Previous 1 2 3 Next 37 Replies Latest reply: Oct 14, 2014 6:44 PM by Stevenredd Branched to a new discussion.
Erica_r517 Level 1 Level 1 (0 points)

I downloaded the new update last night. Just an hour ago (next day) all of my contacts except for 1 was deleted.... ??? so weird. I have not had any other problems just this.. Anyone else? Can these be recovered? anyone know?

Thanks

Erica


iPhone 4S, iOS 7
  • gdgmacguy Level 6 Level 6 (19,430 points)

    Contacts should be "living" on your computer (Outlook Address Book) or in the cloud (iCloud, Google).  The phone is merely a device to allow you to carry your contacts with you portably.  Simply synch the contacts back to your phone from wherever they are "living".

     

    You HAVE been using your phone as designed, right?

  • Erica_r517 Level 1 Level 1 (0 points)

    what do you me designed?

  • gdgmacguy Level 6 Level 6 (19,430 points)

    Had you read the iOS user guide, you would have learned the way Apple recommends you keep your data (including contacts and photos) to avoid data loss like you just experienced.

  • Erica_r517 Level 1 Level 1 (0 points)

    which is what backing up my phone to my computer correct?

  • gdgmacguy Level 6 Level 6 (19,430 points)

    that, plus storing your contacts in the cloud or on your computer in an app, and importing your photos off your phone like you would with any other digital camera.

  • texantrash Level 1 Level 1 (0 points)

    I had this same problem EXCEPT that it randomly did it while I was at work, after it had been updated to iOS 7 for a day so regardless of what apple covers their mistake by saying that you should do, that is NOT a solution. multiple people have brought this up and it is not while updating, it will also does it randomly throughout the day AFTER it is updated.

  • SJU87 Level 1 Level 1 (0 points)

    I had the same problem EXCEPT that my data that was "living on my computer" was killed by iOS 7 when I synced.  Over 2000 business contacts with notes, photos, everything.  Five years of work killed by the ugly, garish iOS 7.

     

    [UPDATE] Apparently, I checked a box when loading iOS 7 that synced all my contacts to iCloud and then deleted everything off the phone and, subsequently, off of Outlook.  Now to figure out how to get them back out of iCloud and turn that off for good.  What a hassle!

  • Richaod Level 1 Level 1 (0 points)

    Having the same problem - no contacts, notes (except for those stored on my iPhone itself), reminders, calendars etc. All the data's clearly still on iCloud, and accessible via other devices, but even after un/reticking individual sync options, and deleting my iCloud account off my iPhone, none of it will sync BACK. Extremely wary of doing anything on those apps in case it overwrites the old data - it's INFURIATING.

  • Kev25v6 Level 1 Level 1 (0 points)

    Try a restore to an older backup through itunes. It will still have ios7 on it but ur contacts may come back that way. Just hook up to itunes, click on restore and there should be a list come up with dates of when it was backed up, pick an older one and you might just get most of your contacts back. Make sure you save any new contacts etc first though.

  • Richaod Level 1 Level 1 (0 points)

    Unfortunately I have no backups on iTunes, and my last one on the server's from a few weeks ago :/

  • Panda Sauce Level 1 Level 1 (0 points)

    What if you don't have a computer to back up in iTunes with and not enough storage on your device to backup via iCloud ? Because that's how I lost all but my textplus contacts.

  • Pen Shamrock Level 1 Level 1 (0 points)

    This just happened to me this morning...I woke up and all my contacts and calendar events were GONE..!!

     

    But no need to do all kind of rituals...

     

    Stay Calm..and just shut your phone off and turn it back on..

     

     

    Voila...everything reappears like magic.. :)

     

    That is what worked for me...

  • preetisaini Level 1 Level 1 (0 points)

    it happened to me right now ... n i just panicked loosing all my contacts .... than i tried this..

     

    go to settings .... go on iclouds ....it will show contacts off... turn it on... n vola !!! it works all your contacts will be back...

  • Panda Sauce Level 1 Level 1 (0 points)

    This actually was the solution. Thank you so much. I don't understand why the apple support couldn't just tell me that. I can't back my phone up with iTunes because I don't have a computer and I'm not paying extra for more cloud storage. I guess personal data is only as important as the money behind it.

Previous 1 2 3 Next