HT201318: iCloud storage upgrades and downgrades

Learn about iCloud storage upgrades and downgrades
PaigeStrouts

Q: How do you cancel your icloud storage upgrade?

I upgraded my iCloud storage and don't think I needed to. Can't work our how to canel it. I purchased it in Canada whici is where my account is registered. Help!

iCloud

Posted on Sep 20, 2013 1:49 AM

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Q: How do you cancel your icloud storage upgrade?

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  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Sep 20, 2013 2:06 AM in response to PaigeStrouts
    Level 9 (78,461 points)
    iTunes
    Sep 20, 2013 2:06 AM in response to PaigeStrouts

    You can cancel an iCloud storage upgrade but only within 15 days of buying:

     

    Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com - Click on 'More products and services', then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.

     

    In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.

     

    If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see

     

    http://help.apple.com/icloud/#mm12eecb08e7

  • by Weebitfrustrated,

    Weebitfrustrated Weebitfrustrated Sep 22, 2013 6:31 AM in response to PaigeStrouts
    Level 1 (0 points)
    Sep 22, 2013 6:31 AM in response to PaigeStrouts

    I JUST did the same thing!! HERE is what you do!!!

    Call 1-800-692-7753

    You will need your device serial number but they walk you through it if you don't know how.... Or search it on here.... Super easy

    Service rep super helpful and process was easy...... Once I knew what to do.... They don't make it clear do they!?!

     

    Good luck