13 Replies Latest reply: Dec 21, 2013 8:30 AM by stjohn911
Mr. Peptide Level 1 Level 1 (0 points)

After upgrading to IOS 7, my iPad requires a passcode to unlock it. Problem is, I never used a passcode previoiusly and have no idea what the iPad thinks it is set to! Rebooting has not solved the problem.

  • Steven1521 Level 1 Level 1 (0 points)

    When you did the update you set up the pass code

    It asked you for a four digit code that's it go into setting turn it off

    It's kinda tricky how they kinda trick you into setting one

  • deggie Level 9 Level 9 (51,675 points)

    Trick you? It gives you the option to skip that.

  • Mr. Peptide Level 1 Level 1 (0 points)

    Didn't set a passcode when I did the upgrade. I downloaded the upgrade to iTunes on my iMac. The download progress bar said 29 hours to download, so I left the iPad connected overnight. When I got up in the morning, the upgrade had completed. I never got the chance to set a password since the upgrade apparently ran sometime in the wee hours of the morning. Therefore I can't enter the passcode I supposedly set during the upgrade, because I never set one! That's the problem. I set no passcode but the iPad thinks there is one!

  • deggie Level 9 Level 9 (51,675 points)

    Does anyone else sync their iDevices to this computer?

  • Diavonex Level 9 Level 9 (66,520 points)

    If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup).


    If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present.


    You may have to force iPad/iPod into Recovery Mode



  • Mr. Peptide Level 1 Level 1 (0 points)

    What part of "never set a passcode" isn't clear? I didn't "forget" the passcode - I never set the passcode in the first place! I am doing the restore now - since I had backed up to my iMac, it is restoring the apps and data (so it says...) but it looks like it may take at least another hour to do this. So far, it has not given me any opportunity to reset the passcode. It apparently did another backup to the iMac at 3 am, after it installed the iOS upgrade, so it likely overwrote the "no passcode" setting that it had when I backed up before downloading the upgrade. So I'm not sanguine that the restore is going to solve my problem...

  • Diavonex Level 9 Level 9 (66,520 points)

    You should have skip the part on passcode when you did the update.

  • criddles66 Level 1 Level 1 (0 points)

    I am in the same situation.  It was taking too long so I left it sitting on the desk.  When I returned a few hours later it was asking me for a passcode.  I have never had a passcode on my ipad nor did I ever enter one at this time.  Hoping you found an answer???

  • Mr. Peptide Level 1 Level 1 (0 points)

    Forced the iPad into recovery mode and restored it from iTunes. After it reloaded the software, reset the firmware, and reloaded all the apps, it did give my the chance to set a passcode, so I can now unlock the iPad. SInce I had backed everything up to my computer before I did the upgrade, I naively thought it would restore all the content. It restored apps and everthing that was in iBooks, but it did not restore the 2000 photos that I had on the iPad. They're all in iPhoto, so they're not lost, but I'm unclear as to why all content is not backed up. Grist for a different forum, I guess.


    So the good news is that you can eventually get to a point where you can unlock your iPad again, but it might not end up in the same state that you started out with!


    Can't wait to try this on my iPhone...

  • Maeitrix Level 1 Level 1 (0 points)

    How do you restore an ipod?

  • Mjenk Level 1 Level 1 (0 points)

    I am disappointed to see that your question has not been answered. This is the case on any forum that this question is posed on. Wy wife is currently experiencing the same problem. I sat with her though the entire process no passcode activation, and the next time she picked up the ipad....boom. Someone from Apple please advise why this is happening.

  • Rolandjd76 Level 1 Level 1 (0 points)

    So i just did the same thing to my Dad's Ipad Mini, i set no password, but i found out after the fact that my dad has never connected his ipad to a PC, so i thought i would just hook it up to my PC, and we would role from that, but ofcourse i cant do anything so now i have an Ipad thats about as much use as a piece of glass... maybe i can use it as a shelf... as i cant get into it. Although by dad is 74, he only just got the ipad brandnew as a gift earlier this month, and it asked for an update, he called me and having been an Apple user for 23 years i was like it should be no problem, and now this... i would really appreaciate a resolve to this... short of finding an apple store and seeing if they can help...

  • stjohn911 Level 1 Level 1 (0 points)

    My wife had this problem too. When she setup her iPad and setup find my iPad, she used a passcode there. When she remembered the find my iPad passcode everything worked. So, it may not be Apple that is the problem, but our faulty memories. I hope this helps!