apple tv just flashing after update?

apple tv just flashing after update?

Posted on Sep 20, 2013 4:37 PM

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16 replies

Sep 20, 2013 8:26 PM in response to celts2012

Though Apple was no help at all, I was able to get a MICRO USB to USB cable at Walmart ($10). Best Buy said they had one for $5, but Walmart was much easier to get to tonight. Hooked the ATV to my iMac with iTunes on. (You can move the ATV and power cord to your computer.) iTunes immediately recognized the ATV and asked if I wanted to restore it. I did, it took about 15 minutes to do it's thing which included the new problem child update. Afterwards it was exactly the same as a brand new ATV .. EVERYTHING had to be redone. Very frustrating due to the time wasted, hassle of getting the cable, having to pay for a cable I wouldn't have otherwise needed, having to re-invent the wheel regarding all of our settings in the ATV, but it's finally working properly. That said, Apple owes me 3 hours of my life back.

Sep 21, 2013 1:02 PM in response to LexCantabrigia

Here are some steps and notes to try:


MANY people are reporting they've had to try multiple micro USB cables to find one that works. I got one that worked from a neighbor.


For clarification, this needs to be a "micro" USB, not a "mini" USB


Some people have also reported they've had to try the Restore process more than once.



1. Unplug Apple TV and move it to your computer running latest version of iTunes.

2. Quit iTunes if running.

3. Plug micro USB cable to the back of the Apple TV.

4. Power the Apple TV using the AC cable.

5. iTunes shoud either launch itself (a good indication that the micro USB cable you're using is compatible), or launch iTunes.

6. Click Restore. Software will download and install (big file).

Sep 21, 2013 4:17 PM in response to Podcaster

I've been through this stupid saga too, costing me 4 hours and 12 bucks for a cable and ultimately ending up where Î started, no update. Took me a hour just to figure out the meaning of the mysterious ATV to iTunes symbol, which meant I had to move my iMac from another room just so I can plug it in to the ATV. iTunes then provides the relevant button to RESTORE your unit, forcing you to re-enter all you configuration and account details again.


How about an iTunes credit to compensate all the ATV users who've been through this pointless and costly exercise Apple?

Sep 22, 2013 3:29 PM in response to celts2012

I have had the same problem. Bought my ATV on wednesday and had to restore it 4 times! once I get it going it's great....but after it goes to sleep and I go to turn it back on....black screen....this is horrible!! This is the first Apple product that I'm seriously considering taking back and exchanging for another name brand. Something needs to be done about this.

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apple tv just flashing after update?

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