Calvdon

Q: the iPhone could not be synced because this computer is no longer authorised for purchased items that are on this iPhone

This happed to me just now, yesterday is still fine, but then it does not sync anymore just now. I've tried deauthorize and authorize again but DID not solve this problem.

 

Screen Shot 2013-09-20 at 15.56.58.png

 

I am using:

iTunes 11.1 on

mid-2011 macbook air running OSX 10.8.5

&

iPhone 5 A1429 32G running iOS7

iPhone 5, iOS 7, itunes 11.1 for mac

Posted on Sep 20, 2013 8:04 AM

Close

Q: the iPhone could not be synced because this computer is no longer authorised for purchased items that are on this iPhone

  • All replies
  • Helpful answers

first Previous Page 6 of 11 last Next
  • by enki1992,

    enki1992 enki1992 Jan 17, 2014 9:33 PM in response to Calvdon
    Level 1 (0 points)
    Jan 17, 2014 9:33 PM in response to Calvdon

    I had the similar problem. I couldn't sync my musics because itunes need to sync my apps first but it shows 'the iPhone could not be synced because this computer is no longer authorised for purchased items that are on this iPhone'. So the sync stops. I authorised to my computer, but it doesn't work.

     

    Finally I found this problem caused by my apple account. I changed the reigion of my account from country A to country B recently. I used the same account ID but registed in country B to authorised my computer but the apps are bought with the same ID but registed in country A. So the problem comes.

     

    To solve it, I chaged my ID registed reigion back to country A and deleted 'C:\ProgramData\Apple Computer\iTunes\SC Info' folder (hiden folder). After that, authorised my computer again. Then I can sync my apps and music.

     

    Hope this help a little bit.

  • by Variable Buzzard,

    Variable Buzzard Variable Buzzard Jan 18, 2014 3:46 AM in response to enki1992
    Level 1 (0 points)
    Jan 18, 2014 3:46 AM in response to enki1992

    Enki: someone else previously (you, maybe?) suggested changing the region back, and I thought that perhaps it might work for me. I had a go, but it is a bit of a rigmarole, involving entering a new credit card and an address in the previous region. I found that I simply wasn't able to do that: I could edit the credit card but not the address. User-friendly is not the way I would describe the Apple store!

     

    Now I still get the endless "authorise - already authorised" loop, but most of the apps work and can be synced, despite what the pop-up box says. I expect I'll find what ISN'T working shortly, and then I'll be back here looking for a proper solution.

     

    Thanks for the suggestion, though.

  • by M Imran Noor,

    M Imran Noor M Imran Noor Jan 18, 2014 11:17 AM in response to Calvdon
    Level 1 (0 points)
    Jan 18, 2014 11:17 AM in response to Calvdon

    Solved this problem....

     

    I am using iphone 4 on ios 7 on Windows OS Dell Laptop 1534

     

    De-authorize my Apple ID

     

    Log out of my Apple ID both on laptop and on mobile as well

     

    restarted my system and turn off my iphone and turn on my iphone as well

     

    Re-login on laptop and mobile, Authorize my PC for sync

     

    Problem Solved.

     

    Thank you!

  • by Anthony Delduca1,

    Anthony Delduca1 Anthony Delduca1 Jan 18, 2014 11:49 AM in response to Calvdon
    Level 1 (5 points)
    Jan 18, 2014 11:49 AM in response to Calvdon

    M Imran Noor Glad it worked for you but I tried step by step as you instructed twice and didn't work on my 5S and OS Mavericks

  • by Serpentmania,

    Serpentmania Serpentmania Jan 20, 2014 10:00 PM in response to Calvdon
    Level 1 (0 points)
    Jan 20, 2014 10:00 PM in response to Calvdon

    I had this Problem, But i resolved,

     

    I think this happens when we purchase in more than one computers with same AppleID in iTunes,

     

    Delete the apps from your iPhone which you purchased via secondary computer,

     

    And Try Syncing your iPhone in your Primary computer, it should sync without any warning..

     

    This solved my problem, I didn't red the discussion fully, sorry if i repeated somebody's reply..

     

    I am using the following :

    iPhone 5C,
    iTunes 11.1.3 in Primay Computer,
    iTunes 11.1.1 in Secondary Computer

     

    If this solved your problem, please comeback and let others know..

