brytheguy

Q: Ipad will not restore as I can't turn off Find my iPad

The wifi on my iPad 2 is greyed out and I've tried the regular remedies such as resetting the network settings. When this has happened in the past, I have had success by restoring the ipad to the factory settings.  Here's the rub:  iOS 7 requires Find My iPad to be turned off in order to restore iPad or restore from backup.  However, I can't turn off Find My iPad without accepting the iCloud Terms and Conditions.  When I try to accept the terms and conditions, the ipad returns the following phrase: "unable to connect to server"  Aaarggghhh!!!!  I'm connected to iTunes via the cable during this whole process.  Any suggestions????

iPad 2, iOS 7

Posted on Sep 20, 2013 9:15 PM

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Q: Ipad will not restore as I can't turn off Find my iPad

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  • Helpful answers

  • by griff w,

    griff w griff w Sep 23, 2013 2:33 PM in response to brytheguy
    Level 4 (3,496 points)
    Sep 23, 2013 2:33 PM in response to brytheguy

    Hi there brytheguy

     

    You may want to try removing the device from your account using iCloud.com. Take a look at the article below for more information.

     

    Find My iPhone Activation Lock: Removing a device from a previous owner’s account

    http://support.apple.com/kb/TS4515

     

    -Griff W.

  • by evens194,Helpful

    evens194 evens194 Jan 19, 2014 6:34 AM in response to griff w
    Level 1 (5 points)
    Jan 19, 2014 6:34 AM in response to griff w

    I have almost the same problem; I forgot the passcode to my iPad Mini, but when I'm trying to restore it in iTunes, I'm just told that I have to turn of "Find my iPad", which is obviously impossible. However, when I try to remove the iPad from my iCloud account, it just says that it will be deleted when connected to wifi. Which the iPad is not. And will not, since I can't remember the passcode. So this is an evil circle, and I'm just clueless. Any suggestions? All will be highly appreciated :-)

  • by TonyR.73,

    TonyR.73 TonyR.73 Aug 8, 2015 4:52 PM in response to evens194
    Level 1 (0 points)
    Aug 8, 2015 4:52 PM in response to evens194

    I have the same problem. I need to factory restore my ipad as otherwise every time it reboots it thinks I've just done a IOS update and goes through the setup. Anyone found a solution to the problem of being unable to turn off "Find my iPad"?

  • by Briansyddall,

    Briansyddall Briansyddall Aug 9, 2015 2:17 AM in response to TonyR.73
    Level 6 (9,365 points)
    Apple Watch
    Aug 9, 2015 2:17 AM in response to TonyR.73

    Hi

    What happens when you try to turn off

    Find my iPhone ?

    Are you using the correct passcode / password ?

    Cheers

    Brian uk

  • by TonyR.73,

    TonyR.73 TonyR.73 Aug 9, 2015 2:46 AM in response to Briansyddall
    Level 1 (0 points)
    Aug 9, 2015 2:46 AM in response to Briansyddall

    It just says "Turning off Find My iPad" and doesn't actually do it. I left it for two hours on one attempt. Yes, password is correct.

  • by Briansyddall,

    Briansyddall Briansyddall Aug 9, 2015 6:57 AM in response to TonyR.73
    Level 6 (9,365 points)
    Apple Watch
    Aug 9, 2015 6:57 AM in response to TonyR.73

    Hi

    Make an Appointment at Apple Store.

    Cheers

    Brian

  • by TonyR.73,

    TonyR.73 TonyR.73 Aug 9, 2015 4:37 PM in response to Briansyddall
    Level 1 (0 points)
    Aug 9, 2015 4:37 PM in response to Briansyddall

    I see now why they dropped the "It Just Works" slogan.

  • by Philly_Phan,

    Philly_Phan Philly_Phan Aug 9, 2015 5:39 PM in response to brytheguy
    Level 6 (13,576 points)
    iPhone
    Aug 9, 2015 5:39 PM in response to brytheguy

    Power off the iPad.  Keep it off.  There is a timer that's somewhere around 24 hours.  When that timer expires, you can use any computer to log into iCloud and remove the iPad from the "Find my" function.

  • by Denzel B,

    Denzel B Denzel B Nov 16, 2015 8:40 AM in response to brytheguy
    Level 1 (0 points)
    Nov 16, 2015 8:40 AM in response to brytheguy

    Hi guys,

    I had the same problem and the solution that I found was to put the iPad into recovery mode by doing the following:

     

    1) Without iPad connected to PC/Mac, Power off iPad (Hold Wake/Sleep button and swipe to power off)

     

    2) With iPad now off, connect iPad to PC/Mac while holding the Home button down at the same time. Do not release the Home button until the iPad's display shows a picture of a cable and iTunes logo.

     

    3) Now go to iTunes. It will say that a device is in recovery mode and must be updated and restored. Just go ahead with the process.

     

    NOTE: In following this process, the status of 'Find my iPad' will be ignored and your iPad will be restored as normal.

    WARNING: You will be RESTORING your iPad so make sure you back-up the device prior to initiating step 1 as this should not require Find my iPad to be off.

     

    Hope this works for you guys,

    Denzel

  • by Denzel B,

    Denzel B Denzel B Nov 16, 2015 9:01 AM in response to Denzel B
    Level 1 (0 points)
    Nov 16, 2015 9:01 AM in response to Denzel B

    Hi guys,

    I had the same problem and the solution that I found was to put the iPad into recovery mode by doing the following:

     

    1) Without iPad connected to PC/Mac, Power off iPad (Hold Wake/Sleep button and swipe to power off)

     

    2) With iPad now off, connect iPad to PC/Mac while holding the Home button down at the same time. Do not release the Home button until the iPad's display shows a picture of a cable and iTunes logo.

     

    3) Now go to iTunes. It will say that a device is in recovery mode and must be updated and restored. Just go ahead with the process.

     

    NOTE: In following this process, the status of 'Find my iPad' will be ignored and your iPad will be restored as normal.

    WARNING: You will be RESTORING your iPad so make sure you back-up the device prior to initiating step 1 as this should not require Find my iPad to be off.

     

    Hope this works for you guys,

    Denzel

     

    EDIT: SORRY GUYS, DOES WORK BUT AFTER RESET IT WILL ASK FOR YOU TO LOG IN...PLS IGNORE COMMENT

     

  • by amberwillow,

    amberwillow amberwillow Jan 9, 2016 7:32 PM in response to Denzel B
    Level 1 (0 points)
    Jan 9, 2016 7:32 PM in response to Denzel B

    thanks  you sorted it

  • by deanmellis,

    deanmellis deanmellis Mar 4, 2016 4:12 AM in response to Denzel B
    Level 1 (0 points)
    Mar 4, 2016 4:12 AM in response to Denzel B

    This worked for me. You always have to log in more than should be necessary during these things but I didn't have a password issue. My issue was that Find My iPad wouldn't shut off with my correct password.

  • by pmeyers7,

    pmeyers7 pmeyers7 Mar 11, 2016 6:30 PM in response to Denzel B
    Level 1 (0 points)
    Mar 11, 2016 6:30 PM in response to Denzel B

    Thanks, this fixed my problem (my 3-yo locked our newish iPad 4 Mini). I had to go into iCloud and turn "Find My..." off first, but then the reset trick worked. Gotta restore everything, but better than a useless $500 device.