itunes 11.1 does not see my ipod touch 4g

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Level 1

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itunes 11.1 does not see my ipod touch 4g

I updated to iTunes 11.1 today, and now iTunes does not recognize my iPod Touch 4G.

I have gone through the troubleshooting guide in Apple Support, tried multiple USB cables, uninstalled and reinstalled iTunes multiple times, and still no luck.

Windows 8 does see the Touch in the Computer window, so it appears the drivers and services are set up correctly. It just doesn't appear in iTunes at all, so I can't sync.

Kim

iPod touch (4th generation), Windows 8, Acer Aspire, Windows 8 64-bit

Posted on Sep 19, 2013 4:32 PM

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Answer 1

lllaass

Level 10

210,411 points

Sep 19, 2013 4:35 PM in response to Kiminy

Did you do everything here:

iOS: Device not recognized in iTunes for Windows

Including

Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

(not clear yuu followed these instructions)

New cable and different USB port?

Runs this and see if the results help with determine the cause

iTunes for Windows: Device Sync Tests

Try on another computer to help determine if computer or iPod problem

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Answer 2

Kiminy Author

Level 1

5 points

Sep 19, 2013 4:43 PM in response to lllaass

I have done all of these steps and iTunes still does not see my iPod Touch.

Kim

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Answer 3

Sep 19, 2013 4:51 PM in response to Kiminy

I was able to fix it! iTunes can now see my iPhone5.

I followed these instructions:

http://support.apple.com/kb/TS1538

And re-installed the "Apple Mobile Device USB Driver".

Right-click the Apple iPhone, Apple iPad, or Apple iPod entry in Device Manager and choose Update Driver from the shortcut menu.
Click "Browse my computer for driver software."
Click "Let me pick from a list of device drivers on my computer."
Click the Have Disk button. (If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and click next. The Have Disk button should then appear.)
In the "Install from Disk" dialog, click the Browse button.
Use this window to navigate to the following folder:
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).
Click OK in the "Install from Disk" dialog.
Click Next and finish the driver-installation steps. Open iTunes to verify that the device is recognized properly.

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Answer 4

lllaass

Level 10

210,411 points

Sep 19, 2013 4:53 PM in response to Kiminy

So it works on another computer?

What does the diagnostics show?

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Answer 5

Kiminy Author

Level 1

5 points

Sep 19, 2013 5:10 PM in response to big10dada

Thank you much, big10dada!

Kim

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Answer 6

Kiminy Author

Level 1

5 points

Sep 19, 2013 5:11 PM in response to lllaass

Yes, it did work on a different computer, but with iTunes 11.0, not 11.1.

The diagnostics showed nothing because iTunes 11.1 did not see that the iPod was attached at all.

Kim

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Answer 7

Nov 30, 2013 5:16 AM in response to big10dada

This solved my problem (Windows 8, iPod Touch 5), thank you very much. Regards, Jean-Claude

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Answer 8

Mar 31, 2014 5:22 PM in response to big10dada

thank you big10dada, i followed your advice and it is working again!

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Answer 9

Novus360

Level 1

0 points

May 7, 2015 4:12 PM in response to big10dada

This helped me out (whew). Okay, I have an Ipod touch 5th gen with the latest Itunes update 12.1.2.27. I went thru the steps, to update the mobile driver. this didn't help. I checked the link (listed after ...follow these instructions) and found the problem to be my HTC cell phone driver/software. Uninstalled cell phone driver/software and TA - DA! I can see and manage my Ipod touch in tunes. Thanks fellow geeks (that includes Tech Support)! Mad props to you all!

🙂

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