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Q: iWork syncing not working since iOS 7 install

Hi,

Since installing iOS 7 on my iPhone 5 and iPad mini, I've noticed that my iWork documents have stopped syncing across devices (those 2 mentioned and my MacBook Pro). This applies to all three iWork applications. On iOS, documents say they are updating, and I get the blue progress bar within folders and on specific documents, but the update never goes through. On the Mac and in the iWork application's iCloud folder, updated or new documents just say "Waiting" with a little cloud picture-- this is what I usually get when I don't have internet access.

 

Furthermore, I cannot access my documents from the iCloud.com website. If I log in and attempt to navigate to one of the iWork for iCloud programs, I just get sent back out to the icloud.com main menu screen and am asked to reenter my login info. I CAN access all other features of icloud.com without issue (Mail, Notes, Reminders, etc.), so this isn't a total iCloud problem.

 

I have tried restarting all devices. I have also tried turning off iCloud document syncing on both iOS devices, letting the items get deleted, and then turning it back on... all to no avail (haven't tried this on my Mac because I don't want to lose all the docs I have created or updated since the problem started).Accor

 

According to Apple's System Status page, Documents in iCloud is running without issue. Is anyone else having this problem? And are there any other potential solutions that I haven't thought of?

 

Thanks!

Kyle

Posted on Sep 20, 2013 10:19 AM

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Q: iWork syncing not working since iOS 7 install

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  • by kegill,

    kegill kegill Sep 26, 2013 3:55 PM in response to KLasc
    Level 1 (0 points)
    Sep 26, 2013 3:55 PM in response to KLasc

    Chiming in - discovered today when trying to access Notes taken on iPad during an afternoon meeting. Not on my MBP Retina (10.8.5). Calendar sync not working either.

     

    However, Notes did work Wednesday - and I upgraded on Tuesday.

     

    The iPad has been upgraded to iOS7.

     

    My iPhone has NOT been upgraded. I just tested Notes & Calendar (Thursday) with the iPhone and both synced.

  • by SGIII,

    SGIII SGIII Sep 26, 2013 7:14 PM in response to KLasc
    Level 6 (10,730 points)
    Mac OS X
    Sep 26, 2013 7:14 PM in response to KLasc

    Note the restoring of syncing reported today at similar thread https://discussions.apple.com/thread/5325841?start=90&tstart=0. Best download the iOS 7.0.2 update and then open a document in an iWork app. Actually opening a document and exiting it seems to trigger the syncing again. Some documents may be duplicated but at least in my case thankfully they're all there.

     

    I understand the syncing of Notes, Mail, Calendar, etc. is done via a different iCloud protocol. That syncing was never broken for me, just the iWork (and third-party) apps using the documents and data syncing protocol. Anyway, for many users at least, all syncing seems to be back to normal, as well as access to the iWork for iCloud beta apps that can be seen after logging into iCloud in a browser.

  • by HoustonTexan,

    HoustonTexan HoustonTexan Sep 26, 2013 7:51 PM in response to Kento Ito
    Level 1 (0 points)
    Sep 26, 2013 7:51 PM in response to Kento Ito

    Kento Ito, Could that iCloud server storage also be impacting push mail services? Many others including myself are not getting push mail services after the IOS 7 release.

  • by FreyLau,

    FreyLau FreyLau Sep 26, 2013 8:02 PM in response to KLasc
    Level 1 (0 points)
    Sep 26, 2013 8:02 PM in response to KLasc

    I update to 7.0.2 and they are working perfect now

  • by IrmaNici,

    IrmaNici IrmaNici Sep 27, 2013 3:19 AM in response to KLasc
    Level 1 (0 points)
    Sep 27, 2013 3:19 AM in response to KLasc

    Updated to 7.0.2. Yes, now my Pages and Numbers documents are syncing with iCloud!

  • by Hugoniot,

    Hugoniot Hugoniot Sep 27, 2013 5:19 AM in response to IrmaNici
    Level 1 (5 points)
    Sep 27, 2013 5:19 AM in response to IrmaNici

    Started working for me today. I haven't yet updated to iOS 7.0.2. After nearly a week and a half of lost productivity, I am glad to be back up and running!

  • by O2C2,

    O2C2 O2C2 Sep 27, 2013 9:45 PM in response to KLasc
    Level 1 (5 points)
    iPad
    Sep 27, 2013 9:45 PM in response to KLasc

    I installed iOS 7.0.2 today on all my iOS devices as suggested by the iWork team and now my Numbers documents started to sync across my MacBookPro, iPhone 5 and iPad 3.

