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Straight Talk iPhone 5, after the iOS 7 update, visual voicemail is gone. I tried restoring, resetting the net work settings, called the carrier and had them try to rest the voicemail, none has worked. Now what?

Straight Talk iPhone 5, after the iOS 7 update, visual voicemail is gone. I tried restoring, resetting the net work settings, called the carrier and had them try to rest the voicemail, none has worked. Now what?

iPhone 5, iOS 7

Posted on Sep 20, 2013 10:47 AM

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57 replies

Sep 27, 2013 1:42 AM in response to Doctom_66

I had the same problem, tried everything! Trust me, everything! Called CS and got the iPhone specialist and we tried everything AGAIN! Spent over an hour on the phone (she even tried to blame Apple) it wasn't until I demanded that my call be escalated that the problem was fixed (within 10 min). The trick was, they had to totally reset my VM so that I had to set it up from scratch. New password, set up recording, the works! Then viola! Visual voicemail came back and my VM indicator! Don't give up! They CAN fix it!

Sep 29, 2013 4:21 PM in response to Dship10

After 45 minutes on the phone with Straight Talk I was told that they were unable to reset my wife's voicemail, and short of a master reset where everything on the phone would be erased, I'd need to contact Apple directly for a solution. Customers on Verizon, Sprint, AT&T and StraightTalk are all having this issue on iPhone 4 phones after upgrading to iOS 7.

Sep 29, 2013 4:27 PM in response to jerpic

jerpic wrote:


Customers on Verizon, Sprint, AT&T and StraightTalk are all having this issue on iPhone 4 phones after upgrading to iOS 7.

Wrong. All customers are not having this issue. A few are. And there are always a few who have this issue regardless of the version of iOS or the model of the phone. For most carriers simply using Reset network settings fixes it. Occasionally asking the carrier to reset voicemail then reprovision it fixes it. But ST has about the worst customer service of any carrier, with the possible exception of Net 10. Both are under a handicap because they are resellers, and they do not have direct access to the carrier's provisioning systems. They must send electronic service requests to the actual carrier and hope the carrier does the right thing.

Sep 29, 2013 7:45 PM in response to Doctom_66

Spent hours on the phone with ST over the weekend. After doing a master reset, I lost cellular data. ST said it was an phone problem. Made an appointment at the Apple Store and they replaced the phone. I did get data back, but still have the exact same voice mail problems. ST can not reset my voice mail. It had been escalated to a level 3 tech. It's crazy.

Dec 3, 2013 8:15 PM in response to Sheerin118

If I'm not mistaken, this does not add visual voicemail back to your phone, it just makes the voicemail tab in the phone app call your voicemail. This isn't the problem people have here. It's that their VISUAL voicemail isn't working with Straight Talk and even though Straight Talk denies their support of the feature, several users have this feature.

Dec 3, 2013 9:15 PM in response to Alex Bratu

Most of these people you are referring too might be on something called BYOP (Bring your own phone). In which needs to be unlocked or jail broken. Some of these features like Visual Voicemail do not work. BYOP does NOT Support Visual Voicemail. I added that reply for the fact of what you said. It allows the person to be notified of their voicemail and be able to access it. Visual Voicemail is not as important as being able to access it. Generally Speaking. Most people listen to the message and delete it right afterwards leaving a blank Visual Voicemail page or Save it for a later time. Once the Visual Mail Box is full you have to start deleting. Or no one can leave you a message. However the same thing does not apply to regular Voicemail.

Sent from my iPhone

Dec 4, 2013 6:11 AM in response to Doctom_66

After months, ST has been able to fix the issue. Yes, they do actually support VVM. It is great not to have to call my voicemail every 20 minutes to see if I have new voicemail. They were actually able to take care of this through chat. I spent hours on the phone in the past working this. Only about 5 minutes start to finish this time.

Straight Talk iPhone 5, after the iOS 7 update, visual voicemail is gone. I tried restoring, resetting the net work settings, called the carrier and had them try to rest the voicemail, none has worked. Now what?

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