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iCloud not Syncing Documents/App Data

I got an iPhone 5s this morning, and had previously updated my iPad and iPhone 4S to iOS 7 two days ago. I've noticed today that iCloud seems to not be syncing properly for me. Day One, which uses iCloud for syncing data, perpetually tries to upload from the iOS device but doesn't seem to be reaching the server. Similarly, when I create an entry on one of the two Macs that I sync with iCloud they do not appear on one another. Furthermore, when loading Pages in iOS on the new phone, I don't see any of my documents. I see many of them on the Mac, which I assume are locally cached. I've turned off Document syncing and turned it back on, and have restarted all devices a number of times. Is there anything I can do besides wait for Apple to straighten itself out? Is anyone else having a similar problem?

Posted on Sep 20, 2013 8:20 PM

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108 replies

Sep 27, 2013 11:57 AM in response to Trunyan

Make sure your device has the latest iOS 7.0.2 software. If it has and still won't sync, I would suggest trying to turn off documents and data syncing in the iCloud settings, then turning it back on.


It may also be worth checking to see if you can access your documents from iCloud.com. If you can't, it would suggest your account is still locked and a call to Apple support would be in order.

Sep 28, 2013 4:30 PM in response to kepardue

Ahhh, no. Like most of the complaints, mine is recent. Everything worked fine till a few weeks ago.


For kicks, two days ago, I did delete a one page document after copying the text to Notes for safekeeping, created a new one in Pages, restored the content and uploaded it to iCloud. Like the others, it updates fine among iCloud, iPad and iPhone but the original in iWork may as well not exist.

Sep 30, 2013 10:29 PM in response to kepardue

Thanks aidwhit. That worked for me. Specifically, I think it was step 6, "For devices that are having problems, try turning “Documents & Data” in iCloud settings off, restarting, then turning it on. Restart an iOS device by holding down the power button for several seconds." (I did a hard reset by holding both buttons until the apple appeared.)

Oct 31, 2013 2:49 PM in response to kepardue

OK.


My problem wasn't the IOS devices syncing, it was Pages on my iMac. That is what broke with Beta.


Well it's been fixed, sort of.


Documents created with Pages 4.3 will talk to my first gen iPad. Anything I edit there can be opened in Pages 4.3.


Docs created in Pages 5 will talk to my iPhone and vise versa but if I need to read it on my iPad, I cannot make any changes on my iPhone - even accidentally. Fortunately, that's not an issue for me. I can read and close, however.


My only workaround is to keep Pages 4.3 until I get a new iPad. Letting my children know that's what Dad wants for Christmas.

Dec 5, 2013 11:45 PM in response to kepardue

After fighting with this issue with DayOneApp, iaWriter, and several others; I gave up and switched to using DropBox. I'm not happy about using Dropbox, not because I prefer ICloud (I don't), because I would rather use a more secure service (Box) or my own sync server.


As of right now; if the only way to sync w/i an app is through iCloud, I won't buy the app. It's just not worth the hassle. It's the main reason I never paid to upgrade my iWork apps; and why I don't have iWork on my iPad.


Apple knows of the issues w/iCloud and sync; but they are slow to rectify them. It's high time Apple decided to be ahead of the curve, instead of years behind it.


I am beginning to wonder if getting an iPhone is worth it. The reason to get Apple products, in the past, is because they worked. That's not so anymore.


Message was edited by: Code_Wizard — added clarification.

Jan 19, 2014 6:26 PM in response to Music47ell

Finally, problem solved. If documents in icoud are not syncing on your mac just do the following


Reset iCloud sync state

On Mac:

Close open applications

  • Open a Finder window
  • Choose “Go to Folder…” from the “Go” menu
  • Enter “~/Library/Application Support/”
  • Find the folder named “Ubiquity” and move it to the Trash (Empty Trash using Secure Empty Trash Option and then
  • Restart your computer

It will fix the problem 🙂

Jan 20, 2014 11:27 AM in response to Oz Nicko

Thanks for the hint. Your instructions do not work - at least they didn't for me - but reading them did allow me to figure it out.


The Ubiquity folder isn't in the Library of any Mac that I checked. It's in the User Library - big difference. I couldn't empty the Trash before Reboot but, once I restarted my Mac, I was able to empty Trash.


It did create a new Ubiqity folder in the user Library/Application Support and, when I logged back into iCloud, I was able to access my Pages documents again.


Thanks



For those who don't know, the User Library is hidden by default since OS 10.7. There are a few ways to make it visible depending on your OS. This is a good article.

http://www.macobserver.com/tmo/article/mavericks-easily-make-user-library-folder -visible

iCloud not Syncing Documents/App Data

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