13 Replies Latest reply: Sep 21, 2013 10:35 AM by BDAqua
Karyn.Taylor Level 1 (0 points)

Hey all, 


Recently I have encountered a problem when using the mail application.

It continues to tell me to check that my password and username/email are correct.
Now, I'm not entirely computer illiterate, and having computer science degrees in the household.. we're STUMPED.

To start off with, it was telling me the IMAP and SMTP servers were wrong, and from there - we double checked these, deleted the accounts, re-entered the accounts and all SEEMED to be working. Now however it is telling me to confirm my email address and passwords, I haven't changed them.  I log in online using the same passwords.  I deleted the account again and re-entered.  Yet the problem still persists. 

Is anybody else coming across this sequence of problems?
Any ideas of how to fix?


Thanks greatly,



MacBook Pro with Retina display, OS X Mountain Lion (10.8.4)