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iOS 7 keep turned off my iCloud settings and asking my password

Hi,


I upgrade to iOS 7 the day before yesterday. Everything's fine until yesterday's morning. When I received a text message, I found it's shown under the tel number, rather than names from my contact list. Then I found all my setting in iCloud were turned off. I turned them on, and everything's fine after that. But today, it turned off all my settings again and stars to keep asking me sign-in my iCloud account. I checked my iCloud account settings, it seems correct for me. I can correctly get all the informations from iCloud. But it just keep asking my passwords...


Any ideas about this?


Thanks very much in advance,


s.c

iPhone 4S, iOS 7

Posted on Sep 20, 2013 2:05 AM

Reply
393 replies

Mar 24, 2014 8:53 AM in response to harenc

Actually I have the same problem on iPhone 4S since iOS7. iOS7.1 is no solution. Sporadically I get asked for iCloud password, iPhone looses iCloud connections (calendar, contacts, ... are switched off as well as "search iPhone".


After long investigation I found a reason: Problem happens only after playing Clas Of Clans for longer time (some hours). If I don't play COC for a wekk, nothing happens. Playing again, connection to iCloud is switched off.


Is there anybody here, who has the same problem on iPhone 4S and who is playing COC on his phone? How could I give Apple a hint to check that matter?


Bye,

Ingo

Mar 24, 2014 9:14 AM in response to Igodau

Clash of Clans is a big suspect in my iCloud problems, but memory intensive application could be the category. I spoke to Apple support on the phone and contacted Supercell by mail.


Apple brushed me off and Supercell replied: We would love to help you, but to make sure we can do this we need to locate your game account and identify your device. Please head over to your game’s settings, go to “Help and Support/Feedback”, tap on “Report an issue” and write to us in the category that applies to your issue.


So I did. Keep spamming them with feedback calls is the only option I guess. Good luck.

Mar 30, 2014 4:46 PM in response to harenc

I posted on this topic before because I also suffered from iCloud password prompting, iCloud random feature turn off's and sluggish performance. This was on an IPhone 4S.


I reported this to apple and went through the process of restore to New, and tried to repeat the problem (by running memory extension games like HayDay and Clash of Clans). I could not repeat the issue after a restore to New with just a few apps loaded. Apple then cancelled my support ticket.


Of course I wanted all my app's and data back, so I restored from Backup and the issue returned. I avoided the issue as much as I could by closing down all apps when not in use and regular reboot's of the phone - it was annoying and I still occasionally had the 'Find my IPhone' feature turn off, and sometimes iCloud would lose the plot.


I then upgraded my handset to an IPhone 5S. Everything went great for 2 months, and then I got the issue again!


I was really beating up the IPhone 5s though - was playing Clash of Clans, Hay Day and Boom Beach - all memory intensive and all at the same time. It took about 3 weeks of playing these games with no reboot of the phone and I noticed that display rendering was lagging and then I got prompted for my iCloud password and my 'Find my IPhone' iCloud option was turned OFF! I did a reboot of the phone and it's been fine - but I'm guessing it'll happen again in a couple of weeks.


iOS 7 defnitely has a memory leak - and as your running memory RAM fills up you may get unlucky and it'll override some system memory - more than likely in the iCloud area of code. I've basically now proven that it's the Operating System (and I'm on 7.1) and it can takes weeks for the issue to surface on a brand new IPhone 5S.


I really hope the Apple developers read this thread and look more closely into checking for memory leaks and finally fix this issue!


Hope this helps.

Apr 10, 2014 3:15 PM in response to Greg_Canada

If you are refering to your contact disapeaing, they are still on iCloud.com, to restore them simple go to Settings > iCloud and remove your account, restrart the phone and put the account back and the contact should download. When you are promted to remove data from phone say no, when you are putting yur information back and are asked if you would like to merge the data say yes. I hope this helps. Have a good day.


--

Chris

Apr 21, 2014 1:02 AM in response to JorgeShaf

I was in contact with Apple support. After long discussion (did you try reset the iPhone and blah blah blah) I convinced them that it is a systematical problem of iOS7. Especially switching off "search my iPhone" is a safety issue.

After that they connected me to the chief support executive, who told me that Apple is not aware about this problem.


He told me that he will forward the information to development department, but he was not sure if they will find a solution and when.


Therefore I ask everybody here in: Call Apple support an inform them about the problem. As more informations they get, as faster a error correction will be available.

By the way, Apple support is free of cost as long the problem is iOS related. Call them!

iOS 7 keep turned off my iCloud settings and asking my password

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