mtnsupport
Level 1 (8 points)

Q: Search in Mail (exchange account) gives duplicate results

ok - so assume that I know a bit about what I am asking - not a POP issue - not a corrupt exchange account, etc.

 

When looking into the inbox for the account - ONLY one copy exists.

 

When going to the accounts and then inbox - ONLY one copy exists

 

When looking into the all inboxes (irrelevant for this case - but I thought I would throw it in in case something thinks that might be it) - ONLY one copy exists.

 

When searching in the inbox of the account (wether I choose all mailboxes or current mailbox) - I see two of each email.

 

When going to the accounts and then inbox and searching (wether I choose all mailboxes or current mailbox) - I see two of each email.

 

When searching in the all inboxes (wether I choose all mailboxes or current mailbox) - I see two of each email.

 

One copy is NOT in sent/deleted.

 

Even if I open (therefore removing 'unread status') all of the multiple copies the duplicates still show in search.

 

The unread counts always show just the actual email when looking at the inboxes...and always show both the 'real message' and the duplicate in the count of the searches.

 

They can both be opened - though they produce the same exact info.

 

When I click edit (from the search) - only one gets the radio button to do something with it - and only that same one can use a gesture (move/trash/more/etc).

 

When the one without the ability to be edited/deleted gets opens - the unread status of the other does NOT change (on phone or server).

 

When the one that can be edited/deleted gets removed - the duplicate remains in the search (and cannot be deleted!!!!!!!!!!!!!).

 

Personally - I never searched this way before io7 - but some of the users I support did.  There is essentially a ghosting happening here.

 

PRE-ios7 experience - the user (who has been doing this for years) needs to move all emails from his Inbox from Mr. Joe Blow into Mr. Joe Blow's folder.  previously only inbox emails were visible (first issue - now the whole darn account is searched) and previously only one copy of an email was visible (second - and really important issue).  He would select all and move them.

 

Now - all of the emails from Mr. Joe Blow are duplicated - and he has to scroll through a mountain in order to select the ones he wants to move.  The ghosted emails do not go away - not even when the 'real' email has been moved to another folder or completely deleted. 

 

So - this is irritating today - but in a month will be completely debilitating.

 

This needs to be addressed by apple ASAP!!!!!!!!!!

 

Just fyi - there is no email syncing happening - there is no gmail anything - there is no @me account duplicating - there is no other reason for the nonsense.  In case it wasn't obvious from the title - it is an exchange set up - not pop - not imap.

 

AND - it is happening on multiple phones.  THOUGHTS???????????????

iPhone 5, iOS 7

Posted on Sep 20, 2013 4:54 PM

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mtnsupport

Q: Search in Mail (exchange account) gives duplicate results

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  • by mtnsupport,

    mtnsupport mtnsupport Sep 20, 2013 6:33 PM in response to mtnsupport
    Level 1 (8 points)
    Sep 20, 2013 6:33 PM in response to mtnsupport

    First update - they are sending it to engineering - second (and this is for the engineers) -

     

    Another possibly related set of issues:

     

    When using the search app - NONE of the items not in the actual inbox (i.e. the ones you have already moved to another folder)  can be radio button selected OR gestured!!!

     

    Search is NOT returned by date order OR by alphabet - wonder what it is?

  • by mtnsupport,

    mtnsupport mtnsupport Sep 20, 2013 7:03 PM in response to mtnsupport
    Level 1 (8 points)
    Sep 20, 2013 7:03 PM in response to mtnsupport

    OK - newest update - I am wondering if this is an ios7 & iPhone 5 issue ONLY.  Just reached out to another person with a 4s - and they are NOT having this issue on the domain that ALL iPhone 5 users are experiencing it.

  • by cocoa24,

    cocoa24 cocoa24 Sep 22, 2013 11:17 PM in response to mtnsupport
    Level 1 (0 points)
    Sep 22, 2013 11:17 PM in response to mtnsupport

    I'm having this exact same issue. It's mildly irritating... but it's my primary method of clearing out my inbox and moving emails to folders. It will soon become impossible to use iOS 7!!

  • by mtnsupport,

    mtnsupport mtnsupport Sep 23, 2013 6:21 AM in response to mtnsupport
    Level 1 (8 points)
    Sep 23, 2013 6:21 AM in response to mtnsupport

    still waiting to hear back - maybe today?  The corporate crowd will start getting really loud in the next day or two - as the number of emails in their searches begins to double, triple, quadruple each day - once people have to go through 1000+ emails - guessing apple will start trying to fix this....do apple employees not have exchange boxes?

  • by silverous,

    silverous silverous Sep 23, 2013 11:33 PM in response to mtnsupport
    Level 1 (0 points)
    Sep 23, 2013 11:33 PM in response to mtnsupport

    I have the same issue on iPhone 5 and iPad 3rd gen, both running ios7.

    I'm running mobileiron mobile device management which I believe proxies the activesync, may be irrelevant but in case it is a common theme I thought I'd mention it.

  • by Christian Jilge,

    Christian Jilge Christian Jilge Sep 25, 2013 2:40 AM in response to mtnsupport
    Level 1 (39 points)
    iPhone
    Sep 25, 2013 2:40 AM in response to mtnsupport

    Exactly the same issue here - on iphone 4S and iPad2 with iOS7.0 and one Exchange account linked to the phone/pad.

    Can be reproduced, even after deleting and re-adding the Exchange account on both devices, clearing mail cache and reset after any clearing. Any news?

