iPhone 5 with iOS 7 randomly shuts off

Are any of you aware of iOS 7 randomly shutting down iPhones? Ever since I upgraded 2 day ago it has shut down at least 3 times. The battery was at about 18%, 20%, and 36% when it shut down. I don't believe it’s a bug with the battery percentage because it started back up as soon as hit the power button. Also, it is not due to overheating or anything else wrong with the environment. Nothing in the environment has changed except that I updated to iOS 7. Let me know if this occurs to anyone else and if there are any solutions pending?

iPhone 5, iOS 7

Posted on Sep 20, 2013 11:46 AM

Reply
391 replies

Jan 7, 2014 8:58 AM in response to erostro

Holy smokes!!! 76,000 views now!! It was only like 2000 when I posted about a month ago. Clearly there is a true problem here.


To the people who had this problem and replaced their battery.


Is the problem completely fixed now?


I'm still only having fast drops when I'm using LTE or the camera when the percent it below 50. It's like the OS goes nuts and doesn't calculate the drain properly. And it shut off at 15%. Powered back on then it shutdown immediately when it got to the lockscreen. If I'm on wifi it's a different story. Works fine drains to zero and I still have. Decent battery life. For some reason it doesn't like LTE or using the camera with lower capacity left. Checked my battery with I backup bot and it's still at 1280 mAH after 440 cycles. My i4 has 748 cycles and still showing 1332 mAH and it runs fine with no shut offs.

Jan 8, 2014 9:57 AM in response to Collabman

Add my iPhone 4S to those having the sudden drain/shutdown issue. Last night with about 50% charge, I took two photos. The iPhone immediately shut down. When I pressed the Sleep/Wake button, I got the large Battery Charge needed icon which showed about 1% or so of charge.


I then connected my iPhone to my charger, and within minutes it showed 78% charge. I honestly don't think the OS has any clue what the actual charge is. I only upgraded to iOS 7 recently, and never had this problem with iOS 6.


Dave

Jan 8, 2014 10:39 AM in response to erostro

Ad me to the list.. I have an Iphone 4 and when I updated to the 7.0.4.. It started shutdown randomly.. until the point it can't be unplugged.. I tried the reinstalation, fromat and firmware update.. and Nothing.. The only thing that keeps it from shutdown (when it isn't plugged to a power source/computer) is, putting it in air plane mode (no wifi, no 3G, no connection)... I can watch videos, take photos and hear music.. for as long as a day.. So it is a software problem.. But.. i will try the battery replacement soon to see if that works... because i can't live without data..

Jan 9, 2014 6:02 AM in response to erostro

Ditto to the battery/power management issue. On iPhone 4s + ios7.0.4 (11B554a). Seems to happen directly after taking a pic and the phone is already down to 35%-50% power. Not had many completely random shutdowns yet though.


Looks like I get asserts - seen in my General -> About -> Diagnostics & Usage -> Diagnostic & Usage Data


SpringBoard: com.apple.spingboard.idle NoIdleSleepAssertion == 255, held for 00:00:21


Hardware Model: N94AP

Awake Time: 03:57:42

Standby Time: 06:12:03

Partial Charge: 0

Capacity: 0

Voltage: 3425 mV

Jan 9, 2014 9:47 PM in response to erostro

I have the same problem with a 1.5 yr old iphone 5. The problem started before I upgraded to IOS7, though. And I got a replacement battery yesterday, for me it didn't solve the problem at all. The shutdowns are maybe less frequent, but they still happen. And the battery percentage is "frozen", both when I charge the phone and when I use it. When I reboot it, the battery percentage can change from 100% to 20% all of a sudden.


For me, I think the only solution is to get an entirely new phone. There seems to be something really wrong in the communication between the software and the battery, because the battery itself definitely wasn't the problem in my case.

Jan 11, 2014 1:28 PM in response to erostro

Same deal here. The phone doesn't actually shut down 100%:


If I'm on a phone call it does not drop the call, but I can't hear the person and they can hear me for about 15 seconds until the phone finishes it's 1/2 reboot.


I exchanged my phone for a new one (sure it was refurbished) and now the new one has the same problem.


Restoring the phone as new isn't doing the trick.


ios7 strikes, again, me thinks.

Jan 11, 2014 1:32 PM in response to cyber10matt

Has this continued to work for you?


I'm having the same problem as so many others: the phone doesn't actually shut down 100%.


For example, if I'm on a phone call it does not drop the call, but I can't hear the person and they can hear me for about 15 seconds until the phone finishes it's 1/2 reboot.


I exchanged my phone for a new one (sure it was refurbished) and now the new one has the same problem.


Restoring the phone as new isn't doing the trick.


ios7 strikes, again, me thinks.

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iPhone 5 with iOS 7 randomly shuts off

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