When I go to app on my I pad I tried to download u tube. The screen came up and is frozen, can anyone assist? Thanks

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I wanted to download an app, I was wanting to download u tube and the screen appeared for me to make a selection and this screen is frozen

Can anyone suggest what to do. It is my iPad mini

Thanks

iPad 2

Posted on Sep 20, 2013 6:52 PM

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Answer 1

Community Specialist

Hello, anr779h.

Thank you for visiting Apple Support Communities.

Try resetting it by pressing and holding both the Sleep/Wake and Home buttons for at least ten seconds, until the Apple logo appears.

Once the device is responsive, close down any unresponsive apps via the steps in the article below.

Cheers,

Jason H.

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