  • by mtnsupport,

    mtnsupport mtnsupport Sep 25, 2013 7:25 AM in response to mtnsupport
    Level 1 (8 points)
    Sep 25, 2013 7:25 AM in response to mtnsupport

    Still waiting - too.  I did get an email from the tech helping to get this front and center with the engineers and he replied with the below....sounds like they are just trying to weed through the issues.  I will post here when I hear anything more.

     

    'Thank you for contacting Apple. On my honor, I will give you the best information I have, when I receive it.  I do know they have added extra staff, and are sending out general updates, saying they are monitoring server activity to alleviate as many issues as have been reported.'

     

     

  • by DFH_IT_Support1,

    DFH_IT_Support1 DFH_IT_Support1 Sep 25, 2013 12:47 PM in response to mtnsupport
    Level 1 (0 points)
    Sep 25, 2013 12:47 PM in response to mtnsupport

    We are having the same issues here. It is happing on iPhone 5, iPad 2, iPad (4th gen), iPhone 4S, I have installed manually, with our exchange profile, and had another co-worker try on his devices and it duplicates when you search and click on a thread.

  • by mtnsupport,

    mtnsupport mtnsupport Sep 25, 2013 12:49 PM in response to mtnsupport
    Level 1 (8 points)
    Sep 25, 2013 12:49 PM in response to mtnsupport

    Just wanted to say this - in order for them to take me seriously - I followed the recommendation of deleting account, resetting network connections, and adding account back - IT DOES NOT WORK.  Just fyi - did this days ago when I forst reported the problem.

  • by mtnsupport,

    mtnsupport mtnsupport Sep 28, 2013 10:53 AM in response to mtnsupport
    Level 1 (8 points)
    Sep 28, 2013 10:53 AM in response to mtnsupport

    OK - unless a miracle happens in the next 5-10 minutes - apple's current stance on this is that we (corporate users) are going to have to work on this problem on our side of it!

     

    I asked - so you expect hundreds, thousands of server admins (internal employee supported and hosted) to change their settings for you  - rather than you changing the way the search app works?  Response was YES!!!!

     

    They recognize that it is happening as a result of the 'expanded' search functionality, that WE asked for.  Uh-hum it was working before and not now - don't think we asked for that.

     

    They say that they have no intention of fixing what's broken in the app.  They consider it to not be broken - but rather improved.  WOW!

     

    They are CLEARLY catering to the 'hey where you gonna be tonight' crowd - rather than the 'We need to meet up at 3:00pm to go over these final plans so that I can authorize the next phase of building.' and the 'Go ahead and plan for the 2 mergers we discussed to move forward - I am canceling the third, though' crowd.

     

    Yes - I am venting.....

     

    I am supposedly being transferred to the 'enterprise support team' now.  Tech tells me I never mentioned that it was an 'enterprise' issue.  I'm like - really - exchange account - and I mentioned the corporate impact of the problem from the beginning.  Anyway - we'll see where I get.

     

    Just FYI - their search tool is supposedly returning these results because ALL of our servers are searching and seeing a server setting that allows it to search historical info ON the server.  He says it happened this way in io6 - but it did not (thus we searched fine before and not now).  I have two users (iPhone 5) who upgraded and have the problem - and one user (iPhone 5) who has not upgraded and does not have the problem.

     

    OK - just got off the phone with apple.  I was just transferred to the enterprise team - who said that rackspace could pay $700 and then apple would look into the problem.  No, I am not joking.  I recommend that you all continue to post your problems with the mail search as often as possible - and hopefully apple will take some responsibility and fix the issue on the app side - rather than asking us to all supposedly fix it on the server side.

     

    I am contacting my exchange server admin to see if there is in fact a setting that will 'fix' the ghosting of the emails.  If there is in fact a server side work around - I will post back.  If apple gets smart and decides that fixing broken corporate features matters to them - I will also post back.

     

    Any suggestions from the IT world reading this?

  • by Captain_Redvers,

    Captain_Redvers Captain_Redvers Oct 10, 2013 1:13 AM in response to mtnsupport
    Level 1 (0 points)
    Oct 10, 2013 1:13 AM in response to mtnsupport

    The CEO of my company is having the same issue, highly annoying, would be great to see a bit of traction from Apple, it will become a big issue for corporate customers.

  • by mtnsupport,

    mtnsupport mtnsupport Oct 12, 2013 3:19 PM in response to Captain_Redvers
    Level 1 (8 points)
    Oct 12, 2013 3:19 PM in response to Captain_Redvers

    I reached back out to my 'engineer' that was assigned my case - and he has not responded - guess apple is not TOO concerned with the corporate group.....wow.....

  • by stefbri,

    stefbri stefbri Oct 14, 2013 5:35 AM in response to mtnsupport
    Level 1 (0 points)
    Oct 14, 2013 5:35 AM in response to mtnsupport

    we have the same problem... this is a very annoyng issue for lot of people... why apple does not fix this ?? It is also surprising that the new ios 7 has a bug like this ... they did not test it at all ?

  • by aferise,

    aferise aferise Oct 15, 2013 11:08 AM in response to mtnsupport
    Level 1 (0 points)
    Oct 15, 2013 11:08 AM in response to mtnsupport

    We are seeing the same problem.  More and more users are going to demand I do something about this when there seems to be nothing I can do on my end. Apple needs to reconsider their stance and fix the issue.

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