Previous 1 2 3 Next 97 Replies Latest reply: Sep 3, 2015 9:00 PM by tarlinxo Branched to a new discussion.
aquarius1111 Level 1 Level 1

After I updated my iPhone 4S to iOS 7, my contacts have been disappearing and then after about 10 minutes they will reappear. this has happened multiple times. has this happened to anyone else and how do I fix it?

iPhone 4S, iOS 6.1.3
  • kat.lyons Level 1 Level 1

    I just had this happen to me too! So scary, but I found the fix on a forum.


    Just go into Settings > Mail, Contacts, Calendars > iCloud account and make sure the button for contacts is green!


    Apparently this is happening to quite a few people and multiple times. So just keep checking the settings if it happens again. I guess for some reason iCloud keeps unsyncing the contacts :/


    Hope this helps!

  • rick.son Level 1 Level 1

    it happened to me too.. twice and i didnt know, that they would appear after 10 mins, what i did is install them again from my back up file. funny thing is that, it happened exactly at same time today and yesterday. i really want a fix to this problem. but im trying what kat says hope it'd work!


    thanks guys!

  • DoYouEvenFly Level 1 Level 1

    I have had the same problem already. When I switched it over the first time it worked and now it's not. I have some 200 contacts and I don't know who is who. For now what still works is the search function. In the last version there's a glitch where if you delete a contact, they will still show up in a search. I using IOS7 with a 4s

  • uwtriguy Level 1 Level 1

    Problem I have is 50% of them are GONE and what you suggest isn't the problem.  It's also not a 10 minute timer or a time of day.  I just plain lost 50% of my contacts.  My droid friends are going to have a field day with me....

  • vinibecker Level 1 Level 1

    I am having the same problem! Yesterday they disappeared and after a couple hours they were back, Today the same thing! They are gone from my iphone 4s.. ***. Hope they wil come back soon.

  • gwlyons Level 1 Level 1

    Similar issue. As far as I can tell, my contacts are all sitting on the iCloud, but they won't sync. Even I've tried toggling the Contacts button under iCloud, and nothing. For now I'm reduced to using my MBP as an address book.


    I saved an archive of my contacts just in case. You might want to do the same.

  • gwlyons Level 1 Level 1

    I think I may have found a fix. I reset my network settings and all of my iCloud contacts reappeared immediately. I was actually trying to solve a different issue with my Exchange email account. Go figure.


    Go to Settings>General>Reset>Reset Network Settings. You'll have to reenter all the passwords for Wifi networks. Hope this helps!

  • bradmc20 Level 1 Level 1

    thank gwlyons,


    that worked like a champ.

  • nk5.2 Level 1 Level 1

    Thanks Kat,


    Of all the things I tried, your fix worked the best for me.

  • Level 1 Level 1

    Tryt this:

    Log into and verify that all the contacts are there.

    If 100% sure that all contacts are there, turn off Contacts in iCloud on phone and yes to remove them from the phone.


    Turn back on contacts on phone and give it a bit to re-sync down to your phone.

  • msteudel Level 1 Level 1

    Reseting my network settings fixed my problem, thanks gwlyons

  • Kolaboss Level 1 Level 1

    After update my wife's 4s started losing her contacts we just turned the phone of and on again. Today my phone 4s did it for the first time a week later no contacts text messages had the numbers but no names. I turned the phone off and on again seams to have sorted it for now.

  • KYDonG Level 1 Level 1

    Same here!  About half of my contacts gone. Nothing worked for me. Tried everything and now my mail is gone. Apple is on top now, but maybe not for long.

  • KYDonG Level 1 Level 1

    I found that my exchange server location was changed. I corrected it and now all is fine.

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