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OS X Mountain Lion v10.8.5 Update causes Kernel Panic

I updated yesterday to the new v 10.8.5.


During the update my Mac Book Pro restarted. And did not succeed to boot anymore. I ran all the time in a Kernel fault and the system rebooted.


I managed to start the mac in safe mode, disabled all auto start programs but nothing worked.


After one hour of trying I just restored the entire Mac from my timemachine backups.


Has anyone the same problems?


Thanks!



Sebastian

MacBook Pro (Retina, 15-inch, Early 2013), OS X Mountain Lion (10.8.5)

Posted on Sep 20, 2013 3:56 AM

Reply
26 replies

Sep 20, 2013 5:11 AM in response to Barney-15E

Alright, here is the information:


Hardware Information:

MacBook Pro (Retina, 15-inch, Early 2013)

MacBook Pro - model: MacBookPro10,1

1 2.7 GHz Intel Core i7 CPU: 4 cores

16 GB RAM


Video Information:

Intel HD Graphics 4000 - VRAM: 512 MB

NVIDIA GeForce GT 650M - VRAM: 1024 MB


Startup Items:

VirtualBox - Path: /Library/StartupItems/VirtualBox


System Software:

OS X 10.8.4 (12E55) - Uptime: 0 days 1:23:59


Disk Information:

APPLE SSD SD512E disk0 : (500,28 GB)

disk0s1 (disk0s1) <not mounted>: 209,7 MB

disk0s2 (disk0s2) <not mounted>: 499,42 GB

Recovery HD (disk0s3) <not mounted>: 650 MB


USB Information:


Verbatim Portable USB Drive 500,11 GB

disk2s1 (disk2s1) <not mounted>: 209,7 MB

disk2s2 (disk2s2) <not mounted>: 499,76 GB

Boot OS X (disk2s3) <not mounted>: 134,2 MB


Apple Inc. FaceTime HD Camera (Built-in)



Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Apple Inc. Apple Internal Keyboard / Trackpad



FireWire Information:


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Kernel Extensions:

com.intel.kext.intelhaxm (1.0.6)

com.eltima.eveusb.kext.arbiter (2.0.0)

com.eltima.eveusb.kext.controller (2.0.0)

org.virtualbox.kext.VBoxDrv (4.2.16)

org.virtualbox.kext.VBoxUSB (4.2.16)

org.virtualbox.kext.VBoxNetFlt (4.2.16)

org.virtualbox.kext.VBoxNetAdp (4.2.16)


Problem System Launch Daemons:

[failed] com.apple.wdhelper.plist

[loaded] com.intel.haxm.plist


Problem System Launch Agents:

[failed] com.apple.accountsd.plist


Launch Daemons:

[loaded] com.adobe.fpsaud.plist

[loaded] com.cisco.anyconnect.vpnagentd.plist

[loaded] com.eltima.eveusb.daemon.plist

[loaded] com.github.GitHub.GHInstallCLI.plist

[loaded] com.google.keystone.daemon.plist

[loaded] com.microsoft.office.licensing.helper.plist

[not loaded] com.teamviewer.teamviewer_service.plist


Launch Agents:

[loaded] com.cisco.anyconnect.gui.plist

[loaded] com.google.keystone.agent.plist

[not loaded] com.teamviewer.teamviewer.plist

[not loaded] com.teamviewer.teamviewer_desktop.plist


User Launch Agents:

[failed] com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist

[not loaded] org.virtualbox.vboxwebsrv.plist

[loaded] ws.agile.1PasswordAgent.plist


User Login Items:

iTunesHelper

Quicksilver

Dropbox

Google Chrome


3rd Party Preference Panes:

Flash Player

FUSE for OS X (OSXFUSE)

fuse-ext2

Java

MacFUSE

MusicManager

TeXDistPrefPane


Internet Plug-ins:

Flash Player.plugin

FlashPlayer-10.6.plugin

googletalkbrowserplugin.plugin

JavaAppletPlugin.plugin

npgtpo3dautoplugin.plugin

o1dbrowserplugin.plugin

QuickTime Plugin.plugin

SharePointBrowserPlugin.plugin


User Internet Plug-ins:

