Previous 1 2 3 Next 60 Replies Latest reply: Jul 21, 2015 6:56 AM by JulesDesign
Scooby575 Level 1 Level 1 (0 points)

I updated my iphone 4s to ios 7 without problems, and everything was working fine. This morning I woke up and half of my email accounts are missing from mail. When I look in settings the accounts are all listed and active, but in mail itself it only shows the two Exchange-based accounts. I have tried removing and readding one (iCloud account) to see if it placed it back in my mailbox list, but with no luck. The fact the accoutns were there last night and are gone 6 hours later seems suspect. Anyone else had this issue, and if so, any luck resolving it?

iPhone 4S, iOS 7
  • geoffreyfromasahikawa Level 1 Level 1 (0 points)

    Same situation here: 4s, multiple mail accounts all visible immediately after upgrade for several hours, then mysteriously disappeared. Disappearance was not as a result of any change of settings - it actually happened while I was not using my phone. I picked it up, and noticed that the count of unread mail had drastically changed. Original accounts are all present under mail section in Settings. Just gone from the actual application. Any ideas?

  • MarkBakalor Level 1 Level 1 (10 points)

    I saw this same problem occur on my iPhone 4S with iOS 7. Last night it had all of my email accounts and this morning they're all gone. This issue did not happen on my iPad with iOS 7- it still has all of my mailboxes like normal.I'm looking forward to hearing from others who know what to do to fix this...

  • M.Heisenberg Level 1 Level 1 (0 points)

    same here. without doing any changes. all accounts gone

  • MarkBakalor Level 1 Level 1 (10 points)

    Found the fix:


    1. On the Mailboxes screen, select Edit.


    2. Find the options below that had been turned off somehow. Select them, which changes a grey outlined white circle into a white checkmark on a blue circle.


    3. When finished, select Done.

  • unbelievabledave Level 1 Level 1 (5 points)

    I've had this problem. I turned my one exchange account off and my other accounts appeared again. I suspect exchange may be the problem.

  • kasyapms Level 1 Level 1 (10 points)

    Had the same problem. Resolved automatically when I restarted the phone.

  • Bflolover Level 1 Level 1 (5 points)

    Same thing happened to me on 4S. They reappeared when I restarted as well.

  • TorfiM Level 1 Level 1 (0 points)

    Hi all

    I turned off the phone and on again and it worked for 5 minutes, and then the mail account disappeared again. Then I changed the description name from special characters (had ö and ú in the description) and then it is "hanging in there"...

  • ted03 Level 1 Level 1 (0 points)

    Same issue as stated above. 4s upgraded to 7.x, worked fine for several days, and suddenly Exchange and Outlook (nee Hotmail) accounts dissappeared. Restart did get them showing up, but it does not build one's confidence.


    RE: "it's an exchange issue" - I have grown weary of that reply for issues with Exchange. It might be, but that does not relieve Apple of the opportunity to address it. They have not come out with a corporate email solution which would be a replacement for Exchange, so Apple needs to find a way to make the mail (and the calendering, and the invites) a bit more bulletproof.

  • camjross Level 1 Level 1 (10 points)

    Yep, same issue here - iPhone 4 though. I use only POP accounts, no cloud mail syncing, no exchange accounts. All were deleted today after several days working fine. On trying to add them back in, it refused to accept the known good login details for the mailbox, telling me either a username or password was wrong.


    I did not try restarting the iPhone, but instead restored a backup. That did not work...... all accounts are still deleted even though I know that backup was done when the mail accounts were working.


    So a restore failed to get my mail accounts back and I can't manually add mail accounts. My iphone cannot now send or receive mail.


    EDIT: clicking "Sync Mail Accounts" through iTunes - did put the one mailbox I selected back on the iphone and all mail has returned. I've only added one account back in so far. Will update how it performs.

  • omueller99 Level 1 Level 1 (0 points)

    Same issue here - some of my mail accounts keep disappearing. Normally they are back after closing mail (not just leaving via home button but really closing)

    In the settings dialogue I can find many accounts with a "?" as name and set to inactive - I am more than sure that I did not do that...

  • SaturtA Level 1 Level 1 (0 points)

    What a ... happening with the os7 - need option to use os6 until os7 will reach the appropriate hights, and still quietly antill no scandals go to publicity mass media etc. Thanks

  • RazorbackSam Level 1 Level 1 (0 points)

    Had this very same issue.... I have a mixture of exchange and POP accounts... exchange was always available, and some of the POP accounts were too.  Just not all of the POP accounts.  I restarted my phone and it was corrected.


    waiting for it to happen again... as you know that it probably will.  Things that go away by themselves, usually return by themselves...

  • ThemApples Level 1 Level 1 (0 points)

    Had the same issue and restarting fixed it. Thanks for the help, I thought this was a "feature" of iOS7.

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