2 Replies Latest reply: Aug 11, 2014 3:16 PM by cooroy
Jacarc Level 1 (0 points)

When I mark emails for edit on my IPad and then hit the Trash button I get a message saying the messages cannot be moved to the Trash.


iPad, iOS 7
  • jason269 Community Specialists

    Hi, Jacarc. 

     

    I would first recommend closing any open applications in multitasking and restarting the device.  If unfamiliar with multitasking, I have included a screenshot on how to process an application close.  Test the results after processing this step.

     

    If an app is unresponsive but the system seems to respond to button presses, you can force the app to close:

    1. Double-click the Home button.
    2. Swipe left or right until you have located the app you wish to close.
    3. Swipe the app up to close it.

     

    If the issue persists, see the article below.

     

    iPhone and iPod touch - Unable to delete email messages

    http://support.apple.com/kb/ts2475

     

    Cheers,

     

    Jason H.

  • cooroy Level 1 (0 points)

    I can't delete emails form my iPad, well I can but they come back. They will go into trash and I can delete them from there also but still they return ?? I find this is only an issue on Telstra big pond POP accounts. Any ideas?