iCloud stuck on wrong apple ID

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iCloud stuck on wrong apple ID

When I updated my iPhone to iOS 7, it asked me for the password for my old apple ID which I do not have anymore. The email account for that has been deleted. I went to Settings>iTunes & App Store to log in with my current Apple ID and it is correct. When I go to Settings>iCloud it wont let me do anything because it wants a password for my old Apple ID and Apple support doesn't even show that the old one has ever been an Apple ID. How do I delete this so I can use iCloud with my phone? I reset the phone and that didn't fix it... getting really frustrated because I can't back up my phone or sync it with my iPad without a password for the old ID, but the ID is what isn't correct.

Hope this makes sense, and I hope someone can help me..

Frustrated iCloud user.

iPhone 4S, iOS 7

Posted on Sep 20, 2013 10:25 AM

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Answer 1

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acarper

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Sep 20, 2013 10:54 AM in response to kacherry

I have the same problem when I updated to IOS 7 my IPad.

Please help!

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Answer 2

Sep 20, 2013 11:35 AM in response to kacherry

same..

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Answer 3

hongyiz

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Sep 20, 2013 11:40 AM in response to kacherry

same... need help!

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Answer 4

bri4218

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Sep 20, 2013 1:20 PM in response to kacherry

Same story here...has anyone gotten an answer yet?

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Answer 5

thais.e

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Sep 20, 2013 1:55 PM in response to kacherry

I tried all the ways, including calls.. and my next step is gonna be reset the phone. I am 24hours with this problem. If somebody find the answer please share with us. Good Luck for all of us!

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Answer 6

Sep 20, 2013 2:40 PM in response to kacherry

i am having the same problem, spoke to Apple and they said i should b able to go into phone and sign out and sign in with new icloud id but the icloud is grey and wont let me change it on my iphone!! They r ringing me back on sunday morning to check up on progress so hopefully they will help me sort it then. will keep u posted.

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Answer 7

Didge88

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Sep 20, 2013 3:35 PM in response to kacherry

I'm having the same issues. Grr I've spent the last couple of days troubleshooting and nothing is working. I even put my phone into recovery mode and tried resetting it but that didn't work either. I'm having issues with my imsg and some apps too.

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Answer 8

Sep 20, 2013 3:48 PM in response to kacherry

Right!! I've just went into Apple ID, changed my email back to old one, verified, giving me back my old Apple ID. Went to iCloud on my phone deleted account cause I can now enter password for old log in. Then went back and changed Apple ID email to new email address and verified then signed in anew to iCloud on my iPhone!! Phew. All up and running again hoorah!!

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Answer 9

acarper

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Sep 21, 2013 3:43 AM in response to lorraine143

The problem for me is that my old email no loger exists as my service provider closed...

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Answer 10

bri4218

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Sep 21, 2013 5:06 AM in response to kacherry

I ended up just removing my iCloud account & adding it again with the correct Apple ID. Hope this helps. It will ask for your password to remove the account. I entered the password attached to my current Apple ID & it worked.

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Answer 11

Sep 21, 2013 5:17 AM in response to kacherry

Same issue. I start hating apple bad design. That kind of issue should not happen. Apple, just make it work!

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Answer 12

kacherry Author

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Sep 22, 2013 11:49 AM in response to lorraine143

This is what Apple had me do and it worked!

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Answer 13

kacherry Author

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Sep 22, 2013 11:51 AM in response to acarper

My email didn't either but you can delete the account off your phone once you change it to the old id. Then go back and change it backtrack o the right id and set it up with the right one on your phone

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Answer 14

KRoW_666

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Sep 27, 2013 9:11 AM in response to kacherry

Confirmed, just had the same issue. I was able to change my Apple ID back to the old one and log in to iCloud on my phone using my current password and delete the iCloud account & turn off "Find my iPhone". I was able to do this WITHOUT having to verify the old email account (even though I still have access to it, it wasn't necessary). Changing my Apple ID primary email back to my current one and then re-logging in to iCloud on my phone using the current Apple ID solved the issue..

Cheers

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Answer 15

Merymiky

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Oct 24, 2013 2:37 AM in response to kacherry

Hello there, i can not change the wrong apple ID in iCloud. I am using iphone 4s. Can you help please? i tried most of the recommendations posted on the forum. The problem is, i can not delete icloud account as it askes the password for the wrong ID to remove find my iphone.

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