Currently Being ModeratedSep 19, 2013 4:35 PM (in response to Kiminy)
Did you do everything here:
(not clear yuu followed these instructions)
New cable and different USB port?
Runs this and see if the results help with determine the cause
Try on another computer to help determine if computer or iPod problem
Currently Being ModeratedSep 19, 2013 4:51 PM (in response to Kiminy)
I was able to fix it! iTunes can now see my iPhone5.
I followed these instructions:
And re-installed the "Apple Mobile Device USB Driver".
- Right-click the Apple iPhone, Apple iPad, or Apple iPod entry in Device Manager and choose Update Driver from the shortcut menu.
- Click "Browse my computer for driver software."
- Click "Let me pick from a list of device drivers on my computer."
- Click the Have Disk button. (If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and click next. The Have Disk button should then appear.)
- In the "Install from Disk" dialog, click the Browse button.
- Use this window to navigate to the following folder:
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
- Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).
- Click OK in the "Install from Disk" dialog.
- Click Next and finish the driver-installation steps. Open iTunes to verify that the device is recognized properly.
Currently Being ModeratedSep 19, 2013 5:11 PM (in response to lllaass)
Yes, it did work on a different computer, but with iTunes 11.0, not 11.1.
The diagnostics showed nothing because iTunes 11.1 did not see that the iPod was attached at all.
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