Can't log into iTunes with Apple ID

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Can't log into iTunes with Apple ID

I cannot log into the iTunes store with my Apple ID.

What Happens --

If I try to make a purchase, or simply access my account information, I am asked to log in. I enter in my Apple ID and password. The popup window comes back up asking me to enter in my information. It will do this repeatedly without an error message. If the popup does go away, it does not make the purchase or take me to my account information. If I try to click again, I get the sign in popup.

Notes --

-- There is NO error message given at any point.

-- This applies to both my iPad HD and iMac.

-- I'm able to use my Apple ID elsewhere, such as the Mac App Store and Apple website.

-- My Apple ID is an address with @me.com.

-- I have reset my password and restarted my computer.

-- I am running Mountain Lion 10.8.5, iOS 7, and iTunes version 11.1.

Posted on Sep 20, 2013 5:51 PM

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Answer 1

rmikelyons Author

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Sep 20, 2013 5:58 PM in response to rmikelyons

Additional Note:

-- My Apple ID is also associated with a @gmail.com address. If I try to use that to log on, I receive an error message saying my Apple ID or password is incorrect.

UPDATE:

I can now use iTunes on my iPad, but still having issues on my iMac.

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Answer 2

rmikelyons Author

Level 1

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Sep 20, 2013 6:12 PM in response to rmikelyons

For some reason I cannot edit earlier posts, so sorry about the number of replies.

-- Trying to use iTunes Radio, I get an error message:

We could not complete your iTunes Store request. You are not authorized to access the requested resource.
There was an error in the iTunes Store. Please try again later.

-- Under Preferences, I have also tried resetting the iTunes Store cache.

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