12 Replies Latest reply: Jun 24, 2006 12:29 PM by howwow
jc4p Level 1 Level 1
Ok, so my Dad bought a MacBook for me yesterday, and he wants it now. But he doesn't want mine, he wants a new one. He wants to exchange my one-day old MacBook for a new MacBook that is exactly like mine, cept still in the box. Is this possible? Or would I just have to return mine and buy a new one?

MacBook, Mac OS X (10.4.6)
Solved by David Schwartzer on Jun 23, 2006 4:30 PM Solved
jc4p:

Welcome to Apple Discussions.

While I'm not sure I understand why your father would want to return your MacBook to buy an identical one he can do that. He should know that Apple will charge him a 10% restocking fee if the box has been opened.

Hope this helps.

David
Reply by MRCUR on Jun 23, 2006 4:26 PM Helpful
Hi jc4p,
Yes you can exchange your 1 day old MacBook for a brand new one if you please. I hope that you arn't missing out on a new computer by your dad taking it, but I'm sure he will love it. Hope this helps.

-MRCUR
Reply by Douglas McLaughlin on Jun 23, 2006 4:39 PM Helpful
In the United States, you can return your new computer (as long as it was not custom-configured at the factory) for a refund for any reason up to 14 calendar days from the purchase date. Apple will charge yo a 10% restocking fee for doing this. If your computer was purchased online and custom configured (added RAM, a larger hard drive or pre-installed software), then you cannot return it for a simple refund. You can find the complete sales policies here:

http://store.apple.com/Catalog/US/Images/salespolicies.html

-Doug

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