Google Earth Web Plug-in.plugin


Bad Fonts:

None


Top Processes by CPU:

63% backupd

7% mds

7% Skype

5% mtmd

2% WindowServer

1% EtreCheck

1% SystemUIServer

1% Finder

1% fseventsd

1% fontd


Top Processes by Memory:

4.70 GB Safari

950 MB rubymine

524 MB mds

492 MB WebProcess

393 MB Preview

377 MB Mail

328 MB Dropbox

311 MB installd

311 MB WindowServer

279 MB App Store


Virtual Memory Statistics

1.41 GB Free RAM

6.22 GB Active RAM

6.22 GB Inactive RAM

2.14 GB Wired RAM

6.87 GB Page-ins

2.41 GB Page-outs


So booting in safe mode worked. So the Problem might be the Intel HAX kernel extension or the virutal box stuff, correct?

Sep 20, 2013 7:01 AM in response to SebiZi

I also had VirtualBox installed before this morning update.

Come back after luch, rebooted and got kernel panic.


With recovery utility tested the HD, found errors.

Repaired, verified ok.

Then rebooted, again kernel panic!


Called Apple support.

Booted into safe mode.

Cleaned all caches, startup apps and so on...

Reboot... again kernel panic!


They said to backup my SSD HD using safe mode.

Then try to reinstall Mac Os X.


What you guys think?

Please....


Gio

Sep 20, 2013 7:07 AM in response to SebiZi

Here it is:

Hardware Information:

MacBook Pro (Retina, 15-inch, Early 2013)

MacBook Pro - model: MacBookPro10,1

1 2.7 GHz Intel Core i7 CPU: 4 cores

16 GB RAM


Video Information:

Intel HD Graphics 4000 - VRAM: 512 MB

NVIDIA GeForce GT 650M - VRAM: 1024 MB


Startup Items:

CUDA - Path: /System/Library/StartupItems/CUDA

HWNetMgr - Path: /Library/StartupItems/HWNetMgr

HWPortDetect - Path: /Library/StartupItems/HWPortDetect

StartOuc - Path: /Library/StartupItems/StartOuc


System Software:

OS X 10.8.5 (12F37) - Uptime: 0 days 1:8:56


Disk Information:

APPLE SSD SD512E disk0 : (500,28 GB)

disk0s1 (disk0s1) <not mounted>: 209,7 MB

Macintosh HD (disk0s2) /: 499,42 GB (181,09 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB


USB Information:


Apple Inc. FaceTime HD Camera (Built-in)


Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Apple Inc. Apple Internal Keyboard / Trackpad



FireWire Information:


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Kernel Extensions:


Problem System Launch Daemons:

[failed] com.apple.wdhelper.plist


Problem System Launch Agents:

[failed] com.apple.accountsd.plist

[failed] com.apple.CalendarAgent.plist

[failed] com.apple.coreservices.appleid.authentication.plist

[failed] com.apple.pbs.plist

[failed] com.apple.tccd.plist


Launch Daemons:

[not loaded] cn.com.onda.PPPMonitor.plist

[not loaded] com.adobe.fpsaud.plist

[not loaded] com.barebones.textwrangler.plist

[not loaded] com.daz3d.content_management_service.plist

[not loaded] com.google.keystone.daemon.plist

[not loaded] com.ni.ServiceLocator.plist

[not loaded] com.nomachine.nxusb.plist

[not loaded] com.nomachine.uninstall.plist

[not loaded] com.teamviewer.teamviewer_service.plist

[not loaded] com.wuala.WualaFS.KextLoaderHelper.plist

[not loaded] edu.stanford.folding.prefpane.plist

[not loaded] Folding@home.plist

[not loaded] net.openvpn.client.plist

[not loaded] nilxid.plist


Launch Agents:

[not loaded] cn.com.onda.usbfilter.plist

[not loaded] com.google.keystone.agent.plist

[not loaded] com.nvidia.CUDASoftwareUpdate.plist

[not loaded] com.teamviewer.teamviewer.plist

[not loaded] com.teamviewer.teamviewer_desktop.plist


User Launch Agents:

