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try to purchase app? but they ask me my security verification which i am not aware of. and i dont know the answer.

pls i need help

iPhone 4, iOS 6.1.4

Posted on Sep 20, 2013 3:50 AM

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3 replies

Sep 20, 2013 4:07 AM in response to isa2003

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.


If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.


Contacting Apple about account security : http://support.apple.com/kb/HT5699


When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

try to purchase app? but they ask me my security verification which i am not aware of. and i dont know the answer.

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