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Q: iWork syncing not working since iOS 7 install

Hi,

Since installing iOS 7 on my iPhone 5 and iPad mini, I've noticed that my iWork documents have stopped syncing across devices (those 2 mentioned and my MacBook Pro). This applies to all three iWork applications. On iOS, documents say they are updating, and I get the blue progress bar within folders and on specific documents, but the update never goes through. On the Mac and in the iWork application's iCloud folder, updated or new documents just say "Waiting" with a little cloud picture-- this is what I usually get when I don't have internet access.

 

Furthermore, I cannot access my documents from the iCloud.com website. If I log in and attempt to navigate to one of the iWork for iCloud programs, I just get sent back out to the icloud.com main menu screen and am asked to reenter my login info. I CAN access all other features of icloud.com without issue (Mail, Notes, Reminders, etc.), so this isn't a total iCloud problem.

 

I have tried restarting all devices. I have also tried turning off iCloud document syncing on both iOS devices, letting the items get deleted, and then turning it back on... all to no avail (haven't tried this on my Mac because I don't want to lose all the docs I have created or updated since the problem started).Accor

 

According to Apple's System Status page, Documents in iCloud is running without issue. Is anyone else having this problem? And are there any other potential solutions that I haven't thought of?

 

Thanks!

Kyle

Posted on Sep 20, 2013 10:19 AM

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Q: iWork syncing not working since iOS 7 install

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  • by reginami,

    reginami reginami Sep 22, 2014 7:45 AM in response to Rod Jaros
    Level 1 (10 points)
    Sep 22, 2014 7:45 AM in response to Rod Jaros

    Rod, were all in the same boat. I concluded after hours of screwing around, deciphering Apple lingo, all we can do is wait for I cloud drive to work with the release of some software promised for the fall of this year. So with my limited use but important use of the cloud for numbers and pages it is gone, as in my Mac air and my Phone won't sync. When asked if I wanted to upgrade to  icloud drive, I should have clicked " Not now" Never dreamed it wouldn't work.

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