Telstra iMessage Activation Problem Status

Question

Level 2

483 points

Telstra iMessage Activation Problem Status

Thought I'd start a specifc topic relating to iPhones on the Telstra network that can't get iMessage and Facetime activated as the original thread is also dealing with other iMessage issues unrelated to Telstra.

Original discussion here: https://discussions.apple.com/thread/5318987?start=0&tstart=0

To summarise,

New iPhone5x and old phones updated to ios7 that needed to be activated for iMessage seems to be having problems registering their mobile number with Apple's iMessage (and Facetime) servers. Some people have got iMessage working with their Apple ID, but that isn't the problem, it's having their carrier number activated with iMessage.

If you have success with your Telstra phone please let us know on this discussion so we can check to see if ours is also working.

MacBook Pro, OS X Mountain Lion (10.8.4)

Posted on Sep 20, 2013 6:17 AM

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Answer 1

Damo40

Level 1

0 points

Sep 20, 2013 6:22 AM in response to sydlow

Still no luck here!! Been trying since 6am Thursday morning. Tried all the methods mentioned in the forums, google etc!! Think just got to wait for Telstra to get its **** together now!!!

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Answer 2

sydlow Author

Level 2

483 points

Sep 20, 2013 6:27 AM in response to sydlow

Here are the settings on my iPhone5s so we can check to see if we've all go the same settings

and here's the pending activation message

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Answer 3

Sep 20, 2013 6:30 AM in response to sydlow

Updated iPhone 4 to iOS 7 however iMessage and FaceTime refuse to activate on my phone number with Telstra. Both iMessage and FaceTime work off my Apple ID though. FYI iMessage when toggled says an error has occurred and try again but still does not activate. Tried resetting network setting, removing sim and several reboots to no avail....have not yet tried restoring.

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Answer 4

sydlow Author

Level 2

483 points

Sep 20, 2013 6:33 AM in response to David Mundy

Yep, David - that seems to be the common experience.

New phones can't activate, and upgraded phones have the same issue registering the mobile number with iMessage and Facetime

Maybe if we ALL went back to the Telstra shops tomorrow and get them to fix it in the store it'll get sorted.

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Answer 5

Damo40

Level 1

0 points

Sep 20, 2013 6:32 AM in response to sydlow

Same setup as yours mate except I am on 7.0 as I am on an iPhone 5

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Answer 6

Sep 20, 2013 6:33 AM in response to sydlow

I have iPhone 4 with iOS 7.0 (11A465) and Telstra 15.0 carrier settings.

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Answer 7

Damo40

Level 1

0 points

Sep 20, 2013 6:34 AM in response to Damo40

Sorry, typo. iPhone 5

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Answer 8

Sep 20, 2013 6:35 AM in response to David Mundy

Don't bother restoring. I did a full backup. Then decided to restore my phone as a New phone. Nothing, still the same issue.

As I can't be sure if the issue is Apple, or Telstra, or both....I shall blame both their a$$es!!! This is such crap.

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Answer 9

Sep 20, 2013 6:37 AM in response to sydlow

So is this an Apple issue or the carriers issue? Because AT&T told me it was an Apple issue? I want my messaging back now! This is ridiculous!

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Answer 10

Madam

Level 1

96 points

Sep 20, 2013 6:50 AM in response to sydlow

There is also a thread on Whirpool with Telstra customers complaining of the same issue http://forums.whirlpool.net.au/forum-replies.cfm?t=2156742

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Answer 11

Sep 20, 2013 7:05 AM in response to sydlow

I have 3 phones with Telstra. 1 has worked and the other 2 are having the same problem you all are. I have done everything possible to get it working but can't.

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