[not loaded] com.valvesoftware.steamclean.plist

[not loaded] org.virtualbox.vboxwebsrv.plist


User Login Items:

iTunesHelper

Steam

Dropbox


3rd Party Preference Panes:

CUDA Preferences

ExtFSManager

Flash Player

Flip4Mac WMV

TeXDistPrefPane


Internet Plug-ins:

Flash Player.plugin

FlashPlayer-10.6.plugin

googletalkbrowserplugin.plugin

iPhotoPhotocast.plugin

JavaAppletPlugin.plugin

LV90HelperLauncher.plugin

npgtpo3dautoplugin.plugin

o1dbrowserplugin.plugin

QuickTime Plugin.plugin


User Internet Plug-ins:


Bad Fonts:

None


Top Processes by CPU:

99% lpt1

2% EtreCheck

1% WindowServer

1% WebProcess

0% fontd

0% hidd

0% Mail

0% warmd

0% imagent


Top Processes by Memory:

455 MB WebProcess

197 MB Mail

180 MB WindowServer

115 MB Safari

82 MB Dock

49 MB loginwindow

49 MB SystemUIServer

49 MB NotificationCenter

49 MB Finder

49 MB EtreCheck


Virtual Memory Statistics

54 MB Free RAM

946 MB Active RAM

894 MB Inactive RAM

14.14 GB Wired RAM

619 MB Page-ins

133 MB Page-outs

Sep 20, 2013 7:37 AM in response to SebiZi

SebiZi wrote:


So booting in safe mode worked. So the Problem might be the Intel HAX kernel extension or the virutal box stuff, correct?

Or the com.eltima.eveusb.kext.arbiter stuff. Any kernel extension essentially changes the operating system. And what is going on with your Safari RAM?


More importantly, you aren't even running 10.8.5.

Sep 20, 2013 4:28 PM in response to SebiZi

Here are the possible problems:

Kernel Extensions:

com.intel.kext.intelhaxm (1.0.6)

com.eltima.eveusb.kext.arbiter (2.0.0)

com.eltima.eveusb.kext.controller (2.0.0)


Problem System Launch Daemons:

[loaded] com.intel.haxm.plist


Launch Daemons:

[loaded] com.cisco.anyconnect.vpnagentd.plist

[loaded] com.eltima.eveusb.daemon.plist

[loaded] com.github.GitHub.GHInstallCLI.plist

[not loaded] com.teamviewer.teamviewer_service.plist


Launch Agents:

[loaded] com.cisco.anyconnect.gui.plist

[not loaded] com.teamviewer.teamviewer.plist

[not loaded] com.teamviewer.teamviewer_desktop.plist

Sep 20, 2013 4:29 PM in response to giodegas

For giodegas, here are you potential problems:

Launch Daemons:

[not loaded] cn.com.onda.PPPMonitor.plist

[not loaded] com.daz3d.content_management_service.plist

[not loaded] com.ni.ServiceLocator.plist

[not loaded] com.nomachine.nxusb.plist

[not loaded] com.nomachine.uninstall.plist

[not loaded] com.teamviewer.teamviewer_service.plist

[not loaded] com.wuala.WualaFS.KextLoaderHelper.plist

[not loaded] edu.stanford.folding.prefpane.plist

[not loaded] Folding@home.plist

[not loaded] net.openvpn.client.plist

[not loaded] nilxid.plist


Launch Agents:

[not loaded] cn.com.onda.usbfilter.plist

[not loaded] com.nvidia.CUDASoftwareUpdate.plist

[not loaded] com.teamviewer.teamviewer.plist

[not loaded] com.teamviewer.teamviewer_desktop.plist


User Launch Agents:

[not loaded] com.valvesoftware.steamclean.plist

Sep 20, 2013 5:35 PM in response to SebiZi

SebiZi wrote:


NO of course Im not running 10.8.5 anymore! After the kernel Panic I just restored me entire mac back to an hour before the update. I could not spend more time on solving that issue 😉


Nobody can help much if you install a new operating system before we get a chance to give you any suggestions.


How would you proceed further? Deinstalling all the stuff that might does problems and update again?