     

    Thank you

  • by Anthony Delduca1,

    Anthony Delduca1 Anthony Delduca1 Jan 21, 2014 2:03 PM in response to Calvdon
    Level 1 (5 points)
    Jan 21, 2014 2:03 PM in response to Calvdon

    I don't have a second computer, I only ever had 1 ID except when I had to switch to iCLOUD and change my username to an email.....then problems began.

     

    Can't log in with my old login as it's gone since I was FORCED to change to use iCloud.

     

    This is an apple problem we shouldn't be dealing with and months later as it's still unrseolved.

     

    I might imagine deleting all my apps and re downloading them might work but this is an extreme hassle as I have dozens of paid apps and will I'll loose all my preferences, ie like with my GPS all my input locations will be deleted...and no guarauntee it will even work.

     

    I shouldn't have to do this and not even be sure it will work when Apple should just FIX IT!

  • by astroboy-1-1,

    astroboy-1-1 astroboy-1-1 Jan 22, 2014 11:47 PM in response to Calvdon
    Level 1 (0 points)
    Jan 22, 2014 11:47 PM in response to Calvdon

    i got the solution..!

    throughout your apple and buy some android device..

  • by Anthony Delduca1,

    Anthony Delduca1 Anthony Delduca1 Jan 23, 2014 9:31 AM in response to Calvdon
    Level 1 (5 points)
    Jan 23, 2014 9:31 AM in response to Calvdon

    Because of 1 problem? hahaha that's hilarious.

  • by sputnik-2000,

    sputnik-2000 sputnik-2000 Jan 29, 2014 2:11 AM in response to M Imran Noor
    Level 1 (0 points)
    Jan 29, 2014 2:11 AM in response to M Imran Noor

    Dear Apple, if you please with this statement

     

    the iPhone could not be synced because this computer is no longer authorised for purchased items that are on this iPhone

    will show us the list of apps which isn't authorized on our computers (instead of this bug in law http://support.apple.com/kb/TS1389) it will save all of us from millions hours of idiotism.

     

    Thank you in advance from all of your customers.

  • by Lomarica,

    Lomarica Lomarica Feb 18, 2014 9:26 AM in response to Calvdon
    Level 1 (0 points)
    Feb 18, 2014 9:26 AM in response to Calvdon

    I tried EVERYTHING on this thread to get my iphone to sync and nothing worked EXCEPT........

     

    back up, then restore from back-up.

     

    That worked.

  • by craigdpenn,

    craigdpenn craigdpenn Feb 19, 2014 12:30 AM in response to sputnik-2000
    Level 1 (0 points)
    Feb 19, 2014 12:30 AM in response to sputnik-2000

    Click on your iPad/iPhone name in Devices.

     

    Click Back Up Now.

     

    If there are purchases that need transferring click Transfer Purchases.

     

    When there are problems with tranferring purchases it will give you a list of apps which aren't authorized on the computer.

     

    Less obvious then it should be and still very annoying.

     

     


  • by Abdelrahman Okasha,

    Abdelrahman Okasha Abdelrahman Okasha Mar 1, 2014 8:42 AM in response to insaneinc
    Level 1 (0 points)
    Mar 1, 2014 8:42 AM in response to insaneinc

    Thanks for you , after i read this it works fine with me .

  • by Ahmadzai01,

    Ahmadzai01 Ahmadzai01 Mar 2, 2014 3:02 PM in response to john_petrucci
    Level 1 (0 points)
    Mar 2, 2014 3:02 PM in response to john_petrucci

    Bro You are Genius It Did Work For Me and Boy it was A great Relief ..
    Thanks

  • by podx2,

    podx2 podx2 Mar 10, 2014 11:58 PM in response to Ahmadzai01
    Level 1 (0 points)
    Mar 10, 2014 11:58 PM in response to Ahmadzai01

    It was a cryptic situation for me with the error message from Apple being less than helpful. After 8 hours of fooling around with this issue I just gave up and reset the phone to factory settings and started adding stuff back in. That worked. Why hasn't some newspaper written the story. "50 billion dollars of user time wasted by Apple customers trying to get their iphones to work"

  • by heydanagirl,

    heydanagirl heydanagirl Mar 12, 2014 9:11 AM in response to podx2
    Level 1 (0 points)
    Mar 12, 2014 9:11 AM in response to podx2

    I SOOOOO agree. iTunes is THE.MOST.CONVOLUTED piece of software EVER. What a pain in the *** it is to use. Exactly why I am getting a Windows tablet and NOT an iPad. This **** phone sync is enough to drive a person bananas.

first Previous Page 6 of 11 last Next