Mail Application Password Error

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Mail Application Password Error

Hey all,

Recently I have encountered a problem when using the mail application.

It continues to tell me to check that my password and username/email are correct.
Now, I'm not entirely computer illiterate, and having computer science degrees in the household.. we're STUMPED.

To start off with, it was telling me the IMAP and SMTP servers were wrong, and from there - we double checked these, deleted the accounts, re-entered the accounts and all SEEMED to be working. Now however it is telling me to confirm my email address and passwords, I haven't changed them. I log in online using the same passwords. I deleted the account again and re-entered. Yet the problem still persists.

Is anybody else coming across this sequence of problems?
Any ideas of how to fix?

Thanks greatly,

Karyn

MacBook Pro with Retina display, OS X Mountain Lion (10.8.4)

Posted on Sep 19, 2013 5:29 PM

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Answer 1

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BDAqua

Level 10

239,189 points

Sep 19, 2013 5:35 PM in response to Karyn.Taylor

Hi Karyn,

The Password rejection can confuse people since it's a catch all meaning...

This Password, Username, Authentication method... is not recognized on this Port to this Server, or a server end problem.

Or duplicate entries in Keychain Access.

If using a browser to login via WebMail works it's not Name or Password, but one of the other ones.

The receiving email ports are:

IMAP is port 143

IMAP-SSL is port 993

POP is port 110

POP-SSL is port 995

Outgoing ports are...

SMTP and SMTP-SSL is on ports 25, 587 and 465. Port 587 has to be SSL, and port 465 is enforced TLS-wrapped and is generally used by Outlook users.

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Answer 2

Karyn.Taylor Author

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Sep 19, 2013 5:48 PM in response to BDAqua

Yeah I have all the ports correct,
The only issue is the IMAP.
I had the same issue with my gmail account on the mail application.
However that one has resolved fully when we deleted everything and just re-entered.
Is there something else I could be missing, I've followed up on a few issues other people have had with rocketmail, and they all seem to say something along the same lines as my issue, but nobody seems to have a solution.

I've only just recently jumped aboard the apple bandwagon, so it could be quite possible that there is something so blatantly obvious that I have missed while getting used to it.?

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Answer 3

BDAqua

Level 10

239,189 points

Sep 19, 2013 6:01 PM in response to Karyn.Taylor

I don't think it's you, rocketmail & Yahoo have frequent outages, the webmail server & eMail servers sre different, I really suspect it's on their end, I don't havwe an account there, but maybe you can test yours here...

http://www.websitedown.info/parnext@rocketmail.com //www.websitedown.info/parnext@rocketmail.com

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Answer 4

BDAqua

Level 10

239,189 points

Sep 19, 2013 6:03 PM in response to Karyn.Taylor

Oh, is it using SSL or not, & the correct Authentication?

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Answer 5

Karyn.Taylor Author

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Sep 19, 2013 6:12 PM in response to BDAqua

Claims to be working..

and using SSL if i don't it just throws a major temper trantrum - regardless of what port I try that on.

Authentication is right as far as I can tell, use the exact same to sign in on the yahoo site itself.
But mail has just decided that my password is wrong and refuses to connect to IMAP.
STMP works fine on the same authentication.

- Thank you greatly for your time.

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Answer 6

Karyn.Taylor Author

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Sep 19, 2013 6:18 PM in response to Karyn.Taylor

This is the only error that shows in the connection doctor if that helps..

"READ Sep 20 13:16:40.601 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7fcccc17dbf0 -- thread:0x7fccca8328b0

2.40 NO [AUTHENTICATIONFAILED] Incorrect username or password. (error 999)"

But as I said... I am 100% certain that the password and user are correct.

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Answer 7

BDAqua

Level 10

239,189 points

Sep 19, 2013 8:48 PM in response to Karyn.Taylor

In Mail>preferences>Accounts>Account Information>Account Type, did Mail set it up as POP or IMAP?

Here are the IMAP settings in one place, works for Apple Mail and iOS with Yahoo and Yahoo Plus mail, also works with Win7-Outlook 2010.

To set up IMAP on Yahoo and Yahoo Plus use these settings:

Incoming Server - imap.mail.yahoo.com

Outgoing Server - smtp.mail.yahoo.com

Incoming Port - 993 (requires SSL)

Outgoing Port - 465 (requires SSL/TLS)

Username: full email address (for example, bill@yahoo.com or bill@rocketmail.com)

Password: the password you login to Yahoo! with.

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Answer 8

Karyn.Taylor Author

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Sep 19, 2013 9:07 PM in response to BDAqua

It set up as IMAP.

Yeah I have those - is working again randomly for now.
touch wood the problem wont resurface again though.

From what I could tell, there was something interfering between the mail application and sending the information through to Yahoo.

The last warning I got from Mail stated that it could not send my user and password across a secure connection to IMAP.mail.yahoo.com and that sending the information posed a security risk to my confedentials. It then requested I send the information to Yahoo manually and provided me with a weird link - I don't think so. I Disconnected from my home network, "forgot" the network, connected to my mobile network, managed to set mail up, then reconnected to other network - all seems fine now.

Honestly - I thought macs were supposed to be user friendly haha.

Thank you again for your time and effort!!!!!!!!!!!!!!!!

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