  • by Makyc,

    Makyc Makyc Sep 30, 2013 7:03 PM in response to KLasc
    Level 1 (0 points)
    Sep 30, 2013 7:03 PM in response to KLasc

    I'm facing the same problem. I installed iOS 7.0.2 on 28th Sep on my iOS devices. My Numbers documents in iPhone 5s started to sync accord my iPad 4, however when I closed the Numbers page, the iPhone screen suddenly turned to blue & log off immediately & restarted automatically. I did try it again & again but the problem still can't solve. 

  • by Patrick W. Walker,

    Patrick W. Walker Patrick W. Walker Oct 7, 2013 7:42 PM in response to Makyc
    Level 1 (19 points)
    Mac OS X
    Oct 7, 2013 7:42 PM in response to Makyc

    I upgraded to iOS 7.0.2 on my iPad and Numbers will not sync with any documents on iCloud.  However, my iPhone 4S does (it's running 7.0.2 as well) runs fine.  On the iPad it's just Numbers...

     

    Appears to me there is some sort of issue with the iPad version of Numbers.

  • by HereinNZ,

    HereinNZ HereinNZ Oct 20, 2013 8:43 PM in response to Patrick W. Walker
    Level 1 (0 points)
    Oct 20, 2013 8:43 PM in response to Patrick W. Walker

    Just sorted this out with Pages and Numbers.  Looks like you need to create a new document on the iPad to force the synching to work - earlier post refers.

  • by Freedom Coach,

    Freedom Coach Freedom Coach Oct 28, 2013 10:15 AM in response to KLasc
    Level 1 (10 points)
    Oct 28, 2013 10:15 AM in response to KLasc

    I am trying to sync pages docs between my macbook pro, iphone and ipad. The docs sync most of the time between iphone and ipad but not with macbook.

     

    Even putting a pages doc in itunes isn't working. Dod i Need to upgrade my pages app to the very latest version to make this syncing happen? I'm currently running pages 09 on macbook

  • by Magias,

    Magias Magias Oct 30, 2013 12:35 PM in response to Magias
    Level 1 (10 points)
    Oct 30, 2013 12:35 PM in response to Magias

    Just as Kento Ito said, my problem got fixed by itself all of a sudden so I hope you all get their problem fixed too.

  • by SGIII,

    SGIII SGIII Oct 30, 2013 12:45 PM in response to Freedom Coach
    Level 6 (10,730 points)
    Mac OS X
    Oct 30, 2013 12:45 PM in response to Freedom Coach

    Dod i Need to upgrade my pages app to the very latest version to make this syncing happen? I'm currently running pages 09 on macbook

     

    I use Numbers, not Pages, but I would guess it's the same. If you're using the latest version of the app on iPhone and iPad, and you want documents to sync to your Mac, then you need to upgrade on the Mac too via the Mac App Store.  That's free and the upgrade process places your old version of the iWork apps in a folder within the Applications folder on your Mac so you haven't "lost" anything in case you don't like the new version and still want to work with the old version too for a while. But for the syncing to work well, you've got to have the latest.

     

    SG

  • by Dinhtung098,

    Dinhtung098 Dinhtung098 Nov 26, 2013 10:49 PM in response to CR500
    Level 1 (0 points)
    Nov 26, 2013 10:49 PM in response to CR500

    I have same problem, I try to troubleshoot long time but no succeed. What can I do?

  • by johnfromgroton,

    johnfromgroton johnfromgroton Nov 27, 2013 8:04 AM in response to KLasc
    Level 1 (0 points)
    Nov 27, 2013 8:04 AM in response to KLasc

    After various "upgrades" (iTunes, iOS, iWork, etc.) certain documents in Numbers ceased syncing across all of my devices (iMac, MB Pro, iPhone, & iPad).  The problem was exclusively with my iPhone 5.  When I created new documents on any of the devices in Numbers, syncing was fine.  However older Numbers files (coincidentally or not, all originally from Excel files) would not be downloaded/uploaded from the iPhone.  I conducted extensive troubleshooting to no avail (for example, uninstalling and reinstalling all the Apps, restoring the iPhone, etc.) and hoped that an update to something would "debug" the problem eventually.  After 3-6 months of such efforts, I called the Apple support line and the issue was eventually escalated.  After repeating all of the troubleshooting efforts I had previously performed, the technician finally directed me to the "nuclear" option of restoring the phone as a new phone (I had previously restored from a back-up).  This solved the issue, although I had to subsequently spend hours getting my phone back to original settings, configuration, etc.

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