Review your 3rd party software. Any time you install a 3rd party software that contains a kernel extension, you are changing your operating system. You aren't running 10.8.4 anymore. You are running some hybrid. This is true pretty much anytime you give your admin password to some 3rd party installer from anywhere that isn't the Mac App Store. Apple performs no compatibility testing for 3rd party software. Typically, 3rd party software performs no compatibility testing for Apple. If you have any such software installed, and you have a bunch, you must contact each and every one and make sure that it is compatible not just with 10.8.5, but with the other kernel extensions you have. Even if they have tested to make sure their software runs with 10.8.6, they have not tested iwth 10.8.5 and your other kernel extensions. There is no separation between kernel extensions. Any one can corrupt any other.


There are a few 3rd party kernel extensions that are known to be problematic. There are a few that are known to be reliable and well-supported. But if you have having kernel panics, your only option is to uninstall all of them from the vendor's official uninstallation instructions. If one of them doesn't have uninstall instructions, then that is probably your most likely candidate for causing problems.

Sep 20, 2013 11:51 PM in response to SebiZi

Ok, cleaned those third parties stuff, now it reboots fine!

Thank you.


I then installed VirtualBox 4.2.18 again, no problem booting, so it was one of the the others, who knows which one....


This is my cleaned EtreCheck log:

Hardware Information:

MacBook Pro (Retina, 15-inch, Early 2013)

MacBook Pro - model: MacBookPro10,1

1 2.7 GHz Intel Core i7 CPU: 4 cores

16 GB RAM


Video Information:

Intel HD Graphics 4000 - VRAM: 512 MB

NVIDIA GeForce GT 650M - VRAM: 1024 MB


Startup Items:

HWNetMgr - Path: /Library/StartupItems/HWNetMgr

HWPortDetect - Path: /Library/StartupItems/HWPortDetect

StartOuc - Path: /Library/StartupItems/StartOuc

VirtualBox - Path: /Library/StartupItems/VirtualBox


System Software:

OS X 10.8.5 (12F37) - Uptime: 0 days 0:1:54


Disk Information:

APPLE SSD SD512E disk0 : (500,28 GB)

disk0s1 (disk0s1) <not mounted>: 209,7 MB

Macintosh HD (disk0s2) /: 499,42 GB (186,75 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB


USB Information:


Apple Inc. FaceTime HD Camera (Built-in)



Apple Inc. Apple Internal Keyboard / Trackpad


Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


FireWire Information:


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Kernel Extensions:

org.virtualbox.kext.VBoxDrv (4.2.18)

org.virtualbox.kext.VBoxUSB (4.2.18)

org.virtualbox.kext.VBoxNetFlt (4.2.18)

org.virtualbox.kext.VBoxNetAdp (4.2.18)


Problem System Launch Daemons:


Problem System Launch Agents:


Launch Daemons:


Launch Agents:


User Launch Agents:

[not loaded] org.virtualbox.vboxwebsrv.plist


User Login Items:

iTunesHelper

Steam

Dropbox


3rd Party Preference Panes:

CUDA Preferences

ExtFSManager

Flash Player

TeXDistPrefPane


Internet Plug-ins:

Flash Player.plugin

FlashPlayer-10.6.plugin

googletalkbrowserplugin.plugin

iPhotoPhotocast.plugin

JavaAppletPlugin.plugin

LV90HelperLauncher.plugin

npgtpo3dautoplugin.plugin

o1dbrowserplugin.plugin

QuickTime Plugin.plugin


User Internet Plug-ins:


Bad Fonts:

None


Top Processes by CPU:

2% WindowServer

1% EtreCheck

0% fontd

0% quicklookd

0% Finder

0% System Events

0% imagent


Top Processes by Memory:

229 MB mds

115 MB Dock

115 MB Dropbox

82 MB WindowServer

66 MB CalendarAgent

66 MB NotificationCenter

49 MB com.apple.dock.extra

49 MB loginwindow

49 MB SystemUIServer

49 MB Finder


Virtual Memory Statistics

12.93 GB Free RAM

1.35 GB Active RAM

176 MB Inactive RAM

1.54 GB Wired RAM

435 MB Page-ins

0 B Page-outs

OS X Mountain Lion v10.8.5 Update causes Kernel Panic

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