Previous 1 2 Next 24 Replies Latest reply: Mar 28, 2015 5:46 AM by cdcook
klomps Level 1 (0 points)

I just upgraded to IO7 on my ipad and I use the apple bluetooth keyboard. However, when the WiFi splash screen appear to login using say Cisco's login the keyboard does not work. Meaning it does not accept keystrokes. Because the keyboard is paired there is no way to show the normal onscreen keyboard unless you unpair.


My work around has been to dismiss the splash screen and open up safari then try to hit a website which then produces the splash screen within the browser. Then I'm able to use the keyboard again. Anyone had the same issue and is there a work around as this is highly annoying.

iPad 2, iOS 7
  • Schockwave Level 1 (5 points)

    I had that at first using aBelkin keyboard and on the keyboard then clicked on to bring the onboard keyboard up and now works. Not sure if you have this possibility oin your Apple keyboard. Hope this helps.

  • P.G.Hudson Level 1 (0 points)

    Yes, I can confirm this issue. I have a Belkin iPad Bluetooth Keyboard Case.

    Keyboard Folio Model #: F5L114


    After updating my iPad to iOS7 the only keystroke/button that works is the "Keyboard" button which will toggle the on screen keyboard on and off. Attempting to repair the keyboard accomplished nothing, however I did learn that when prompted to enter the bluetooth 4 digit code for pairing the keyboard was able to send the 4 numerical digits and striking the return key did succesfully pair the keyboard to the iPad again.


    At this time I have no soltution to getting the keyboard to be responsive with the iPad. If anyone has a solution for this please speak up, if not Apple please help- The Belkin "Customer Support" pages/contacts are horrible for this. There is no assistance to be had at Belkin at this time.

  • Schockwave Level 1 (5 points)

    Have you gone into settings, Bluetooth and where it shows your keyboard and then removed it and started again by getting bluetooth to find it and then put in the password to see if that works?

  • P.G.Hudson Level 1 (0 points)

    Thank for showing interest in my situation and trying to answer, however yes...


    FROM ABOVE: "Attempting to repair the keyboard accomplished nothing, however I did learn that when prompted to enter the bluetooth 4 digit code for pairing the keyboard was able to send the 4 numerical digits and striking the return key did succesfully pair the keyboard to the iPad again."


    I'm going to try "Forgetting the Device", turning off the Bluetooth Keyboard, Turning off the iPad 2 iOS7, Turning the iPad 2 iOS7 back on, Turning the Bluetooth Keyboard back on, then setting it up via the Bluetooth menu again. Doubt turning off the iPad will accomplish much, but it will be good to have it scratched off the list.

  • Hendronix Level 1 (0 points)

    I have the same problem. And no amount of forgetting and re-pairing the keyboard helps.


    This is definitely an iOS7 issue with certain keyboard brands I suppose. I use a Zagg B21W.



  • CLAROC Level 1 (0 points)

    I too have the same issue with the Belkin bluetooth keyboard. What is strange though is that I am able to do keyboard entry with Safari, but no other third party apps or iOS app. I will check this thread again and post if I have success.

  • P.G.Hudson Level 1 (0 points)

    Solved - Simply turned the iPad off and then turned it on again. Keyboard is fine after reconnecting after restart.

  • kman0101 Level 1 (0 points)

    Still doesn't work, I have a Apple Bluetooth keyboard.  Tried forgetting the device and reconnecting but keyboard still does not work.  Ideas?

  • klomps Level 1 (0 points)

    I still continue to have this issue. I think it's a bug as with the previous version of iOS there was no issue with the keyboard and splash screen. I too have tried to forget the keyboard restart etc, without any luck. When the splash screen is shown I can see that there is connectivity via bluetooth.


    When I click on the home screen button and then open any app the keyboard just works. Again, it's just when you connect to WiFi and are presented with a splash screen to login to your wifi provider. Hope Apple fixes this soon.

  • PamelaLSI Level 1 (0 points)

    I agree this must be a bug. However, I was able to get my bluetooth keyboard (Zagg) to work again after turning on the keyboard, then turning on bluetooth, and then hitting the pair button. I am happy my keyboard is back. I hope this works for you.

  • alex lfromperry Level 1 (0 points)

    I also have this issue and I have taken all of the steps mentioned here with my iPad 2. The only difrence is i'm using an iHome bluetooth keyboard that worked beautifully in iOS 6.1.3 with the splash screen login's. I'm 99.99% sure after reading this forum it's an iOS 7 issue, though otherwise from this i haven't had major issues with the upgrade.

  • infrared13 Level 1 (0 points)

    For the Zagg keyboard this only got fixed after iOS 7.0.2 upgrade.

  • alex lfromperry Level 1 (0 points)

    Even with the 7.0.2 update, i am still getting the same results. Though I can now hit certian keys on the keyboard and they work, it just won't accept input from basic keys like the letter number and symbols or the key that would engage the on screen keyboard. But the home button and volume control on the keyboard work no problems.

  • DennisfromGrc Level 1 (0 points)

    Hi all - i am writing to you from the Folio Belkin keyboard here and now - i had the same issue after upgrading to the IO7 and is now a thing of the past - to reboot your ipad what has to be done - i pushed and held the off button and the same time i pushed and held the start button - this brings up the "Half eaten Apple" emblem on my screen - and the real "restart" happens - perhaps some of you people are not really "rebooting" your ipad, but only turning it off then on again. . . .??? just a thought. . .


    Best regards


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