1 Reply Latest reply: Sep 19, 2013 7:39 PM by randers4
Pastor Donald Level 1 Level 1 (0 points)

About a year ago I updated my email address associated with my itunes account.  When I did that the apps that were purchased before the update had the old itunes email address attached to them.  Well today I updated my Ipad 2 with the new IOS 7 and it defaulted my icloud account to the old email address.  I attempted to change it but it would not allow me to do so without the password for the icloud account with the old email address.  Unfortunately there is no password or actual account with that email because I updated my itunes with a new email address.  I am now stuck with a ghost icloud account on my ipad that I cannot get rid of because it does not exist.  Likewise I can't add my actual icloud account to my ipad because I have to remove the incorrect account that defaulted into the setup.  Does anyone know how to work around this so that I can gain access to my actual icloud account?


iPad 2, iOS 7, icloud issues
  • 1. Re: The new IOS 7 update has assigned a non-existing icloud account to my iPad!
    randers4 Level 9 Level 9 (57,185 points)

    If you still have access to your old email address, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your iCloud ID.  Tap edit next to the pimary email account, tap Edit, change it back to your old email account and verify it.  Then edit the name of the account to change it back to your old email address.  You should then be able to turn off Find My iPhone with your password. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back and change your primary email address and iCloud ID back to the way it was.  You will then be able to go to Settings>iCloud and sign in with your current ID and password to reconnect to your iCloud account.

     

    If you don't have access to your old email address, you will have to contact Apple to get them to reset the password for it so you can disable Find My iPhone and sign into your iCloud account.  You will have to prove your identity to them in order to do so.  You can either contact iTunes support for assistance with this (https://ssl.apple.com/emea/support/itunes/contact.html), or contact Apple Support (http://www.apple.com/support/icloud/contact/).