have been explained, over and over again.  Even so far as to suggest asking for an exception from Apple Support.

  • 440. Re: Wifi greyed out on iphone 4s with ios 7
    vaportrails2002 Level 1 Level 1 (0 points)

    TJBUSMC1973 wrote:

     

    Becasue you have to ASK for an exception.  If an exception was granted automatically to everyone, then it's not an exception.  It would be a modification to the standard procedure.  I'm not about to discuss the WHYS of Apple policies.  That's not allowed on this forum  I'm simply telling WHAT the policy is, and how to request a 'special consideration'.

    That sounds like it is coming from the mouth of an Apple employee! You seem to know their policies awfully well for just a user!

  • 441. Re: Wifi greyed out on iphone 4s with ios 7
    vaportrails2002 Level 1 Level 1 (0 points)


    TJBUSMC1973 wrote:

     

    Who is responsible for the operating system used in an iPhone?  The user.  It is the user that decides to purchase an iPhone that has a particular operating system pre-installed.  Don't like the operating system on that device?  Don't purchase that device.

     

    It is the user that decides when and if to update the operating system.  The terms and conditions make that clear.  If you do not agree to the terms and conditions, then you cannot update the iOS.  But since you DID agree to the terms and conditions, you are bound by them.

     

    No one forces a user to agree to those terms.  No one forces a consumer to purchase a product.  And there is no evidence to support that the operating system has directly caused any devices wi-fi to grey out. 

     

    If it was the operating system that was directly causing the issue, then ALL iOS devices running the same iOS would have the same issue.  Which is not the case.

     

    I've explained previously in this thread how the iOS update process (not the code itself) can indirectly cause a defect to be revealed through excessive heat generated during the update process.

     

    This is (99.999% of the time) a hardware issue, not a software issue.  And therefore, it falls under the terms of the hardware warranty.

     

    It doesn't matter whether you like that fact or not.  It is the reality of the situation.  And if you are no longer covered under hardware warranty, then the avilable options have been explained, over and over again.  Even so far as to suggest asking for an exception from Apple Support.

    I agree with the original poster (Blanco.jig)

  • 442. Re: Wifi greyed out on iphone 4s with ios 7
    PhilMarbles Level 1 Level 1 (0 points)

    In my opinion Apple and nobody else are responsible here, the buck should stop with them. Am I to take it that once the OS was finished it was never tested with all flavours of iPhone?

    Apple can hide behind the legalities of this but if they are willing to lose part of their customer base simply because it is less expensive than a recall they have only themselves to blame.

    Given the competition they can't rely on brand loyalty for too much longer especially when they produce a defective product with an inferior OS. So allowing this kind of damage to their reputaion is difficult to comprehend.

  • 443. Re: Wifi greyed out on iphone 4s with ios 7
    TJBUSMC1973 Level 5 Level 5 (5,185 points)

    I've been an Apple user for a very, very long time.  I've had many interactions with Apple Support and Apple Stores.  And, as a shareholder, I take a particular interest in any company in which I have part-ownership.

     

    So, yes, I am very familiar with their policies.  There's a lot of information out there, and if you know where to look, you can find it.

  • 444. Re: Wifi greyed out on iphone 4s with ios 7
    TJBUSMC1973 Level 5 Level 5 (5,185 points)

    A recall isn't warranted, Phil.  There are not enough reported and confirmed instances to warrant a recall.

    The standard warranty procedures are sufficient in this case.  Follow the troubleshooting articles, and use the options that have been explained already.

  • 445. Re: Wifi greyed out on iphone 4s with ios 7
    vaportrails2002 Level 1 Level 1 (0 points)

    TJBUSMC1973 wrote:

     

    I've been an Apple user for a very, very long time.  I've had many interactions with Apple Support and Apple Stores.  And, as a shareholder, I take a particular interest in any company in which I have part-ownership.

     

    So, yes, I am very familiar with their policies.  There's a lot of information out there, and if you know where to look, you can find it.

    Well you aren't doing them any favors here, If anything you are making these users hate Apple more! I think I would get better answers from Radio Shack!

  • 446. Re: Wifi greyed out on iphone 4s with ios 7
    TJBUSMC1973 Level 5 Level 5 (5,185 points)

    Then go to Radio Shack.

  • 447. Re: Wifi greyed out on iphone 4s with ios 7
    Blanco.jig Level 1 Level 1 (0 points)

    I agree...I use to be Apples fan...but after this, my next phone wont be apples...

  • 448. Re: Wifi greyed out on iphone 4s with ios 7
    TJBUSMC1973 Level 5 Level 5 (5,185 points)

    I hope you're happy with whatever device you choose next.

    When that other brand device begins having problems, be sure to follow the recommended steps of their tech support.  And perhaps you should also invest in an extended coverage when you get that new device.  Better safe than sorry.

  • 449. Re: Wifi greyed out on iphone 4s with ios 7
    Blanco.jig Level 1 Level 1 (0 points)

    This will be my last reply on this topic...this is getting insane.

     

    As I posted in other topic(and here), I solved my problem and my wifi is working again.

    So please, don't use the hardware argument because is weak. If the hardware was the problem how come the same device started to work just after a full reinstall of the IOs7, not the  On-Air installation of 20Mb?

     

    The only point I was expecting is that someone in apples technical support could tell me how to solve it.

    As they haven't told anything at all and I could solve my problem I tried to share with other users.

    Maybe this could help then.

     

    So, in short terms: it was a software problem. Just after the update recomended by apple.

    I expected that someone from Apple tryed to explain how to solve the issue instead of the "phone is out of warranty cr**".

     

    For next phone, don't worry...I'll keep my focus in companys that could support me my when they realize something they did is wrong. Even if this means..."Guys, if didn't like, came back to the previous version. It is your choice!". This simple act would keep me hopping they care about my happiness with their services.

     

    I was going to buy the new Iphone 5S, then I realize..."Why?" "What if in 1 or 2 years they try the same thing with IOS8?" It would be anbother phone trashed.

     

    So TJBUSMC1973, I realy believe your not helping Apple Image here. I don't have anything against you, but your position is weard, defending the poor company, who is giving a da** on their customers...

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