9 Replies Latest reply: May 7, 2015 4:12 PM by Novus360
Kiminy Level 1 Level 1

I updated to iTunes 11.1 today, and now iTunes does not recognize my iPod Touch 4G.

 

I have gone through the troubleshooting guide in Apple Support, tried multiple USB cables, uninstalled and reinstalled iTunes multiple times, and still no luck.

 

Windows 8 does see the Touch in the Computer window, so it appears the drivers and services are set up correctly. It just doesn't appear in iTunes at all, so I can't sync.

 

Kim


iPod touch (4th generation), Windows 8, Acer Aspire, Windows 8 64-bit
Solved by big10dada on Sep 19, 2013 4:51 PM Solved

I was able to fix it!  iTunes can now see my iPhone5.

 

I followed these instructions:

http://support.apple.com/kb/TS1538

 

And re-installed the "Apple Mobile Device USB Driver".

 

  • Right-click the Apple iPhone, Apple iPad, or Apple iPod entry in Device Manager and choose Update Driver from the shortcut menu.
  • Click "Browse my computer for driver software."
  • Click "Let me pick from a list of device drivers on my computer."
  • Click the Have Disk button. (If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and click next. The Have Disk button should then appear.)
  • In the "Install from Disk" dialog, click the Browse button.
  • Use this window to navigate to the following folder:
    C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
  • Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).
  • Click OK in the "Install from Disk" dialog.
  • Click Next and finish the driver-installation steps. Open iTunes to verify that the device is recognized properly.