8 Replies Latest reply: Oct 17, 2013 8:08 AM by Quantumev
Quantumev Level 1 Level 1

After the iOS7 update, the mail client started having problems with attachments in encrypted emails with S/MIME certificates. For instance, when the email received is encrypted, the attachment icon starts blinking constantly and can't be opened. When we tried to send the email unencrypted, the attachment worked fine.

This issue is only when using iOS7 mail client. Is there any updates coming to fix the issues or other users having the same problem?



iPhone 5, iOS 7
  • ThTe_Pro Level 1 Level 1

    We are observing the exact same problem with the iOS 7 email client:


    • When opening a received email (S/MIME signed and encrypted) the attachements' icons which are embedded the email text body start flickering and do not load. 
    • The attachments do not open when being tapped.
    • In many cases the whole email app crashes after a couple of seconds.


    This is a serious bug which makes the email function (and all iOS based devices) 100% disfunctional in our business environment - fo us secure communication is a mandatory requirement.


    Please provide a fix to the problem asap! Thank you.

  • Sbasak Level 1 Level 1

    I'm also facing this issue and this is not expected from Apple. Moreover, I'm experiencing the iPad getting hot as well after installing ios7. Apple please come out with a solution.

  • jstrauss001 Level 1 Level 1

    Exactly the same problem on 7.0.2

  • Sbasak Level 1 Level 1

    The issue has been sorted out. Now I can able to open attachments. Thanks Apple.

  • VinnyML Level 1 Level 1

    Can you share how this issue was sorted out?  I have not seen any resolution on this and am affected as well (as is my whole company as we by default send all internal mail encrypted).

  • Sbasak Level 1 Level 1

    I do not know how this happened however, now I can download attachments. But now another issue came up, after sending mail, it is not showing up in the sent folder and mail also not going. I think this is one of the worst ios developed by Apple.

  • VinnyML Level 1 Level 1

    I had opened a bug via Apples' Bug Reporter.  Just got notification that they closed it as it is reported as a duplicate.  Of course there is no ability to find the status of the bug and it seems like the bug may have been opened later than mine (hopefully it was more detailed).


    My Bug: 15120696 - iOS 7 Mail - Attachments in encrypted / S/MIME cannot be opened


    The duplicate bug that is supposed to still be open is:

    Duplicate of 15147113 (Open)

  • Quantumev Level 1 Level 1

    The bug is still there. Attachments in S/MIME encrypted emails cannot be open.